Lease Car  Reviews 6,676

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from initial inquiry to delivery. Reviewers are particularly impressed with the quick response times, clear explanations, and the smooth user experience, highlighting that the process is straightforward and hassle-free. However, some customers also noted issues with car delivery, mentioning instances of vehicles arriving with empty fuel tanks, being delivered to the wrong address, or not receiving a pre-delivery check. There were also occasional reports of delivery delays and cars arriving in a dirty condition, sometimes without prior notification of the estimated arrival time.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence from start to finish.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Delivery service

Consumers find delivery service to be positive, with many reporting that everything went smoothly and... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more

Rated 5 out of 5 stars

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyu... See more

Rated 5 out of 5 stars

First time leasing and it's been a pleasure dealing with lease car, particularly Jonathon who has walked me through from the start, every part explained clearly including costs etc. Now taken delivery... See more

Rated 5 out of 5 stars

From start to finish excellent service especially when this was my first lease experience. Friendly team kept me updated explained everything and was always there through this journey. Will definate... See more


Company details

  1. #1 of 24 best companies in Car rental company
  2. #3 of 36 best companies in Car rental service
  3. #4 of 35 best companies in Leasing service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Awesome as ever

Awesome as ever, Katy keeps everything running like clockwork. They also use a handy portal that keeps you informed as to where things are at all times. Fab service!

18 June 2026
Rated 5 out of 5 stars

Ed was great and the process was very…

Ed was great and the process was very easy!

Quote and application completed within a couple of hours, delivery date confirmed within a day or so. So easy !

This is our 3rd vehicle with the team, really happy with the service, couldn't be easier. Car is now here (only 2 week wait) and in use. Saving us lots of money vs the hire cars we used before

23 June 2026
Rated 5 out of 5 stars

Smooth transition in changing vehicles

Smooth transition from changing my existing lease car to a new one. Katy, the account manager acted as the single point of contact and provide quotations for various vehicle within my budget to chose from, and guided throughout the process.

18 June 2026
Rated 1 out of 5 stars

I am attempting to lease a KIA…

I am attempting to lease a KIA Sportage, was told I could have it in 3-4 weeks as it was "in the country" and it was "allocated". Turns out I won't be getting it until who knows when. Honesty doesn't seem to get in the way of sales it seems. I'm now without a car and cannot visit my clients. I should have known better.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Re CV26XRD Kia Sportage

Re CV26XRD Kia Sportage. This is my 2nd Lease car from them . Katy was my sales account manager and sorted my requirements. Kept me informed of progress from order to delivery. All the team at Central answer the phones quickly and will also assist if needed if their colleague is engaged. Communication is very good and will always ring back if requested. Karen in admin also very helpful in arranging the delivery of the car with plenty of notice to make arrangements.

19 June 2026
Rated 5 out of 5 stars

I recently received my new vehicle…

I recently received my new vehicle through Leasecar, and I couldn't be happier with both the car and the service I received. A special thank you to Katy Barber Godwin, who made the entire process smooth, straightforward, and stress-free from beginning to end. Katy was always responsive, professional, and friendly, keeping me updated throughout and ensuring that any questions I had were answered quickly and clearly.
Highly recommended!

22 June 2026
Rated 5 out of 5 stars

Outstanding Customer Service from Start to Finish

I had an excellent experience throughout the process of leasing my new Hyundai KONA.

Sarah Roberts was extremely helpful, professional, and responsive from start to finish. When an unexpected hailstorm at the dealer's location caused a delay to the original delivery schedule, both Sarah and the team worked hard to keep me updated and ensure the vehicle was delivered as quickly as possible.

The delivery process itself was smooth, and I am very pleased with the vehicle.

Thank you to Sarah and the team for providing such great customer service. I would happily recommend Central Contracts to others.

19 June 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very straightforward quoting. Tom Fielding was great, it was my first time leading and he explained excellently. Paperwork process was all digital and simple to do. Car was within the expected delivery window, delivery was perfect handover and service from everyone was great.

22 June 2026
Rated 5 out of 5 stars

Excellent Service

From starting the process - choosing a car, agreeing price etc through to delivery of the new car was seamless and pain free.

22 June 2026
Rated 5 out of 5 stars

Katy Godwin is always the one I go to…

Katy Godwin is always the one I go to for my car. It’s easy she just notes what I’m looking for and price and she doesn’t fail to deliver. I have used Katy for 3 cars now so in total I have been using Katy and this company since 2019. Just got my new car and I will continue to use this company and go to Katy. Easy to use no stress at all.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Recommend

Stephen Turner was super helpful and informative. I had never leased a car before so needing some extra explanations and time to make a decision and Stephen was great.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Company to deal with.

I didn’t expect leasing a car to be so easy, great help and no pressure to signing up, Michelle is a star and kept me informed of preceding’s so I had no worries, definitely deal with them again

17 June 2026
Rated 5 out of 5 stars

From start to finish excellent service…

From start to finish excellent service especially when this was my first lease experience.
Friendly team kept me updated explained everything and was always there through this journey.
Will definately recommend this Company to everyone, well done Stephen Turner and team 👏

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Good service behind a very good deal

I was in need of finding an in-stock EV to lease and on the leaseloco web site came across a very good deal on a suitable car. I submitted my interest on leaseloco and within half an hour had a call from Alan from Leasecar. He talked me through what was available, we agreed what I would like to go for and it was quickly and easily sorted. Delivery was offered even earlier than I had originally been told, which was great. Good service behind a very good deal, I'm a happy customer.

11 May 2026
Unprompted review

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