Honestly, I'm impressed. Yes there's a learning curve and proper seasoning is almost as important as patience. I've used these things for a decade now and recently learned about their warranty. Instea... See more
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Review summary
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I contacted the warranty dept on a Saturday in regards to my pans with scratches and peeling coating. Within 1hr Ceila B. contacted me by phone and emailed me instructions on how to get the serial n... See more
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I am extremely happy with the service and support provided by the Hexclad team. I had some issues arise due to possibly misuse, which I assumed would be taken as my responsibility and not covered und... See more
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I’ve never experienced customer service like this before. My emails were answered individually , in a very timely manner. I really felt like they wanted to help me love their product. They were willin... See more
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Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
500 S. Anderson St, 90033, Los Angeles, United States
- 1-(877)-838-3868
- support@hexclad.com
- hexclad.com
4.6
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
warranty wok.
Had a issue with a hexclad wok, that starting to peel and rust out from the inside, while the outside is in good condition. I submit a warranty claimed and got a response the next day from Honodi D., that my new wok will be shipped on the way. Thank you Honodi D. and hexclad, because that was my expensive wok that i use to cook everyday, with my new wok, I can continue cooking...:-)
June 16, 2026
Unprompted review
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I LOVE my HexClad set
I LOVE my HexClad set, and have for years.
I did have a minor issue with one of the pans and their support team got it all sorted in Olympian time, with no fuss.
June 23, 2026
Unprompted review
Great customer service
I love the pan set that I purchased at Costco, but what matters most to me is great customer support.
When my 8-inch pan started causing problems and food began sticking to the surface, I contacted customer service by email. The same day, a representative named Albert responded, resolved the issue, and arranged for a replacement pan to be sent to me.
The entire process was quick, efficient, and hassle-free. I truly appreciate the excellent customer service and support.
June 23, 2026
Unprompted review
The lid to one of our 14 inch pans…
The lid to one of our 14 inch pans broke I contacted customer service and the shipped out the replacement the next day couldn't ask for better customer service. I don't usually leave reviews but there exceptional customer service deserved a 5 star review.
June 21, 2026
Unprompted review
The associate helping me
The associate helping me. In this day and age age of AI assistants and long delays to response I was not just happy but AMAZED at the quick and refreshing response by your staff! Luis S. is awesome and I would higher him for my small business in a heartbeat. You have a great product but a great team is just as important!
June 23, 2026
Unprompted review
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"I am absolutely blown away by…
"I am absolutely blown away by HexClad's customer support. I had an issue with my 10" pan, and after submitting a claim, they approved a replacement almost instantly. Exceptional communication and lightning-fast process. Thank you so much for a truly best-in-class service!"
June 23, 2026
Unprompted review
Reply from HexClad
Hello Edyta,
It’s great to hear this kind of experience shared with us.
We’re really glad our team was able to get your 10" pan issue sorted quickly and that the replacement process felt smooth and efficient. Making things right without unnecessary friction is exactly what we aim for, and it’s rewarding to know the communication and turnaround met your expectations.
Thank you for taking the time to leave such thoughtful feedback, and for trusting HexClad in your kitchen. We truly appreciate you choosing our cookware to be part of your everyday cooking.
If you ever need anything else, you can always reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Edgar P made my whole day better with…
Edgar P made my whole day better with his help. I will forever be a loyal hexclad shopper
June 23, 2026
Unprompted review
Reply from HexClad
Hello there,
Hearing that Edgar P turned your day around truly means a lot to us. We’ll be sure to share your kind words with him, he’ll be thrilled to know he made such a positive impact.
Thank you for taking the time to share your experience and for your continued support. It’s feedback like yours that reminds us why we do what we do.
If you ever need anything, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact, we’re always here to help. And thank you again for choosing HexClad, it genuinely means so much to our team.
Kareen - HexClad Support
It is so refreshing to find a company…
It is so refreshing to find a company who lives up to the excellent reputation for customer support. I receive great customer service from Amr Atef, who went above and beyond to make sure that my problems were addressed. I will be sure to recommend your company and products in the future!
Peter Hoffman
June 23, 2026
Unprompted review
Reply from HexClad
Hello Peter, thank you for taking the time to share your experience with us.
We’re so glad to hear that Amr Atef was able to step in and provide the level of care and attention you deserve. Going above and beyond for our customers is exactly what we strive for, and it means a lot to know that effort made a difference for you.
Your kind words and recommendation genuinely mean everything to us. Thank you for choosing HexClad and for trusting us with your experience.
If you ever need anything at all, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact, we’re always here to help.
Kareen - HexClad Support
Incredible customer service, fantastic pans.
We have two pans and two post from Hexclad and they are absolutely amazing. Nothing gets stuck, we got our first pan as a christmas gift in -23 and the second one in -24. They still act as if brand new, except for the first one started flaking a little bit on the edge. I contacted customer service through their website (purchased online in a different store), sent in the video and the info they requested to use the warranty. I can say that the customer service i have received theough these emails are nothing but incredible. They reply very fast, always been very helpful and kind. I just sent the last email with my receipt and my new replacement pan is already on its way. I can honestly say i will not ever buy anything but Hexclad. Worth every penny.
June 23, 2026
Unprompted review
Reply from HexClad
Hello Frida,
Thank you for taking the time to share this.
We’re so glad to hear how well your pans have performed over time and that they’ve continued to deliver that “like new” experience. At the same time, we really appreciate you flagging the flaking you noticed on the edge of your first pan. That’s exactly the kind of situation our warranty is here for, and we’re happy we could step in quickly and make it right for you.
It also means a lot to know your experience with our customer support team has been positive. We work hard to provide fast, helpful, and genuinely caring service, so your feedback truly resonates with us.
If you ever need anything down the road, questions, care tips, or support, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Thank you again for choosing HexClad and for being part of our community. Stories like yours are the reason we do what we do.
Kareen - HexClad Support
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Amazing product and customer service.
Amazing product and customer service.
June 23, 2026
Unprompted review
Reply from HexClad
Hello there,
Hearing feedback like this truly makes our day, thank you for taking the time to share your experience with us. We're so glad to know that both the product and our customer service team met your expectations.
If there’s ever anything more we can do for you, or if you need assistance down the line, please don’t hesitate to reach out at https://hexclad.com/pages/contact. We’re always here to help.
Thank you again for choosing HexClad, it means a lot to have you cooking with us.
Kareen - HexClad Support
Genuine problem received warranty replacement
I had a problem with my 12” frying pan. My initial request for a warranty replacement was rejected. However, after I replied and explained my concerns further a replacement was quickly sent and it was received in a few days.
June 18, 2026
Unprompted review
Reply from HexClad
Hello Steve,
Thank you for taking the time to share your experience with us. We understand how frustrating it can be when something doesn’t go as expected, especially with a product you rely on in your kitchen. We truly appreciate you giving us the opportunity to take a closer look and make things right.
It means a lot to hear that once your concerns were fully addressed, we were able to get a replacement to you quickly. Your feedback is incredibly valuable and helps us continue improving both our products and our support experience.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact, we’re always here to help.
Thank you again for choosing HexClad and for being part of our community.
Kareen - HexClad Support
The service from melissa P was…
The service from melissa P was fantastic. Quick responses and very professional.
June 22, 2026
Unprompted review
Reply from HexClad
Hello Jeff,
It truly means a lot to hear when a great experience stands out, thank you for taking the time to share this.
We’re so glad Melissa P made such a positive impression with her quick responses and professionalism. We’ll be sure to pass along your kind words to her, it’s feedback like yours that keeps our team motivated to deliver the best service possible.
If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Thank you again for choosing HexClad, we appreciate you being part of our community.
Kareen - HexClad Support
Best experience ever
When I sent in everything I needed to send in that they responded really fast they were thorough and they make sure they met my needs
June 22, 2026
Unprompted review
Reply from HexClad
Hello Jessica,
It truly means a lot to hear how smoothly everything came together for you. We know how important it is to feel heard and supported, and we’re so glad our team was able to respond quickly, thoroughly, and with your needs in mind.
Thank you for taking the time to share your experience, it helps us continue to deliver the level of service we strive for every day. If you ever need anything further, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
We’re grateful you chose HexClad and appreciate you being part of our community.
Kareen - HexClad Support
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Assistance from Celia
Celia was quick to respond and provide excellent service which resolved the issue right away without any needed back and forth. Always appreciate the great costumer service!
June 21, 2026
Unprompted review
Reply from HexClad
Hello Nicole,
It’s always great to hear when things go right the first time. Thank you for taking a moment to share your experience with Celia, we’ll be sure your kind words make their way to her.
Providing quick, seamless support is exactly what we aim for, so it means a lot to know your issue was resolved without any extra back and forth. Feedback like yours helps reinforce what great service should look like.
If you ever need anything else, don’t hesitate to reach out to us at https://hexclad.com/pages/contact, we’re always here to help. And thank you again for choosing HexClad, we truly appreciate your support.
Kareen - HexClad Support
Easy and transparent process to claim…
Easy and transparent process to claim warranty.
Hexclad products I bought in 2019 came with life time warranty. I submitted a claim for replacement and the support team was very responsive and fast in processing my claim. I trust the company and plan to buy more products and recommend them to friends and family.
June 20, 2026
Unprompted review
Reply from HexClad
Hello Jinhee,
It’s great to hear about your experience with our warranty process and the support you received.
Thank you for taking the time to share this feedback. We’re glad the claim for your 2019 HexClad cookware was handled quickly and that our team was responsive throughout the process. Knowing you trust the brand and plan to continue building your collection means a lot to us.
If you ever need anything or have questions in the future, please reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad,
Kareen - HexClad Support
Had an excellent experience from start…
Had an excellent experience from start to finish. I’ve been using my hexclad for a few years now and started to have issues. When I submitted my claim, it was resolved promptly. Mishaunna provided excellent customer service, was responsive, and handled everything. Thank you!
June 15, 2026
Unprompted review
Reply from HexClad
Hello James,
It’s always rewarding to hear when a product experience continues to hold up over time, and we’re glad we could help get your claim resolved quickly.
Thank you for sharing your experience with us and for recognizing Mishaunna’s responsiveness and support. We’ll be sure to pass along your kind words to her and the team. We appreciate you taking the time to let us know everything was handled smoothly from start to finish.
If you ever need anything in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad.
Kareen - HexClad Support
Cookware
The warranty replacement aspect is outstanding. I am rather concerned that the cookware showed damage so soon. I do cook a lot, also take great care of the cookware due to being so expensive. I was very pleased with my purchase but never imagined the cookware would have these types of problems so soon. The thirteen-piece set I purchased is already on its fourth replacement pan/fry pan. Product is outstanding but not very durable for even a home cook.
June 22, 2026
Unprompted review
Reply from HexClad
Hello there,
Thank you for taking the time to share your experience with your HexClad set.
We’re truly sorry to hear that you’ve had to deal with repeated issues, especially given how carefully you’ve been using and maintaining your cookware. It’s understandable to feel concerned when a product you rely on in your kitchen shows wear or damage sooner than expected, particularly after investing in a full 13-piece set. While we’re glad to hear our warranty replacement process has been helpful, we also recognize your concerns about durability in your day-to-day cooking.
Feedback like yours is incredibly important to us, especially from customers who cook frequently and put their cookware to regular use. We’re always working to better understand these experiences so we can continue improving both performance and longevity.
If you’d like any further assistance or would like us to look into this more closely with you, please reach out at https://hexclad.com/pages/contact and our team will be happy to help.
We appreciate you choosing HexClad.
Kareen - HexClad Support
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Fast response
Fast response, very good customer service and I will keep recommending HexClad. Recently my daughter’s mother in law bought a set when she asked me for a replacement of her old pots and pans.
Thank you for the great service!
June 18, 2026
Unprompted review
Reply from HexClad
Hello Francesca,
Nothing makes our day more than hearing how HexClad is becoming part of your family’s kitchens and everyday cooking routines.
Thank you for taking the time to share this. We’re especially glad to hear your recommendation helped your daughter’s mother-in-law find a new set after upgrading from her old pots and pans. It means a lot to know the experience with both our products and service has been a positive one for you.
If you ever need anything at all or have questions down the line, you can always reach out to us at https://hexclad.com/pages/contact, we're always here to help.
We truly appreciate you choosing HexClad.
Kareen - HexClad Support
I have 2 frying pans and a wok
I have 2 frying pans and a wok . The frying pans are so poor when it comes to non stickability. Frying an egg is a nightmare. You have got to scrape the egg from the pan , 9 times out of 10 breaking the yolk and leaving a mess of the pan surface. I have tried heating the pans up slowly before adding oil and cooking at a lower heat , all to no avail. Definitely think twice before buying one. On the plus side the wok is fine and they do look the business.
June 22, 2026
Unprompted review
Reply from HexClad
Hello Andrew,
Thank you for taking the time to share your feedback — we’re sorry to hear about your experience with the frying pans.
To help improve non-stick performance, we generally recommend ensuring the pan is properly preheated before adding oil, then allowing the oil to heat briefly until it shimmers before introducing food. Using a small amount of high smoke-point oil and avoiding overcrowding can also make a noticeable difference. That said, if you’re still experiencing sticking despite these steps, we want to take a closer look at what’s going on with your specific pans.
For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
Please reach out to us at https://hexclad.com/pages/contact if you need further help or assistance — our team will be happy to support you from there.
Kareen - HexClad Support
I had a problem with my large frying…
I had a problem with my large frying pan. I emailed the company on a Sunday and they responded immediately. Incredible!! I sent them all the information they asked for and today on Monday they have shipped me a replacement! Unbelievable customer service!! The pans and amazing and so a company that stands by its product!!
June 21, 2026
Unprompted review
Reply from HexClad
Hello Lisa,
We’re glad we could quickly step in and get a replacement shipped out for you, and that the process felt smooth and timely. When something like this happens, we want to make it as easy as possible and ensure you’re back to cooking without interruption.
We also really appreciate your kind words about the pans themselves and about the service you received. Feedback like yours means a lot to our team and helps reinforce the standard we aim to maintain.
If you ever need anything else or have questions down the line, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
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