Amazing service from start to finish. Kyle was so helpful with the lease process and talked us through everything. Extremely knowledgeable and despite numerous questions he was always readily ava... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Rivervale provides leasing, servicing and vehicle management for cars, vans and minibuses.
A1-A3 Evershed Way, BN43 6QB, Shoreham-by-Sea, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rivervale have a great range of vehicles for leasing. I opted for a Nissan Qashqai. I am super happy. My vehicle was delivered on a transporter which was fab. The deal was great and Kyle was professional, friendly and accessible. Ellie who arranged delivery was also fantastic. I will definitely return to Rivervale once my lease is due to renew. They are a 5 star company⭐ ⭐ ⭐ ⭐ ⭐ Thank you ☺️
Lots of choice of cars, good offers, easy process, helpful customer service staff
Very helpful from order to delivery will use again and would differently recommend well done
Jim and the staff were excellent throughout the process.
Excellent and efficient service with my point of contact Jordan. Our second vehicle lease with Rivervale.

Reply from Rivervale
My first time leasing a car and it was amazingly easy. Jack at Rivervale was excellent. He explained the process clearly and answered all my numerous questions! There was absolutely no pressure and this gave me time to make my mind up. I was kept up to date at every stage and everything went without a hitch. Absolutely the best experience I've ever had regarding changing my car. Thank you Rivervale team and Jack who were always so helpful.

Reply from Rivervale
Good customer service from start to finish, constantly updating me all the way through the process

Reply from Rivervale
The team make car leasing hassle free. Very professional staff with great customer service. Would highly recommend. I’ve used them twice now.

Reply from Rivervale
Nothing was too much trouble .these guys go out of their way to make sure the vehicle is exactly what you want .Thankyou Ross King you're an absolute diamond 💎

Reply from Rivervale
From the first phone call to receiving my car the whole process as been straightforward Jordan has been very helpful and always returns calls promptly only had the car a day so will see how it goes but no complaints at all

Reply from Rivervale
Jim and the team were great from start to finish, keeping us informed at every step of the way. Highly recommend them to anyone looking for a car lease.

Reply from Rivervale
Quality of service,which is friendly and extremely helpful in choosing your vehicle

Reply from Rivervale
From the outset Rivervale have been prompt and clear with the information, keeping me updated with the progress of my lease. Only negative (which was outside of Rivervales control) was the day of delivery, but they chased the dealership for an eta and provided a 2hour window within 2 hours when I could expect delivery... All in all I seamless transition from my previous lease provider...

Reply from Rivervale
Great customer service again! I have had lease cars with Rivervale for 11 years now. Friendly, responsive, honest, open and trustworthy. Jack kept in regular touch, listened to what I was looking for and and found me a competitive deal for when I needed it. Highly recommend.

Reply from Rivervale
Im very happy with rivervale and I'm now on my 3rd leasing car, mr Jordan Nailard is a pleasure to work with and not your typical salesman who talks aloud of poo.

Reply from Rivervale
The promptness and ease of getting the car I wanted. Kyle was very professional and extremely helpful.

Reply from Rivervale
We first used Rivervale 3 years ago and when it came time to replace our current vehicle we stuck with them. We checked other companies first, obviously and decided to stay with Jim and Rivervale.

Reply from Rivervale
Leasing the car from Riverdale was easy and efficient. I started the journey through leaseloco and ended up with Riverdale. I was looked after by Jordon and from the first contact to the last call checking I was happy with the car, I was kept informed and had all of my questions answered. If only it was this simple with every company. No unnecessary steps, no selling, just informative and open conversations, and lease deal that im really happy with.

Reply from Rivervale
From my initial enquiry through to taking delivery of the car, the entire process was seamless and stress-free, with regular updates provided on the progress of the order.
Thank you to Matt and the team at Rivervale. We are absolutely delighted with our new car and couldn’t be happier with the service we received. I would highly recommend them to anyone looking for a hassle-free car leasing experience.

Reply from Rivervale
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.