Microsoft Reviews 

there is no help and customer service is dead and if you make a mistake trying to get help you have to wait 24h before you can try again

Has Microsoft become so high and mighty that customer support has become irrelevant

I have a new phone,Lost an email.inthe transfer from old one.

But people can send to me but i have no access.,and tells me to go back to email from years,ago.
Absolute useless.

I DESPISE this 'company'. Their disgusting insistence on sign-in for Word etc is just SO annoying. Monetising gone mad.

Try to contact anyone at microsoft, accept, of course, their millions of bots.
TOTAL AV, one of their third parties, totally ripped me off. I never even heard of them until I saw my Visa statement. $1M to anyone who gets me bill gates phone number.

Windows 10 clearly not being supported properly even with their supposed extended security updates

Which idiot decided to every now and again pop up a small blue rectangle that just says

This app can't run on this pc
Contact the software publisher

THEY DONT SAY WHICH APP OR WHICH SOFTWARE PUBLISHER

ARE WE SUPPOSED TO BE MIND READERS!!!!!!!!

Worst customer service ever period the end. Can't reach anyone and the automated service just says it can't help give you the website and hangs up. Go to the website and it tells you to call the customer service number. Quick to take your money but doesn't stand by their products or services.

u would get 5 star if you use tiki phonk next time

Such an appalling service for such a large company. Its beyond disappointing. This is the third time I've had issues accessing my account. It is so convoluted and painful to just prove it is my account and access my own emails. Its been the 2nd time this year I cant access my business emails for several weeks. Such a shame. I just cant rely on this company. Teams is pretty good and some of the functions are great but its just too difficult dealing with them.

I am the leader of a group of business owners with 20k+ members. I am going to encourage everyone to look for better options.

Makes useless operating systems, makes useless AI, makes useless tools, steals all your data, makes all their apps web apps, vibecodes everything, teams, slopilot, terrible account systems.

Please never refer to microslop as "Microsoft" but as "microslop" without the capital "S".

⚠️ WARNING: Unusable purchase, zero refund protection (2026)

I accidentally purchased the Megalodon Shark Card for Xbox One instead of Series X. The in-game money never appeared—it was an incompatible product I literally could not use. I requested a refund (or an exchange with the right product) within minutes of the purchase, before I could possibly have consumed anything.

Microsoft's response: automatic denial, then a blanket rejection citing "section 15 of Terms of Sale," with no human review of the actual issue. No appeal path. No exceptions for genuinely unusable content.

If I click on their terms of sale link, the page appears like this: "We are sorry, the page you requested cannot be found. The URL may be misspelled or the page you're looking for is no longer available."

In 2026, this is indefensible. A product that cannot function on the customer's hardware, purchased by mistake and refunded within minutes, should be refundable. Instead, you're stuck with a ~€75 digital ghost.

Ironically, the Xbox support agent (Dylan) immediately recognized the error and advised me to appeal. But the refund team ignored it entirely, responding with a blanket policy rejection.

⚠️ ADVICE for the future buyers: If you're buying shark cards on Xbox, triple-check the platform—Microsoft will not help you if you get it wrong, even immediately.

Banned my account on MS teams because a scammer asked me to send a photo of my chest. You see less on the beach! Never paying Microsoft anything ever again.

A recent Microsoft update, Copilot began malfunctioning severely on my system. The AI entered continuous text loops, failed to execute fundamental commands like "copy," and completely disrupted my professional workflow. Far more alarmingly, the system repeatedly generated unsolicited crisis intervention prompts, urging me to contact suicide hotlines and crisis clinics. There were absolutely no contextual, emotional, or linguistic cues in my prompts to justify this. As a mental health professional with 30 years of clinical experience, I view this unprovoked injection of crisis messaging as highly inappropriate, clinically unsafe, and deeply distressing. It represents a major algorithmic safety failure. To make matters worse, Microsoft’s consumer support channels forced me down an irrelevant diagnostic path based on incorrect assumptions—including falsely claiming I had software installed (which Discord customer support later disproved in writing) and lying about attempting to reach me by phone. This update corrupted my system settings and wasted hours of my time. Microsoft must ensure their updates are stable and that their AI behavioral safeguards function accurately. This is a severe breach of reliability, safety, and professional trust. Immediate corrective action is required.

Do Microsoft actually go out of their way to ensure you dont log into your account……unbelievable….decided I needed an alternative to my BT internet account ….opened an Outlook email account….wow …what a mistake that was

I paid for an Xbox console on 01/24/25 with an extended 3-Year warranty that I never was able to receive. The 1st Xbox arrived DOA and it took over a year for Microsoft to deliver a new replacement that was just received on 06/04/26. The problem is that they never provided the $49.00 3-Year extended warranty that I paid for and they also refused to return my $49.00. I created a BBB.org case #24535787 but, the BBB.org representative that handled my case sided with Microsoft and ignored the fact that $49.00 was stolen from me. Microsoft took my $49.00 but never provided the 3-Year extended warranty and they never gave my money ($49.00) back.

Microsoft. I'm not interested in any of your products. I just want to log into my email. However, you make signing in more difficult than the entrance exam for Mensa. Any danger of you sending the code to my mobile phone. That would be a start but it seems that simple task has fallen into the Microsoft too difficult to do basket. Absolute joke.

Microslop is the worst company of all time

I lock my laptop once and they just randomly want me to reset my ducking PIN. I try to cancel it but they force me to. I don't have Wi-Fi so I have to wait half an hour to get home so that I can just work on a ducking document. As soon as I'm home, I have to send a verification email to my phone, enter it, AND THEN THEY ASK IF I'M SURE. I PRESS "CANCEL" BECAUSE I DON'T WANT TO CHANGE MY DUCKING PIN AND THEY JUST LET ME THROUGH. FOR WHAT MICROSLOP????? FOR WHAT?????

Windows is a system that is not secure to use.

In my experience, I had problems with that system because it was attacked by hackers, and it was malfunctioning because of it, so it is not secure to use.

If you want to have a much more secure system, use Linux or MacOS.

Windows is only good for gaming, in my opinion.

Thanks.

Horrible customer service. I had to call three times just to calculate my account.