United Kingdom
Review of Hexclad
I had a problem with a frying pan bought in 2024 with the black lining coming off at the top edge.
The company was excellent and sent me replacement within a few days.
Excellent service.
Review of SerenataFlowers.com
Very disappointed.
I received 6 stems of very short flowers - they were too short to fit in a normal vase!
My co- op flowers at £3.99 looked far healthier , there were far more flowers and much taller flowers.
I will not be using SERENTA again.
Reply from SerenataFlowers.com
Thank you for taking the time to leave a review. I appreciate you bringing this matter to our attention.
I'm sincerely sorry to hear about your experience. Providing an exceptional customer experience is our top priority, so your feedback is valuable in helping us improve.
I have sent you an email so we can connect directly to discuss your experience in more detail. Getting a better understanding of what happened will allow me to fully address your concerns and find a satisfactory resolution.
I look forward to continuing our conversation and working together to make things right. Thank you again for bringing this to my attention - your business is greatly valued.
All the best
Review of Reliablestore
I ordered online but my order never arrived!
I emailed them and phoned them on numerous occasions but I was left on hold or told I was a certain number in a queue but then cut off!!
THIS IS A FRAUD.
SADLY I DONT KNOW HOW TO TAKE THIS FURTHER?
Review of Evri
Arrived in allotted time schedule and driver very courteous and polite.
Excellent service. Thank you
Review of DPD UK
Review of Randox Health
Jim was excellent. He explained everything clearly and had a lovely cheerful manner.
Reply from Randox Health
Hi Claire, thanks for taking the time to write a review of your positive experience with us and the customer service you experienced with Jim, I will be sure to pass this on. You may be interested to know that in addition to our Covid testing service we also offer a range of health checks which you can view on our website www.randoxhealth.com. If you have any further questions please do not hesitate to get in touch with our Covid Customer Support via phone, email, or social media. We look forward to providing you with a great service again. Have a lovely day! Scott
Review of Alensa.co.uk
Eye drops arrived 8 days after the initial order.
Best price on the internet for the eye drops though!
Review of AssuredScreening.com
My husband and I used this company after returning to the U.K. on 21 April from abroad.
Sadly we still haven’t received the results of our Day 8 tests more than 48 hours later!
Consequently we are still having to quarantine at home although we have completed our 10 days of quarantine!!!!
We will never use this company again.
Review of Moonpig.com
I found the website a little confusing when I wanted to add flowers to a sympathy card delivery. I wasn’t given the option of writing some words on a card with the flower delivery. Now I am worried that the flowers will arrive and the recipient won’t know who they are from.
Review of DPD UK
I received an email to say that my parcel would arrive on 2 nd February but as I was away I changed the delivery day to 5 February and received an email acknowledgment of this. My husband stayed in all day but the parcel never arrived. I have the DPD app and went online to ask where it was. The reply was that it hadn’t arrived at the depot ( inspite of their app saying on 1 Feb that my parcel was on the way! The App also offered a chat option and I was told that I would receive a call back within 2 hours as they were very busy. THE CALL NEVER HAPPENED! I went on the app today and the reply is that they are still waiting for the parcel to arrive at the depot!!
Reply from DPD UK
Good morning Claire,
I am very sorry that you are having a troublesome experience with your parcel delivery. I have passed your message onto an advisor, so someone will be in touch with you soon to speak over this issue.
Andy
