e-car lease  Reviews 2,448

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience, making the leasing process smooth and easy. Many people highlight the excellent customer service, appreciating the clear communication, quick responses, and personalized guidance throughout the entire process, from initial inquiry to vehicle delivery. The service is often described as seamless and stress-free, with many reviewers noting the efficiency and ease of securing a new lease vehicle and the prompt delivery of their cars. However, some people mentioned occasional issues with the delivery experience, including cars arriving unclean or drivers being in a rush and not explaining vehicle functions. A few other people also felt that the aftercare service was not as responsive, particularly when issues arose with the delivered vehicle.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and seamless... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the timely and... See more

User experience

People report positive experiences with the overall user experience, describing it as straightforward,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear, honest, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used various contract hire brokers in the past and e-car lease is certainly one of the best. Straightforward quotations by Andy (matched the cheapest rental amount), simple and quick to deal with on-... See more

Company replied

Rated 5 out of 5 stars

I was able to secure a new hire car agreement in 1 day. The service - mostly online - was amazing with no hidden costs or unpleasant surprises. Additionally, I had the car delivered on exactly the day... See more

Company replied

Rated 5 out of 5 stars

...and wow - what a fantastic experience! We dealt with Mike Crompton (and his PA Hayley), who were really helpful, professional and above all, patient with us - we couldn't have asked for a better fi... See more

Company replied

Rated 5 out of 5 stars

Another fabulous experience. From the moment I contacted Mike Crompton to source a new lease vehicle, right through to delivery of my new Audi Q5, and organising the collection of my BMW, t... See more

Company replied


Company details

  1. #5 of 35 best companies in Leasing service
  2. #5 of 36 best companies in Car rental service
  3. #1 of 4 best companies in Electric Motor Shop
  4. #2 of 32 best companies in Electric vehicle charging station

Written by the company

e-car lease are the UK's leading electric car experts. Whether you are a personal contract hire, business contract hire or salary sacrifice customer, our team are on hand to deliver a top rated experience time after time. While our team can assist with any petrol, diesel, hybrid or PHEV enquiry, it is our pure electric and zero emission speciality which sets us apart from any other leasing broker. A family business with over 60 years’ experience, we have invested all of our resources into the electrification of the UK's automotive market. Throughout each year we form part of a process that purchases thousands of vehicles, allowing us to negotiate competitive prices with vehicle manufacturers such as Audi, BMW, Mercedes-Benz, Skoda, Tesla and Volkswagen. This allows our e-car lease team to offer some of the best electric car leasing deals to our customers. Just browse our industry-leading website and discover for yourself why we are the default choice for electric cars and vans. Our bespoke website is underpinned by the Lythium EV process, which sets out to you the range, charging rate, charging time, company car tax and whole of life costs on every EV. Whether you are an individual, company car driver, fleet manager or Salary Sacrifice scheme, our information ensures the decision you make is the right one. And don’t forget, if you are based in the northwest (Manchester, Liverpool, Warrington or St Helens) please do feel free to visit us and see some of our electric demonstration vehicles.

e-car lease - Electric Car Leasing Specialists

Written by the company

Customer Service
The team at e-car lease value every customer, no matter the circumstances. We strive to consistently meet customer expectations time after time.
Experience
Our family automotive business has been operating for over 60 years and are one of the first electric vehicle specialists in the UK. With the ability to supply electric cars, and vans, the team at e-car lease not only provide competitive deals but also provide you with the advice and support you, or your company, deserves.

The UK's ONLY Electric Vehicle Certificate

Understand your new EV before you buy

Understand your new EV before you buy
The team at electric car lease have designed a leading EVC™ certificate which is a free downloadable tool on every vehicle our amazing website advertises. These help you to understand the EV before you buy and tell you everything like real-world range, charging times, charging costs, running costs, power/performance, towing capacity, bidirectional charging, charge point locations and EV tariffs. No other leasing company can offer this unbelievable tool.

Contact info

Promotion box for e-car lease

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4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Neil's review

Easy and simple to deal with. Gave me honest updates on the delivery of my car e Ben though it wasn't always good news. Dealt with them for years. Very professional service.

23 June 2026
Rated 5 out of 5 stars

Great service

Staff very helpful and friendly.

6 May 2026
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Reply from e-car lease

We really appreciate you taking the time to review our car leasing experts. Thank you for the positive feedback too.

The leasing process doesn’t end here so get in touch if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

First time lease of a vehicle - Great Service

This was probably the easiest car purchase that I have done, the service that we received was amazing, no pushy sales people, the credit check was done in minutes. I was kept up to date on all aspects of the vehicle, was contacted about the delivery. Will most certainly recommend them as a car lease company to deal with.

28 May 2026
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Reply from e-car lease

Thank you for the lovely feedback. Smooth, efficient and considerate is very much the outcome we want for all of our leasing customers. Digital but with a genuine human interaction.

Enjoy the new car. Here if you need us.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent service.

James and Hayley were super throughout the process. James was very helpful in choosing the right car and Hayley was very supportive in the pre delivery process.
Great team and would thoroughly recommend James, Hayley and Car Lease.

16 June 2026
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Reply from e-car lease

Many thanks Martyn for the great review and for supporting your local leasing broker.
We do value our experienced team including James and Hayley, as they represent our values and culture here at e-car.

We hope that you enjoy the new Jaecoo !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Joe Collins review

Aaron was very helpful and the entire process went very well. Would recommend Aaron and the e-car lease team.

16 June 2026
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Reply from e-car lease

Thank you Joe for trusting us once again to supply your new VW. We value your kind comments for Aaron and the team and your continued support of our family business.

Enjoy the new car and let us know if you need anything further

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

e-car lease exceeds expectations

Used various contract hire brokers in the past and e-car lease is certainly one of the best. Straightforward quotations by Andy (matched the cheapest rental amount), simple and quick to deal with on-line, questions were answered truthfully and all financial details were displayed.
The car was delivered on time by a friendly and courteous driver (very clean inside and out as expected). Altogether I could not ask for a better service.

16 June 2026
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Reply from e-car lease

Thank you for the positive feedback on your e-car lease experience. Andy has been a valued member of our team for nearly 20 years so he knows how to make the process as easy as possible for our customers. The fact that we can also provide competitive prices in a strong market is key to our continued success.

Enjoy the new electric VW and we are here if you have any more questions.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

I was able to secure a new hire car in 1 day!

I was able to secure a new hire car agreement in 1 day. The service - mostly online - was amazing with no hidden costs or unpleasant surprises. Additionally, I had the car delivered on exactly the day I requested which was very convenient. Lastly, the price I was offered was very competitive as I benchmarked it in the market place.

16 June 2026
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Reply from e-car lease

Many thanks for the 5 star response to our electric vehicle contract hire service. Our in-house Lythium system is proving to be well received by our customers with prompt and efficient responses to customer enquiries. The fact that we offer a personal account manager and administrator to back this up is proving to be a winning combination.

Enjoy the new electric car and please get back to us if you have any queries

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company and team. I had been searching for a lease car for some time and had contacted several leasing companies, but unfortunately I was repeatedly let down by poor communication and broken promises, even after paying administration fees.

I then reached out to E-Car Leasing and was contacted promptly by James Bishop. I was looking for a specific vehicle and was delighted to find it available on their website. James took the time to explain everything clearly, was never pushy, and was always available whenever I had questions or needed assistance.

Within just a few days, my finance application was approved, the car was ordered, and I was introduced to Hayley Smith, who efficiently arranged the delivery. The entire process was smooth and well managed from start to finish.

The car arrived today in immaculate condition, and I couldn't be happier. I am extremely grateful for the help, advice, and guidance provided by both James and Hayley throughout the process.

Thank you again, James and Hayley, for making the whole experience so straightforward and stress-free. It's refreshing to deal with a company that genuinely delivers on its promises. I look forward to doing business with E-Car Leasing again in the future and will happily recommend them to family, friends, and colleagues.

10 June 2026
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Reply from e-car lease

Thank you so much for detailing your electric car leasing experience with our team Dr Athula. Setting out what we do and how we do it is so useful to other customers looking into their next EV; we do things much differently to many businesses out there and do our best to achieve the highest possible standards. This is testament to this.

And a big thank you for recognising the efforts of both Hayley (in customer support and logistics) and James (in EV sales), who collectively managed your transaction so efficiently. Your feedback is kindly received. We are immensely proud of their efforts.

The process does not end here. Just let our team know if we can help any further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service from start to finish by…

Great service from start to finish by Ryan. Despite a few manufacturer issues he persevered and managed to get me the car that I wanted for a good price and on time.
Would strongly recommend!

9 June 2026
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Reply from e-car lease

Thank for the great feedback. We do appreciate you electing to place your fleet business with us. And for the patience during the process. Really pleased that we got the right result in the end.

Enjoy the new EV. Anything else, just let us know.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Highly recommend. Mike was fantastic

Mike was really great to deal with. He gave me regular updates, was quick to respond and got everything sorted at a really competitive price!

I’d definitely recommend and would use them again.

3 June 2026
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Reply from e-car lease

Many thanks for recognising the efforts of Mike and our e-car lease team. Providing great customer service along with competitive prices is what we aim for with all of our customers so thank you for your kind words.

Enjoy your new electric car!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

First Class Service

Another fabulous experience.

From the moment I contacted Mike Crompton to source a new lease vehicle, right through to delivery of my new Audi Q5, and organising the collection of my BMW, the whole process has been seamless.

A big thank you to also goes to Hayley for keeping me informed all the way through the process.

This is my third experience of organising cars through the company, and quite simply, I wouldn't look anywhere else. Very professional and pleasant people to deal with all round.

Highly recommended

2 June 2026
Unprompted review
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Reply from e-car lease

Thank you for the comprehensive feedback Geoff. This really helps other customers understand the level of detail and care our team have for existing customers like you. And we do appreciate you continuing to place your fleet requirements with us. Thank you also for recognising the efforts from both Mike and Hayley.

Enjoy the new Audi!



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Professional service

Well organised and seamless process from start to finish. A very professional service

1 June 2026
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Reply from e-car lease

Thank you for the great review David. It's nice to hear that our car leasing team delivered a considered experience for you and that all went to plan

Enjoy the new car! Just get in touch if anything else required.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very happy with my new car!

28 May 2026
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Reply from e-car lease

Thank you so much for the great review. We are so pleased to hear that our car leasing team delivered such a great result.

Enjoy the new car!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent service from everyone there

Excellent service from everyone there - Aaron, Rob & Hayley. Very efficient and quick to respond to all queries, even out of normal office hours.

20 May 2026
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Reply from e-car lease

Thank you so much for the great review David. We understand that it was a slightly complicated transaction, so thanks for working so hard with our EV experts to achieve the right result all around. Always a pleasure to work alongside great customers like you.

Enjoy the new electric car (which is some machine!)


Phil King
Service Director
CarLease UK / e-car lease

Rated 4 out of 5 stars

Good service through to delivery

Good service through to delivery. Car very dirty on arrival though...could have sent it out clean?

26 May 2026
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Reply from e-car lease

Thanks for the feedback Janet. And while I am pleased to hear our team delivered a solid car leasing experience, I am sorry the delivery process was not delivered to the highest of standards.

Unfortunately, the delivery is handled by the delivery company for the supplying dealership. It is not something we have any control or influence over but we will feed your comments back to them.

Thank you for using the e-car team. We do appreciate your business.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Professional, friendly and helpful

I was attracted to leasing an EV due to the tax benefits. Aaron was helpful and keen to do us a fair and transparent lease agreement. Very easy process, all the people I dealt with throughout the order and delivery were helpful, friendly and professional. Any doubts I had about transitioning from my diesel to EV were quickly dismissed as I am an enthusiastic convert now.

19 May 2026
Unprompted review
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Reply from e-car lease

Thank you for the great review. Our EV experts, like Aaron, really do set standards for electric car procurement in the UK and it does mean a lot to receive this type of feedback. It does let us know that we are doing something right.

Enjoy the new EV!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great company - outstanding service!

I highly recommend this company, my experience in leasing from them has been very positive. From the very start James, Hayley and all the team were professional, efficient and courteous, providing understanding of my requirements whilst offering best advice.

The process of undertaking the lease was clear, concise and all of the procedures were carried out thoroughly in quick order. My car was delivered promptly and my family and I are really happy with the outcome.

The process has been faultless, thank-you guys!!

12 May 2026
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Reply from e-car lease

Thank you so much for the detailed overview of your electric car leasing experience with our team. And special thanks for recognising the efforts of James and Hayley. It really does mean a lot to us all.

We do our best to ensure a clear and simple EV procurement process. So pleased this is what you experienced.

Enjoy the new car – just let us know if you need anything further.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

First class from start to finish

Genuinely couldn't fault these guys. From first enquiry through to delivery, the whole process was straightforward and well communicated. Paul kept me in the loop at every stage and answered every question I threw at them. Pricing was competitive, the paperwork was painless, and the car arrived exactly when promised. Will be using them again for the next one.

14 May 2026
Unprompted review
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Reply from e-car lease

Thank you so much for the brilliant review about the e-car process and for recognising Paul’s efforts. Helping your fleet to transition to electric cars has been a privilege.

If you need anything further, just let us know. Enjoy the EV!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service and amazing experience

Had amazing experience with e-car lease. Andy was very helpful and responsive and the delivery of the car was seamless and fast. Very happy with all the service provided

12 May 2026
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Reply from e-car lease

We appreciate the wonderful feedback about your electric car leasing experience with our team. And special thanks for recognising Andy’s contribution to the seamless transaction. Feedback we love to receive.

Enjoy the new EV!



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great Service!

Great communication throughout the process - you actually get to speak to a single point of contact who guides you through the whole process (Andy has been brilliant throughout). Smooth service, helpful advice & a great range of cars. Happy to recommend to others.

11 May 2026
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Reply from e-car lease

Thank you for the great feedback Richard. We appreciate you placing your fleet business with our EV experts. And thank you for highlighting our style of service and for recognising Andy’s efforts. It does mean a lot to us.

Enjoy the new electric car!

Phil King
Service Director
CarLease UK / e-car lease

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