Update* I wasn't pleased because of service charges, due to a change in reservations the app charged double 'service fees' even though I had cleared the changes with the Host. I had made last minute c... See more
Company replied
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See what reviewers are saying
First timing using HipCamp. Booked a great site for Memorial Day weekend 3 months ago. Today (4 days before our trip) the host cancelled our reservation. Apparently the calendar double-booked the site... See more
Company replied
We stayed at the the Cabin with hottub in St.Briavells in the wye valley. It was a beautiful setting and with 2 very welcoming hosts. The setting was peaceful and extremely comfortable. A wonderful An... See more
We stayed here in our VW campervan last Thursday at short notice. The booking process on the website was nice and straight forward like that you could use Apple pay. I telephoned to arrange a "late" a... See more
Company details
- Lodging
- Holiday Accommodation Service
- Pet-Friendly Accommodation
- Self-Catering Accommodation
- Travel Agency
- Vacation Rental
Written by the company
Hipcamp is the #1 app to find and book campsites, from national parks to blueberry farms. Hipcamp unifies the world’s best camping options across peaceful private spots, iconic public lands and well-equipped campgrounds to create one app that has everywhere you want to camp.
Contact info
Mission St 965, 94103, San Francisco, United States
- support@hipcamp.com
- www.hipcamp.com
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 48 hours
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Took my money and did not book the trip
took my money and did not book the trip. You can only speak to AI. Another reminder to always book direct, but definately not through Hipcamp
2 July 2026
Unprompted review
Reply from Hipcamp
Hi Joel,
Thanks for sharing this feedback with us and with the broader Hipcamp community! Please reach out to our team via https://hipca.mp/support for more assistance; alternatively, you can tell the Support Chatbot to "create a ticket" and you will be put in touch with our team directly.
We look forward to hearing from you!
I loved Hipcamp when I first joined
I loved Hipcamp when I first joined. But now, not so much.
Camping selection is just okay. Here in Mn its mostly camping on fly infested hobby farms. No thanks. There is only one place I truly enjoy and I went to book it, but decided not to because of THE FEES !!! WOW, 20% (of total plus) non-refundable booking fee is just plain greedy
( they also collect a host fee) After years on Hipcamp I am done. I will be sticking to the state park reservation system.
They only charge $8.00 and have real people to speak with.
16 June 2026
Unprompted review
Total inept site with zero contact…
Total inept site with zero contact information when issues arrive, 20 dollar non refundable service fee ? Don't waste your time with them just go directly to the business your wishing to make reservations with and save yourself time, frustration and money........
13 May 2026
Unprompted review
Reply from Hipcamp
Hi Ronald,
Thanks for sharing this feedback with us and with the broader Hipcamp community!
Hipcamp's Support team can be reached via the Chatbot (ask it to file a ticket); via email at support@hipcamp.com; via https://hipca.mp/support; or on +1 (877) 469-2088 (USA), +44 (0)207 820 9333 (UK); +61 1800 431 614 (Australia); or +1 (877) 469-2302 (Canada).
Hosts can be contacted via Hipcamp Messages (instructions are in this FAQ: https://support.hipcamp.com/hc/en-us/articles/360024822712-How-do-I-contact-a-Host) or via the phone number listed on your trip confirmation.
A Hipcamp Service Fee is applied to all bookings, and is non-refundable in the event of cancellations (barring extenuating circumstances). This fee is clearly displayed at the time of booking, as is the cancellation policy. You can learn more here: https://support.hipcamp.com/hc/en-us/articles/360025121211-What-is-the-Hipcamp-service-fee
the app is a scam
the app is a scam, no cancelation button. it's 3 weeks out, the policy is full refund 2 weeks out. i call the camp and they say they don't know bc its booked through hipcamp. there is no phone to reach hipcamp, just a dumb AI that says to go to the app, nothing in the app helps, this is ridiculous!!
25 April 2026
Unprompted review
Reply from Hipcamp
Hi Chad,
Thanks for sharing this feedback with us and with the broader Hipcamp community. We appreciate hearing from you!
Bookings can be cancelled by following the instructions in this FAQ: https://support.hipcamp.com/hc/en-us/articles/360024822752-How-do-I-cancel-a-booking-Hipcamper
If you require help with this, please file a ticket at https://hipca.mp/support or reach out to support@hipcamp.com and our team will gladly assist!
I would really like to say how much I…
I would really like to say how much I love Hipcamp but the truth is all it has ever done for me is take my service fee. I am a planner. I plan in advance. Plans change. Over the last 12 months every single Hipcamp reservation I have made has needed to be modified and cancelled. The only thing I have found was great possibilities but alas all I have done is throw money at the fees to HIPCAMP. I’m in over $200 for nothing.
4 April 2026
Unprompted review
I work for a hipcamp host as their IT…
I work for a hipcamp host as their IT and marketing support. Hipcamp has the very worst support of any company I've ever had the displeasure to engage with.
They have this attitude that the "customer" is an idiot, because they set up their "system" with AI assist chat bots that don't actually know anything. Which is simply a sophisticated way to say "look at this link" which links to an article that doesn't help.
The fact the company has zero phone support, even for their corporate offices, displays a company that has rolled out a product that they can't really support. They blame everyone, the host, the campers, but never have the courage to acknowledge their system might have some design issues.
Our site has been de-listed or paused, we can't tell because hipcamp's support is WORTHLESS, completely, and utterly WORTHLESS!
Host's are trying to run a business and this platform is making that harder, not better.
We are seriously looking for alternatives because hipcamp has proven unsupportive, untrustworthy and unreliable. But most importantly, their unwillingness to communicate.
I'm sure if we could actually get to speak with an actual human, this might get resolved in just a minute or two, but since they PREVENT communication, I can only conclude, they don't want our business.
Book at hipcamp at your own risk. You have been warned!
18 March 2026
Unprompted review
Reply from Hipcamp
Hi Clinton,
Thanks for sharing your experience with us and with the broader Hipcamp community. We appreciate hearing from you!
Hosts can contact Hipcamp Support via:
- the chatbot located on every page (tip: tell it to file a ticket if the bot isn't helping/you need to speak to a human!)
- filing a ticket at https://hipca.mp/support
- sending an email to support@hipcamp.com
- calling +1877-469-2088 (USA); +1877-469-2302 (Canada); +611800431614 (Australia); or +44(0)2078209333 (UK)
Hosts can also locate the Support phone number and a direct link to file a support ticket on the Host Dashboard page, where it says "Need help? File a ticket (link to submit a ticket) or call (phone number relevant to the Host's country)."
Please feel free to use any of these methods to get in touch with us so we can assist with your listing. We look forward to hearing from you and helping get things sorted!
No live agents, no customer support number
A host messaged me the day before the booking saying I needed four wheel drive to access the property, which I didn’t have. I canceled the booking and the host said he’d refund, but then ghosted me.
Hipcamp opened a support ticket and I cannot get a resolution. There are no live agents to talk to and no customer support phone number. You can only communicate through some AI chatbot, which is incredibly frustrating.
19 February 2026
Unprompted review
Very high cancellation fees - Beware!
After our first great experience last year, I was quick to rebook for this year. I had no idea about Hipcamp's cancellation policy. I was charged 17% ($65) to cancel a booking 2 days following the initial booking. I am so angry and I know I won't receive any support from them. Be careful!
6 February 2026
Unprompted review
Reply from Hipcamp
Hi,
Thanks for sharing your experience with us and with the broader Hipcamp community. We appreciate hearing from you!
The Hipcamp Service Fee is applied to all bookings and is proportional to the cost of booking. It is non-refundable barring extenuating circumstances, or in the case of initiated cancellations (whereupon the full fee is refunded).
The Service Fee, and the non-refundable nature of the fee, is clearly displayed to campers at every step of the checkout process and campers agree to the cancellation policy (including the non-refundable Service Fee) when submitting a booking or request to book.
As noted in your support ticket with our team, our team have provided you with a Hipcash credit for the full cost of the Hipcamp Service Fee for your booking.
You can learn more about the Hipcamp Service Fee here: https://support.hipcamp.com/hc/en-us/articles/360025121211-What-is-the-Hipcamp-service-fee
Hipcamp- cool unusual camp sites
Update* I wasn't pleased because of service charges, due to a change in reservations the app charged double 'service fees' even though I had cleared the changes with the Host. I had made last minute camping reservations, and needed a change last min. which was against their cancellation policy. Because it was slow season, the Host gave the okay, but the app still charged as though a new reservation was made. I worked with customer service to try and figure out a refund, which took a while.
8 January 2026
Unprompted review
Reply from Hipcamp
Hi Jason,
Thanks for taking the time to share this feedback with us!
The Hipcamp Service Fee is shown to campers at each step of booking, so guests are always aware of the fee prior to confirming a booking or making any payment. The fee is applied to all bookings, and is proportional to the cost of booking. It is non-refundable barring extenuating circumstances; however, all Host-initiated cancellations will result in a full refund of the service fee.
You can learn more here: https://support.hipcamp.com/hc/en-us/articles/360025121211-What-is-the-Hipcamp-service-fee
Not thrilled lately have been a host on hipcamp for…
I have been a host on hipcamp for almost 2 years. Been a good experience until recently for two huge reasons.
One fee went from 10 percent to 15 percent. I think a 50 percent increase is outrageous. Second is my site can only be found by city and not name. It confuses prospective campers because you can find some sites by name. I have brought this up to hip camp a couple of times over the past months and nothing is improved or changed.
12 January 2026
Unprompted review
Stay away from hipcamp
Your website is lowest I could give a site. Your customer support with bots or whatever is off the charts on the negative side. I was going to be a host with your company, but after all these encounters, I would not touch your company again with a ten foot pole!
4 January 2026
Unprompted review
Reply from Hipcamp
Hi,
Thanks for sharing this feedback with us and with the broader Hipcamp community. We're sorry to hear you've been experiencing issues with Fern the support chatbot! Please feel free to contact our human team via https://hipca.mp/support for further assistance; we look forward to hearing from you!
This business is not run ethically
This business is not run ethically. They tout 'respect' and do the opposite.
We stayed at a few hipcamps and some were acceptable and some not. We hardly ever met a host. Of the two we met, one was nice and one was an outright psycho. They became belligerent after we communicated concerns, which was frightening and resulted in a call to the authorities where we learned this was a known unstable person who had listed someone else's property. This is something that hipcamp could have easily determined by interacting with them. Mind you, this individual and hipcamp profited off this, the fact that this could happen meant we wanted nothing to do with the so called business, they were not trustworthy and we accepted they scammed us.
This is the land of scammers - from hipcamp to the individuals on the site. The company and business itself is a scam. Putting up photos that do not depict what the properties actually look like, wordy descriptions that are not accurate, to prey on consumers and travelers. Ultimately for profit and ego. It's a sham.
30 November 2025
Unprompted review
Reply from Hipcamp
Hi,
Thanks for sharing this feedback with us and with the broader Hipcamp community.
Hipcamp's Terms of Use require that all hosts follow our Host Standards and that they have permission and legal rights to host on the land they list with us. Please reach out to our team via https://hipca.mp/support with the booking number that this report relates to, so that our team can investigate further and remove the listing from the platform. We look forward to hearing from you so that we can look into this ASAP!
Many thanks,
Had a horrible experience with booking
Had a horrible experience with booking. I had to change the date on my booking and charged me $250 for modification. This site is also pretty horrible with refunds. In a matter of 10 mins I lost about $800 only because of their cancellation rules. Better go off with other trusted websites than this site if you want peace of mind of plans changing and having to cancel.
20 November 2025
Unprompted review
Reply from Hipcamp
Hi Karen,
Thanks for sharing your experience with us and with the broader Hipcamp community; we appreciate hearing from you!
Modification fees on Hipcamp are charged in accordance with the Host's chosen cancellation policy, and are clearly communicated to campers within the product prior to a modification being made. You can read more about this here: https://support.hipcamp.com/hc/en-us/articles/360025120511-How-do-I-change-the-dates-of-my-booking#h_01JQEP0H687XA5GPB52R4NMJYP
Hipcamp does not choose cancellation policies for Hosts; rather, we provide Hosts with nine different options to select from for their sites. Campers are shown the Host's cancellation policy and agree to the cancellation policy prior to submitting a booking or booking request. You can read about the different cancellation policy options here: https://support.hipcamp.com/hc/en-us/articles/360025120071-What-is-the-cancellation-policy
Regardless of a Host's cancellation policy, they do have the ability to issue refunds for modification fees or late cancellations if they would like to do so. Campers can send their Host a refund request by following these instructions: https://support.hipcamp.com/hc/en-us/articles/360025121371-How-can-I-request-a-refund-for-my-trip
Unfortunately, Hipcamp cannot override a Host's cancellation policy to issue refunds for modifications or cancellations that are outside the cancellation policy agreed to at the time of booking. If you would like us to request a refund on your behalf, please reach out to our team via https://hipca.mp/support and we will gladly assist!
Terrible website
Terrible website. Can't sing up nor sing in since 2 days
21 November 2025
Unprompted review
Reply from Hipcamp
Hi Jakub,
Thanks for sharing this feedback with us! We can see you've successfully created a Hipcamp account; if you need assistance logging in/accessing that account, please reach out to our Support team via https://hipca.mp/support
So disappointed with Hipcamp
So disappointed with Hipcamp. They don’t reimburse the service fee even when you have to cancel because of a thunderstorm in the forecast. What’s worse, the site owner even advised us to move the trip to another day, but Hipcamp still refused to refund the fee. That’s really unreasonable and unfair to campers.
13 November 2025
Unprompted review
Reply from Hipcamp
Hi Peggy,
Thanks for sharing this feedback with us and with the broader Hipcamp community!
The Hipcamp Service Fee is non-refundable in the event of cancellations, barring extenuating circumstances. If you would like to modify your trip to a new date, you can do so by following these instructions: https://support.hipcamp.com/hc/en-us/articles/360025120511-How-do-I-change-the-dates-of-my-booking
If you have further questions, please feel free to reply to your Support ticket with a request that it be escalated to a manager for review.
As a host
As a host, I was appalled by the lack of customer service support when I had a booking for approx 5 people, but the person invited at least 15 others for a party! I had rude, confrontational people that damaged trees and threatened us. I am slowly transferring to another well known company who will actually call you if there is a problem and not become unavailable outside of office hours and use so zen desk type software that makes communication impossible, fragmented , delayed and frustrating. I gave up trying to resolve the matter in the end but Hipcamp let me down really badly and others need to be aware that if you run into a problem with guests, it is your problem! as Hipcamp really don't seem to care
15 July 2025
Unprompted review
Reply from Hipcamp
Hi,
Thanks for sharing your experience with us and the broader Hipcamp community. We're so sorry to hear this!
If you have an existing Support ticket, please reply to that ticket requesting it be escalated for review, and one of our team will be in touch soon. We look forward to working through this with you as efficiently as possible!
I understand a service fee
I understand a service fee, but the price for said fee should not alter based on the price of the campsite price. You don't do anything differently for any booking. There is no justification for different fees based on the cost of trip. Best to book directly with the owner if possible as their fees will not be astronomical because this site is charging for a google query
23 October 2025
Reply from Hipcamp
Hi,
Thanks for sharing this feedback with us and with the broader Hipcamp community! You can learn more about the Hipcamp Service Fee here: https://support.hipcamp.com/hc/en-us/articles/360025121211-What-is-the-Hipcamp-service-fee
Please note that bookings made outside the Hipcamp platform are not covered by Hipcamp's Insurance. If booking outside of the Hipcamp platform, it is up to the landowner to determine whether they carry adequate insurance that will respond in the event of guest injury.
What a wonderful place
What a wonderful place. Something special is happening here, so much positive energy from Clifford to the Juniper Trees.
24 October 2025
Easy to use app with great spots to camp
20 October 2025
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