Leasing Options Ltd Reviews 23,552

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 4,601 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and understanding approach, along with efficient and clear communication. Reviewers are particularly impressed with the quick response times and the smooth, stress-free user experience, often highlighting specific account managers for their invaluable guidance. However, some customers expressed disappointment with their overall experience, feeling that greater priority should be placed on delivering consistent and responsive customer service rather than internal incentives.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as excellent and fantastic from... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a swift, effortless, and... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting proactive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Lynsey Irving made the whole process clear and understandable. Had a few problems with my tech, which was quickly put right and resent. Lovely personality, nothing a problem. Very h... See more

Rated 5 out of 5 stars

We have used Leasing Options for the last 10 years and have always received excellent service. Particularly our account manager Ashley Allen, whom we've gotten to know quite well over the years, he ha... See more

Rated 5 out of 5 stars

Finally, my car is now ready for delivery. After almost three weeks of waiting, a just wanted to say a big thank you to my account manager Kelly who started the process. Secondly. Louise who kept me u... See more

Rated 5 out of 5 stars

Highly recommended Leasing Options Ltd Steeve Hobbs was fantastic throughout explaining everything in detail and sending multiple quotes to find the best price. No pushy sales. Cancelled the PCP ord... See more


Company details

  1. Car rental service
  2. Car dealer

Information provided by various external sources

Delivering New cars to the UK for for over 30 years. Cars Vans and Pick ups, all at great prices! We love to deliver exceptional customer service and enjoy hearing about it even more!


Contact info

5.0

Excellent

TrustScore 5 out of 5

24k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Great service

Good, reliable company, my account manager Mark has been really helpful and informative throughout the process. Great service!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I cant imagine getting a new car any…

I cant imagine getting a new car any other way than through Leasing Options in the future , we had the pleasure of dealing with Steve Poole who made the process so straight forward, always replied promptly to any of our queries both before and after our car had arrived. Delivery was also really quick and relatively straight forward. Will certainly go back to Steve for our next car and can`t recommend both him and Leasing Options highly enough

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently arranged a vehicle lease…

I recently arranged a vehicle lease through Emily at Car Leasing Options and was extremely impressed with the service I received.

Emily was professional, knowledgeable, and responsive throughout the entire process. She took the time to answer all my questions, kept me updated at every stage, and made what can often be a complicated process straightforward and stress-free.

Her communication was excellent, and she worked hard to find the right deal to suit my requirements. Nothing was too much trouble, and I felt valued as a customer from start to finish.

I would highly recommend Emily and Car Leasing Options to anyone looking for a new vehicle lease. Thank you for the excellent service. Can’t wait to receive the car.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Account Manager Steve Hobbs made this an extremely smooth and professional process from start to finish. Highly recommend Leasing Options Ltd 👌

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of dealing with Jo…

I had the pleasure of dealing with Jo Podmore as my account manager.
I had never had a lease car before and Jo made the process simple and reassured me along the way. Jo was great with communication and keeping me updated along the way. Jo listened to my needs and made recommendations on what she thought was suitable.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend Leasing Options

Would highly recommend Leasing Options, from the outset of receiving advice, getting our quotation instantly (even with the changes we made during!) and guidance throughout the process.

Thank you to Jo Podmore for all the assistance, you have been very helpful and kept me updated throughout the process! We look forward to receiving our vehicle!

Would definitely use Leasing Options again!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Leasing…

Excellent experience with Leasing Options from start to finish. Jo was extremely helpful, professional, and kept me informed throughout the whole process. Everything was handled smoothly and efficiently, making the leasing experience stress-free. I would highly recommend Leasing Options and especially Jo for the outstanding service provided.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Grant was very helpful and explained everything very clearly step by step. Each time I was unsure about something he would take the time to make contact and clarify. I would highly recommend!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

First time going through a leasing…

First time going through a leasing company for a new car and the process was easy and straightforward. Vijay Singh was great, explained the process and answered my questions. Only had to speak to him twice as everything was done and he kept his promise of calling me back when promised.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience - happy to recommend

I've been leasing cars for 25 years. If you are flexible on choice of vehicle, there are always good deals to be had, making leasing far more cost effective than buying for people who like driving a new car and changing every couple of years. My experience of Leasing Options and Olivia TG has been superb. I got a great deal on a stock Cupra Terramar. Olivia was professional, friendly and responsive throughout, making the order process easy. She responded to any questions I had by email really quickly. The final lease cost actually ended up slightly lower than advertised, so that was an added bonus. I'm very happy to recommend Leasing Options and Olivia to anyone looking for a new car lease.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Matt Hill 🙌🏻

I have been using Leasing Options for years now and always deal with Matt Hill who is honestly fantastic!! He’s so helpful without being pushy and really listens to what you are looking for to find you your perfect car . He’s a fabulous credit to the company and provides 1st class service and customer care .

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Car lease

Excellent service throughout the 3 years dealing with the company. In particular Matthew who was always available to call on if needed. Would have no hesitation in recommending Leasing Options.

22 June 2026
Unprompted review

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