Teddy goes above and beyond. He made our group purchase/reservation smooth and easy for Christmas travel. I must say our family was a bit much with constant changes to our individual reservations.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been working with Ray on all and any requests. I have from clients for ski trips – – an absolutely give him a 5+ rating. He is outstanding. He knows so much about the destinations, how your sys... See more
Company replied
Worked with Teddy looking for another European ski holiday taking adult kids and grandkids. Discussed several options, Settled on Chamonix and booked a 5 star apartment! Teddy listened to our requests... See more
Company replied
We have been using ski.com for years, both for advice and booking all our ski trips. Based on criteria, they can easily offer fitting options - and this saves us a ton of time on search! Our advisor A... See more
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Company details
- #13 of 198 best companies in Travel Agency
- #2 of 3 best companies in Ski Holidays
Information provided by various external sources
Ski.com is the largest provider of mountain vacations in North America. We customize complete mountain vacations to more than 120 of the most popular resorts and thousands of properties in the United States, Canada, Europe and South America. With one phone call or just a few clicks of the mouse, our clients are able to bundle together things like discounted lodging, flights, lift tickets, equipment rentals, ski school, activities like snowmobiling and more. Based in Aspen, Colo. since 1971, Ski.com is known for the top-notch personal service offered by its 67 Mountain Travel Experts, winter-sport enthusiasts who average 26 years in the business and who regularly travel to personally experience each destination and accommodation.
Ski.com TO THE MOUNTAINS
Written by the company
- Nobody gets why you crave time in the mountains more than we do, and nobody knows how to guide you there better.
Contact info
210 AABC STE AA, 81611, Aspen, CO
- 800-525-2052
- customer_service@ski.com
- www.ski.com
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ski.com trip to Vail
Chris is very easy to work with! He has booked our family Christmas trip to Vail for years and takes care of everything for us.
December 26, 2025
Reply from Ski.com
So great to hear Chris has been a part of your family’s Vail trips year after year. We truly value that kind of trust and are glad he’s made it easy.
Reply from Ski.com
So happy to hear that! Thanks for leaving a review.
Andy made this easy!
Andy made this easy and was very patient with all my questions to help my client. Thanks!
April 13, 2026
Reply from Ski.com
Glad Andy was able to keep things easy and support you along the way. We appreciate the opportunity to help with your client’s trip
Colin is the absolute best to work…
Colin is the absolute best to work with!!! I have booked multiple trips with him and he makes it so easy.
April 9, 2026
Reply from Ski.com
It means a lot to hear you’ve booked multiple trips with Colin and keep coming back. We truly appreciate your continued trust and partnership.
Emma was the expert/customer service…
Emma was the expert/customer service rep that helped and she did a great job and was very prompt, and friendly in answering all my questions and we ended up booking a package because of it.
April 4, 2026
Reply from Ski.com
Emma knows how to keep things clear and responsive, and it’s great to hear that made the difference in your decision to book. We appreciate you choosing us. Thank you for the review!
Katie was so helpful and knowledge able…
Katie was so helpful and knowledge able about every thing
April 4, 2026
Reply from Ski.com
Thank you so much for the 5-star review! Glad Katie was able to guide you through everything and make the process easy. We appreciate the opportunity to help with your trip.
Randall made a special effort
Randall made a special effort to retrieve one year old booking information to help me resolve a travel insurance problem!!
April 1, 2026
Reply from Ski.com
We’re glad Randall was able to track that down and help you sort everything out. We appreciate you taking the time to share your experience.
Reply from Ski.com
Happy to hear Andy kept everything thorough and on track with great follow up. We appreciate the opportunity to help plan your trip.
No way
No way! Needed help, got none. Can't reach assigned travel agent, won't use again
March 25, 2026
Reply from Ski.com
We’re sorry to hear that you feel this has been your experience. Based on our records, your agent did respond the very next morning after your after-hours call and followed up by phone and email with guidance to ensure your plans could move forward without delay. That said, we understand how important it is to feel supported in the moment, and we’d welcome the chance to connect and make this right. Please reach out to CustService@ski.com if there is anything else we can help with.
Agent was willing to b patient
March 23, 2026
Reply from Ski.com
Happy to hear that! Thanks for the review and we hope you have an amazing trip!
Quick response for our group trip to…
Quick response for our group trip to Copper next year
March 22, 2026
Reply from Ski.com
Glad we could help get things lined up for your group at Copper. We appreciate the opportunity and look forward to helping make it a great trip next year.
Reply from Ski.com
Mad skills for sure! So glad you were able to work with Cody on your trip. Happy skiing!
Breckenridge + Sneaky Fees
The place booked in Breckenridge was as described. Very convenient and clean. I really didn't appreciate the sneaky 13.5% tax that was collected at the end of the trip. It was hidden in the agreement that I okayed, so there's really no recourse, but that seems like something you should make explicit when booking. An extra $600 isn't nothing for some people. That kind of soured what was a fun trip with the family. I'll probably just go back to Airbnb next year.
March 22, 2026
Unprompted review
Reply from Ski.com
Thank you for the feedback. I’m really glad to hear the trip itself was enjoyable, but I understand how frustrating that additional cost felt at the end. I do want to clarify that the resort fee was included in your quote and outlined in your confirmation under the bolded section “Fees paid at check-in or check-out”, so it wasn’t intended to be hidden from you. Those types of fees are set and collected by the property, not Ski.com. Many booking avenues do include additional fees in their bookings, but not us! We’d love the opportunity to work with you again and show you the value we can bring compared to other booking options, even Airbnb.
Ask for Ray!
Absolutely fantastic service from start to finish. When you call the number, a person answers immediately or they call you back within a very short time period. I spoke to an absolute legend on their team named Ray, and his knowledge/expertise of Switzerland blew me away. Absolute excellent service too! His response time was usually within a couple hours, if not a few minutes. He made the booking process seamless and answered all one hundred of my questions. Absolutely wonderful!
March 23, 2026
Reply from Ski.com
Ray knows his stuff, especially when it comes to destinations like Switzerland, and it’s great to hear how much that stood out. We’re glad he made the process smooth and easy, and we really appreciate you taking the time to share this.
Great experience with Kai!
Kai was very responsive and helpful, both on phone and email. Would absolutely connect with him again for future client needs.
March 18, 2026
Reply from Ski.com
Love to hear it! We're so glad you had a chance to experience Kai's responsiveness and assistance. Thanks for the review and we look forward to working with you again!
Marcie was amazing
Marcie was amazing. she was receptive to all my needs and was able to get back to me with multiple options very quickly within 24 hours. She answered questions and was always available. So easy!
March 12, 2026
Reply from Ski.com
So glad Marcie kept things moving quickly and made it easy to sort through options. We appreciate you trusting us with your trip.
Can’t wait…2027 Banff
Great experience. Jen Wood was helpful, kind and considerate. She was also knowledgeable, which makes booking a comfortable experience.
March 17, 2026
Reply from Ski.com
Happy to hear Jen made the process feel comfortable and straightforward. Banff is an amazing choice, and we’re excited for your trip.
Laurel is great
Laurel is great. Super easy to work with and we've always had a great trip with her.
March 17, 2026
Reply from Ski.com
It’s great to hear Laurel continues to deliver such consistently positive experiences. We truly value your ongoing partnership.
Reply from Ski.com
Love hearing that Katie made things simple and easy. Thanks for choosing us.
Booking with your Snowmass Bestie!
Our travel expert Erin takes incredible care of us from start to finish, making the entire process through Ski.com seamless and stress-free. Dealing with Erin is like planning a gateway with your very best friend who also happens to be an everything mountain expert. She turns what can be a complex booking into a total breeze! Thank you Erin and Ski.com
March 9, 2026
Reply from Ski.com
Erin truly cares about making the planning process easy and enjoyable, and we’re so glad that came through in your experience. We appreciate your kind words and the opportunity to help plan your trip.
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