Arrived late, Ice had melted and therefore ended up throwing the meat away, as wasn't sure how long it had been with the delivery guy sat in there hot car? As delivery originally was the Tuesday, didn... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Recipes/meals are great. Fresh ingredients can be hit and miss - particularly the quality of veg. Items often arrived squashed or bruised and are packed without care. Think bread rolls packed under a... Toon meer
Bedrijf heeft geantwoord
Love the variety; makes us try different things. Works out quite expensive when paying full price but great value when discounts are applied. Had a few problems with the odd missing item or veg/sala... Toon meer
Bedrijf heeft geantwoord
I love having the variety of food and convenience of hello fresh. It makes meal times easy and more enjoyable. I have however knocked a star off as there have been numerous occasions where ingredients... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment
Geschreven door het bedrijf
Contactgegevens
The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, Verenigd Koninkrijk
- 020 7138 9055
- hellofresh.co.uk
3,2
Gemiddeld
107K reviews
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Frustrating
I have used HelloFresh many times in the past. I started during covid to inspire my change to become vegetarian and I really enjoyed the different recipes, and the knowledge it gave me moving forward. But more recently I've had an issue. I didn't realize that looking at recipes to compare with other companies would reactivate my account and be charged without verifying or proofing any recipes. When I realize what had happened. I called them immediately and was told I couldn't receive a refund as the food had already been shipped. (Thank god I hadn't moved.) Frustrating of course but I accepted, asked to be deleted and moved on. This time, I had a feedback phone call discussing new discounts with Hellofresh and I specifically stated I didn't wish for my account to be reactivated on their part and if so I would do it myself, which after my last experience I wasn't in a rush. To realize today, that they had activated my account and charged me YET AGAIN. Furious doesn't even begin to express how I felt, I am so extremely disappointed and will not be using hellofresh again.
Sharing this feedback in case this happens to anybody else moving forward.
22 juni 2026
Review zonder uitnodiging
Antwoord van HelloFresh UK
Hi Micha,
Thank you for taking time to leave a review.
We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.
Kind regards,
Mickey
The HelloFresh Team
Missing ingredients
Missing ingredients, refunds not enough to cover missing ingredients, repeating recipes, short use by dates, quality of ingredients not great, protein portions too small
10 oktober 2025
Antwoord van HelloFresh UK
Dear Iwona,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Kind regards,
Mickey
The HelloFresh Team
DISAPPOINTING
Took money out of my account unwillingly. Customer service complications and inconsistency. I got told that my order would be cancelled but wasn’t until I had to remind again.
Deleted the app!
17 juni 2026
Antwoord van HelloFresh UK
Hello there,
Thank you so much for bringing this to our attention! 💚
We are sorry we couldn't help you when you tried to contact us, but would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Kind regards,
Mickey
The HelloFresh Team
Several of the meals had missing key…
Several of the meals had missing key ingredients (spice pastes). I raised this with the Hello Fresh automated chat who offered a small refund. I have found it very difficult to find the ‘Skip’ an order area.
2 mei 2026
Antwoord van HelloFresh UK
Dear Rachel,
Thank you so much for bringing this to our attention! 💚
We are sorry we couldn't help you when you tried to contact us, but would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Igor
The HelloFresh Team
Hello fresh
Partner wanted to try hello fresh and she did everything was good until our last box there was no notifications sent to say that our box was coming (Thursdays) we get to about 8pm and suddenly there is a email from DPD saying that there is an issue with ur delivery and it wouldn’t be coming she then contacted hello fresh and someone said that there was a problem with ur order and a full credit would be given for ur next box (NOT GOOD ENOUGH) so with a 3 year old here I had to do a shop to get some food in just seamed like hello fresh couldn’t give a monkeys about this order and as for DPD what a delivery company that is last 4-5 times she’s had the delivery from hello fresh driver just dumps box on driveway and goes avoid both these companies because it’s like they don’t give a dam only after ur money
this is message from hello fresh
Unfortunately, due to unforeseen circumstances, we are unable to deliver your box.
We sincerely apologise for any inconvenience this may cause you. Please know that we are actively working to prevent this from happening in the future.
We have applied a full box credit to your HelloFresh account which will automatically be used towards your next full-price box. If you need to make any changes, please do so before the deadline, which is 5 days prior to your delivery day.
Thank you for your understanding and once again we are really sorry about your delivery.
Kind regards,
The HelloFresh Team
17 juni 2026
Review zonder uitnodiging
Antwoord van HelloFresh UK
Dear Donald,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Igor
The HelloFresh Team
Menu is varied and dishes very…
Menu is varied and dishes very enjoyable. Delivery is well documented by text and extremely well packaged. Ingredients are fresh.
16 januari 2026
Antwoord van HelloFresh UK
Dear Lizzie,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
Missing main ingredients for one of our…
Missing main ingredients for one of our meals.
They gave us money back when it was reported but now we have to go out and buy other ingredients to make the meal.
The meal was Jerk,coconut and Guinness with chicken breast ,rice and bell pepper...the Guinness paste was missing where do you buy that from ???
16 juni 2026
Antwoord van HelloFresh UK
Dear Barrie,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
Main ingredient meat missing
Main ingredient meat missing. Was refunded £2 so won't be having any more boxes.
22 maart 2026
Antwoord van HelloFresh UK
Dear Laura,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
First order hasn't even been delivered…
First order hasn't even been delivered and it's been paid for so now I have to way another week for a delivery. We mean I had lost out because I had to do a week shop on top of that.
19 juni 2026
Antwoord van HelloFresh UK
Dear Poppy-Lee,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
3 times my delivery has gone to the…
3 times my delivery has gone to the wrong address. Do I need to say anything else!!!
11 januari 2026
Antwoord van HelloFresh UK
Dear Gary,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Mirjana
Sometimes realistically hard to change…
Sometimes realistically hard to change and cancel food orders on time very disappointing
20 juni 2026
Antwoord van HelloFresh UK
Dear Tina,
Thank you for taking time to leave a review. It's disappointing to hear you were not happy with your box 😔
HelloFresh is an auto-renewing subscription service that you manage yourself. To ensure we can provide the freshest ingredients and reduce food waste, we order specific quantities from our suppliers only after our weekly deadline passes. If you don't manually choose your meals by the deadline, we'll automatically select meals for you based on your account preferences.
The deadline for any changes is always 11:59 PM, five days before your scheduled delivery date.
If you would like any assistance understanding your account settings or managing future deliveries, our Customer Care team would be happy to help. You can contact us via our Contact Us page or by calling 020 7138 9055.
Thank you for being our customer!
Mirjana
First delivery did not arrive
First delivery did not arrive. I was notified it would be delivered and later noticed in the app that it would not be arriving due to unforeseen circumstances. Received a refund and additional compensation payment but will probably cancel once I’ve used it
17 juni 2026
Antwoord van HelloFresh UK
Dear Tony,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dijana
The HelloFresh Team
Standards slipping.
Two weeks now delivery been delayed ,by hours not minutes.
Two weeks ago item missing.
This week no recipe for one pack.
Feels like now it's been a few weeks standards are slipping.
22 juni 2026
Antwoord van HelloFresh UK
Dear Carol,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dijana
The HelloFresh Team
We've had several cold callers from…
We've had several cold callers from Hello Fresh recently. They don't take a simple no for an answer and are a pain.
Edit: Had a second cold caller the same day. Quarter to eight in the evening!
Response: Absolutely not giving Hello Fresh my details! The cold callers were doing exactly as they had been instructed. It's a hostile practice that's a nuisance and preys on people that are asked to sign up under pressure on their own doorstep to a reoccurring subscription that they then find difficult to leave. We've a lot of vulnerable older neighbours that we've had to warn about cold callers like yours pressuring them into signing up.
22 juni 2026
Review zonder uitnodiging
Antwoord van HelloFresh UK
Dear Ben,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
We have also sent you a 'Find reviewer request'. If you provide us with your full name, address and email, one of our Customer Care members will get in touch with you.
Thank you!
Dora
Food was decent - The website and customer service was not.
Food was decent - The website and customer service was not. For some reason, after multiple months of use - they struggled to take money out of my account (there was always more than enough). I then started to get threatening emails saying they would pass this to collections. This led to me having to spend the best part of two weeks trying to contact them to sort it - having got through to someone, they couldn't explain why they were having issues, the told me to contact the bank. I contacted the bank who said that the request had come through and was accepted on their side so its down to HelloFresh - I called HellFresh back up and spent a further day having a back and forth trying to figure out what was causing this issue. In the end they send me their bank details and suggested i pay this way and then reply to their email with proof it had been sent. I did this and now radio silence from them and my account still says i owe them money. I have followed back up but had no response, can someone just contact me to sort this.
1 april 2026
Review zonder uitnodiging
Antwoord van HelloFresh UK
Hi Reza,
Thank you for taking time to leave a review.
We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.
Best,
Natasa
Really impressed with Hello Fresh
Really impressed with Hello Fresh. Excellent choice of dishes each week, very user-friendly app, and great ethical considerations.
On delivery day there are regular updates so we knew exactly when to go down and collect the box. It's well packed in different areas - the non-perishable ingredients in one half and a cardboard 'freezer box' in the other side which contains all the ingredients that need to go in the fridge. The recipe cards were tucked underneath the ingredients. We were so excited to see everything that we didn't get a photo!
The recipe cards are A4 size and double sided. They're well designed and easy enough to follow. We've got a folder and plastic wallets to keep them in.
Looking forward to our next box arriving tomorrow, and this week's meals.
13 juni 2026
Antwoord van HelloFresh UK
Dear Abiy,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Dijana
The HelloFresh Team
Antwoord van HelloFresh UK
Dear Ian,
Thank you for taking the time to leave such a great review. We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.
Dijana
The HelloFresh Team
Great product produce is excellent
Great product produce is excellent. Easy to follow recipes .
29 mei 2026
Antwoord van HelloFresh UK
Hi Joyce,
Thank you for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience, and we appreciate you highlighting this for us.
Best,
Natasa
Delivery service
Arrived late, Ice had melted and therefore ended up throwing the meat away, as wasn't sure how long it had been with the delivery guy sat in there hot car? As delivery originally was the Tuesday, didn't arrive until the Thursday! And When I opened the contents it was smelly, and sticky wet texture, even after washing the meat and was not going to chance cooking it. Very disappointing!!
28 mei 2026
Antwoord van HelloFresh UK
Hello there,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Kind regards,
Mickey
The HelloFresh Team
Simple,filling and tasty recipes taking the headache out of cooking!
The ingredients are beautifully fresh, the recipes are tasty and easy and it's helped me with portion control which I have always struggled with, without leaving me hungry.
21 juni 2026
Review zonder uitnodiging
Antwoord van HelloFresh UK
Dear Lara,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Nika
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