First delivery did not arrive
First delivery did not arrive. I was notified it would be delivered and later noticed in the app that it would not be arriving due to unforeseen circumstances. Received a refund and additional compensation payment but will probably cancel once I’ve used it
Antwoord van HelloFresh UK
Dear Tony,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dijana
The HelloFresh Team