Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very... See more
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Review summary
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I accidentaly dropped and smashed the lid of my precious 6.6 Litre Saute pan. I wrote to Hexclad customer care and was contacted by a very helpful Yahia K who, after checking my order details, has... See more
Company replied
The company makes great cookware and I have pretty much replaced all of my stuff with HexClad. I recently had to return an item and it was very straightforward with excellent customer support help.... See more
Company replied
Your Customer Service team, including Jericho, has been awesome in helping us replace a 2-quart pan we ruined on the burner. Companies like yours need to be promoted for your great products and cus... See more
Company replied
Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
United States
- hexclad.co.uk
4.4
Excellent
324 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Jericho provided great support
Jericho provided great support - fast, efficient and professional!
July 8, 2026
Unprompted review
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I received my Hexclad products today…
I received my Hexclad products today and had a question regarding the guarantee registration. I received a very speedy email response with the registration completed for me. What excellent customer service. I cant wait to use my pans!
July 8, 2026
Unprompted review
RECEIVED A REPLACEMENT PAN within a few days.
I had a problem with a frying pan bought in 2024 with the black lining coming off at the top edge.
The company was excellent and sent me replacement within a few days.
Excellent service.
July 8, 2026
Unprompted review
Quick customer service
I had a problem with some pots and a pan. Jericho ensured that all my pots and pans were set up properly for the warranty. He was very clear in explaining the info he needed from me and he took care of the issue quickly.
July 5, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that Jericho was able to assist you with your warranty claim and made the process clear and straightforward. Providing prompt, helpful support is just as important to us as delivering high-quality cookware, so we're thrilled to know your experience reflected that.
We'll be sure to share your kind words with Jericho. Thank you for choosing HexClad we truly appreciate your support!
HexClad Support.
Top rate
Not only was I floored with the immediate response to my warranty claim, but the sauce pan was replaced with no questions asked, other than the needed information. Jericho was top notch, and guided me thru it. No more than ten minutes among multiple emails. Great job Jericho and great job Hexclad
July 3, 2026
Unprompted review
Reply from Hexclad
TWe're delighted to hear that your warranty claim was handled quickly and smoothly. It's wonderful to know that Jericho provided prompt, clear guidance throughout the process and made everything as easy as possible for you.
We'll be sure to share your kind words with Jericho they'll be thrilled to hear your feedback. Thank you for choosing HexClad and for placing your trust in us. We truly appreciate your support!
HexClad Support.
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What a lovely customer support email…
What a lovely customer support email from Wilson to assist me with my lifetime warranty issue. He was a star!
July 2, 2026
Unprompted review
Reply from Hexclad
We're thrilled to hear that Wilson provided such a positive experience while assisting you with your lifetime warranty claim. Delivering friendly, efficient, and supportive service is something we take great pride in, and we're delighted that Wilson made such a great impression.
We'll be sure to pass along your kind words to Wilson. Thank you for choosing HexClad we truly appreciate your support!
HexClad Support.
Great service backing up great products
The company makes great cookware and I have pretty much replaced all of my stuff with HexClad.
I recently had to return an item and it was very straightforward with excellent customer support help.
I timely follow up from Yahia K let me know that everything had been resolved.
Great service backing up great products.
July 2, 2026
Unprompted review
Reply from Hexclad
Thank you so much for your thoughtful review!
We're truly honored that you've chosen to replace nearly all of your cookware with HexClad. It's especially rewarding to hear that your recent return experience was straightforward and that our customer support team, particularly Yahia K, was able to assist you promptly and keep you informed throughout the process.
Your kind words about both our products and our service mean a great deal to us. Thank you for your continued trust and support—we look forward to being part of your kitchen for many years to come!
HexClad Support.
Issue with coating on 20” frying pan
Had an issue with the coating on my 20” frying pan which I purchased in May. Contacted customer service this morning (1stJuly) to address the issue. I was asked to send photos and without hesitation HexClad are sending me a replacement which I should receive within 3 to 5 days. Excellent service, no quibbling about the issue with pan, can’t recommend HexClad enough. Can’t praise the company high enough
July 1, 2026
Unprompted review
Reply from Hexclad
Thank you so much for sharing your experience, Lynette!
We’re really glad our team was able to review your case quickly and get a replacement arranged for your 20” frying pan without delay. Providing a smooth, no-hassle experience is exactly what we aim for, so it’s great to hear that reflected in your interaction.
We truly appreciate your kind words and recommendation. Thank you for choosing HexClad, and we hope you enjoy your replacement pan for years to come. Happy cooking! - Brittany, HexClad Support
Hexclad pots and pans are excellent and so is their customer service
Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very good warranty. Would definitely buy again. Highly recommended
July 1, 2026
Unprompted review
Reply from Hexclad
Thank you so much for your kind feedback!
We’re delighted to hear you’re enjoying your HexClad cookware and that your warranty claim was resolved so quickly. Providing fast, reliable support and standing behind our products is something we take real pride in.
We truly appreciate your recommendation and support, and we hope you enjoy your replacement pot for many years to come. - Brittany, HexClad Support
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Excellent customer service
Wilson was very professional, clear and efficient. Excellent customer service!
June 30, 2026
Unprompted review
Reply from Hexclad
Thank you for your kind feedback!
We’re glad to hear Wilson was able to assist you with professionalism, clarity, and efficiency. We’ll be sure to share your appreciation with him.
We really appreciate you taking the time to leave this review, and we’re always here if you need anything in the future. - Brittany, HexClad Support
Customer service has been awful
Customer service has been awful.
I purchased a set and needed to return some items and change for different sizes.
At first they were extremely helpful and we got a return arranged.
They have had my return for other 3 weeks and won't issue me a refund or voucher to purchase new pans.
Every update is the same just saying they are looking into it and had delays etc etc.
Coming up to 4 weeks to process a refund is not on and you can't speak to a human on the phone.
I have had to report this to my credit card company which I didn't really want to do.
Be very cautious if you are using them and need a refund or exchange.
For the amount the products cost I would expect a much better service.
Very disappointed
****UPDATE***
I can confirm this was resolved in the end and I recieved a voucher to allow me to purcahse some different pans which im happy with.
Took too long but thanks for getting it resolved.
June 30, 2026
Unprompted review
Reply from Hexclad
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating delays with returns and refunds can be, especially after initially expecting a quick resolution. This is not the experience we aim to provide, and we apologize for the lack of timely updates and support you’ve received.
We’ve also sent you a request to gather your details so we can locate your order and review your case directly with our team. Once we have your information, we’ll investigate what has happened and work to get this resolved as quickly as possible.
We appreciate your patience and the opportunity to make this right. - Brittany, HexClad Support
great customer service
very quick, easy and helpful customer service. Jericho was great
June 26, 2026
Unprompted review
Reply from Hexclad
Thank you for your feedback!
We’re glad to hear the process was quick, easy, and helpful, and that Jericho was able to assist you. We’ll be sure to pass along your kind words to him.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future. - Brittany, eExClad Support
No refund after 16 days
Have been waiting 16 days after they recieved my returned items for a response or update.
RMA RHUK1043513
Spoke to AI agent on the phone, it can't help. Asked to speak to a human, none available. Left a message, no response.
For a company backed by celebs, would have hoped for better - frankly this level of service is abysmal
June 26, 2026
Unprompted review
Reply from Hexclad
Thank you for your feedback, and we're sorry to hear about your experience.
We've reviewed your return and can confirm that your refund has been fully processed. We apologize for the delay in communication and understand how frustrating it must have been to wait for an update after your returned items were received.
We appreciate your patience throughout the process, and we're sorry we didn't provide the level of service you expected. If you have any further questions or need any additional assistance, please don't hesitate to reach out, we're here to help. - Brittany, HexClad Support
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Extraordinary customer service.
I accidentaly dropped and smashed the lid of my precious 6.6 Litre Saute pan.
I wrote to Hexclad customer care and was contacted by a very helpful Yahia K who, after checking my order details, has sent a replacement free of charge.
Very generous and exemplary customer care.
Well done Hexclad; well done Yahia.
June 25, 2026
Unprompted review
Reply from Hexclad
Thank you so much for sharing your experience!
We’re sorry to hear about the accident with your lid, but we’re really glad Yahia was able to help you quickly and get a replacement arranged for you. We’ll be sure to pass along your kind words, Yahia will really appreciate the recognition.
It’s great to hear you found the process smooth and supportive. Thank you for your continued trust in HexClad, and we hope you enjoy your 6.6L sauté pan for years to come. - Brittany, HexClad Support
Your Customer Service team - Awesome
Your Customer Service team, including Jericho, has been awesome in helping us replace a 2-quart pan we ruined on the burner. Companies like yours need to be promoted for your great products and customer service team. I will certainly do that at every opportunity I get.
We ruined our pot by accidentally leaving it on the burner when we thought we shut the burner off. Thank you for replacing our 2-quart pot and lid with ease!
June 24, 2026
Unprompted review
Reply from Hexclad
Thank you so much for your thoughtful message and kind words!
We’re really glad Jericho and the team were able to make the replacement process simple and stress-free for you. Accidents happen, and we’re happy we could help get your cookware replaced quickly and easily.
We truly appreciate your support and your willingness to recommend us, it means a great deal to the team. We hope you continue to enjoy your HexClad cookware for years to come. - Brittany, HexClad Support
Wilson was very helpful and responded…
Wilson was very helpful and responded in an efficient manner with a great outcome. Thank you!
June 23, 2026
Unprompted review
Reply from Hexclad
Thank you for your kind feedback!
We’re glad to hear Wilson was able to assist you efficiently and deliver a great outcome. We’ll be sure to pass along your appreciation to him.
If you ever need anything in the future, we’re always here to help. Happy cooking! - Brittany, HexClad Support
Mishaunna did a fabulous job assisting…
Mishaunna did a fabulous job assisting me with my warranty and issue I had with my knife. Id give her a 10 star if I could!!! Thank you guys again
June 22, 2026
Unprompted review
Reply from Hexclad
Thank you so much for your amazing feedback!
We’re thrilled to hear that Mishaunna was able to assist you with your warranty claim and get everything sorted with your knife. We’ll be sure to pass along your kind words, she’ll really appreciate them.
Your support means a lot to us, and we’re glad we could help. If you ever need anything in the future, we’re always here for you. - Brittany, HexClad Support
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Very disappointed
Very disappointed
2 star only for customer service
600$ i put them in garbage
Order : 112-7717087-6443405 amazon
Order 2031440 , haxclad
And more…
They are sticky like others i hope this message helps someone after read it
June 19, 2026
Unprompted review
Reply from Hexclad
Thank you for sharing your feedback. We're sorry to hear that your experience with your cookware has been disappointing.
Based on what you've described, it sounds like there may be built-up residue affecting the cooking surface. A thorough deep clean to remove any burnt-on oils or residue, along with cooking over low to medium heat, can often restore the pan's performance, as HexClad is designed to heat very efficiently.
We'd still like the opportunity to help. Please reach out to us at support@hexclad.com with your order information, and our team will be happy to review your case and work with you toward a solution. We appreciate you giving us the chance to assist. - Brittany, HexClad Suport
I purchased HexClad pans in 2023
I purchased HexClad pans in 2023, they have been fabulous pans, used everyday. To quote my partner, who does the washing up, they are the easiest to pans to clean too. However, recently there was an issue with the non stick coating so I contacted HexClad under the warrantee thinking they’d fob me off saying wear and tear, but no. Within 24 hours they’d reviewed by claim and dispatched replacement pans without the need to return the originals. I was well impressed with the customer service, but equally pleased with the pans
June 20, 2026
Unprompted review
Reply from Hexclad
Thank you so much for sharing your experience!
We’re delighted to hear your HexClad pans have been a great part of your daily cooking routine and that even the cleanup has been easy. It’s also great to know our warranty process exceeded your expectations, handling your claim quickly and getting replacement pans dispatched within 24 hours is exactly the experience we aim to deliver.
We truly appreciate your support and kind words about both our cookware and customer service. We hope you continue to enjoy cooking with your HexClad pans for many years to come. -Brittany, HexClad Support
Oh my goodness
Oh my goodness, I had the privilege of getting to know one of the finest customer support professional “ Mishaunna M.”. Who is quick,polite and extremely helpful person I could’ve ever asked. He not only just resolved my issues rather helped me with all the guidance and with resolution, I was given with all useful resources to know the best use of the cookware for making it lasts longer.
Amazing experience and kudos to such kind person at Hexclad.
Thanks,
Satyabrata
June 18, 2026
Unprompted review
Reply from Hexclad
Thank you so much for your wonderful feedback, Satyabrata!
We're thrilled to hear about your experience with Mishaunna and that they were able not only to resolve your issue quickly and efficiently, but also provide helpful guidance on getting the best long-term use from your cookware. That level of care and support is exactly what we aim for.
We'll be sure to pass along your kind words, Mishaunna will really appreciate the recognition. Thank you again for taking the time to share your experience, and we hope you continue to enjoy your HexClad cookware for years to come. Happy cooking! - Brittany, HexClad Support
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