Paypal Reviews 39,512

PayPal seems to be working with a scam company. When you trial a subscription and then cancel it from your subscriptions. PayPal carries it forward and charges you the full price the next month without notifying you. They carry it in a part of the app it is found in the menu under subscriptions or automatic payments which you do not add but PayPal adds., this is the info I found on one of these companies which PapPal is helping to commit fraud. Check your subscriptions frequently because you don’t add them PayPal adds them
The name of the CEO of Convert2.info is intentionally hidden. The website is owned and operated by a shell entity named Silandco, which lists a commercial mail drop address at Condotti 8913, Las Vegas, NV 89117.[1]
This site is a known subscription trap operating behind total anonymity. There is no legitimate executive board, no public CEO profile, and no real corporate transparency. [1, 2]
Why You Cannot Find the CEO
Anonymity: The website operators use privacy proxy networks to mask their legal names, personal identities, and server locations from public domain registries.
Fake Personas: Customer support responses from the site use generic, single-name signatures like "Tom" to avoid revealing the real creators. [1]
Deceptive Practices: The business model relies on attracting users with a "free" or low-cost $0.50 trial, then automatically charging recurring monthly fees of $30 to $50 without explicit consent. [1]
Because this is a hidden operation, trying to contact a corporate executive or the website support will not resolve your issues. Your only effective option is to stop the charges through your financial institution.

Love this company, the best out there.

I paid with PAYPAL a washing machine. The company, MediaMarkt, was to deliver the machine the 18th of June. Did not deliver. Then they should deliver the 23rd of June and did not deliver. I opened a case with PAYPAL which i have used for 13 years, and suddenly they close my case. So tomorrow i hsve to denounce case to police and of course stop using PayPal completely.

If you do not receive your product and you send them emails that you have reached out to a seller with no reply they should immediately process a refund not make you wait for them to investigate. I will no longer use PayPal to pay for things they do not see to want to help you when they say they will

I paid for a Groupon break with PayPal thinking my money was safe and guaranteed. Silly me. Groupon was a nightmare, a seperate issue. We cancelled and it showed as refunded, but the money never came. They refused to refund. I appealed to PayPal, their website is a nightmare and cuts you off as you are typing. They strangely found in Groupons favour. 6 times I had to ring (1hour) and wait to get through to a specialist advisor. Each time they assured me my case was genuine and they would get my money back. Within a week,each time they decided in Groupons favour. They ignored my information that what Groupon was saying wasn't right and we could prove it. Although I spoke to them 7 times over the month, they closed the case because it was over 30 days old and refused to re-open it. We got our refund from Groupon through the small claims court, which showed our case was genuine. I've closed my Paypal account and would never trust them again. Appalling service to a loyal customer of 20years.

Paypal does not honour its own policy to protect the customer against fraudaulant companies. I bought a coat from what was advertised as a French company and it arrived from China. It was a tiny coat not made for european sizes.

It took me a long time to get a response from this company re a refund and after several weeks finally got a return address only for it to get stuck at customs and then ultimately returned to me 5 months later. No refund or acknowledgement was ever given by the company. Paypal ruled in favour of the company as it said they sad they would provide me with a refund upon receipt of the returned item. I followed all the instructions Paypal provided to return it to the verified address in China, but instead they closed my appeal saying I did not follow the correct procedures.
It was a most unpleasant experience and will never trust Paypal to honour their own policy, so will avoid using them for any future purchases.

Very disappointed with them and their lack of accountability or customer protection.

Disgusting and disgraceful experience will get rid of my account asap

Very poor customer service. Still waiting for someone to contact me in order to be able to subscribe to the payment device. I had them on the phone 10 days ago and they said they would contact me within 48h.

I'm definitely thinking to abandon PayPal because they act in a very problematic way: my access is currently blocked because of a security issue they had this days: I did not receive SMS confirmation messages (secure login) so after multiple attempts, now my account is blocked for 10 days ! Which means I cannot use MY MONEY because of their UNSTABLE and BUGGY system. I called them by phone several times (good luck to find their phone number, luckily AI helps) and their answers are inconsistent. How can you trust such a fragile environment as PayPal?

PayPal are siding with a scammer who took my money when ordering but didn't ship the item. I don't think they ever had the items in stock as they kept on moving the estimated shipping dates. Have provided lots of evidence of me chasing the company and them providing new estimates and PayPal don't care as it was over 180 days by the time I cancelled my order. Don't care at all that a company took money without having the goods in stock. Now I'm out of pocket and don't have the goods. I can't even get a credit note as they popsforSale.co.uk longer seem to be in business. Consumer protection I don't think so! It's shameful that paypal protect scammers and customers end up without the goods they paid for. Also looking at reviews there are plenty of other people who are in the same position with paypal refusing to help

We operated a fully disclosed UK limited company account, selling online trading-education courses to customers in Europe and Canada. Our business was described accurately during KYB onboarding, and the way we actually take payments never changed — PayPal only ever processed checkout for our courses, exactly as declared.
Despite this, we received a single automated email stating the account had been "permanently deactivated" due to a supposed "change in business model." There was no such change. We added a store to our website, but PayPal was never connected to it and continued processing only the course payments it always had.
What I found most unprofessional was the complete absence of due process:

No prior notice or warning
No request for documentation or clarification
No specific reason — just a generic template citing "local laws, our policies or the policies of our partners"
No opportunity to respond before the closure
Funds can be held for up to 120 days

For a regulated financial institution, refusing to ask a single compliance question before permanently cutting off a legitimate business is hard to defend. One request for information would have resolved any concern in minutes. Instead they chose the most disruptive action available, with no dialogue and no warning.
If you run a real business that depends on predictable payment processing, treat PayPal as a single point of failure that can be removed overnight with no explanation. Keep a backup processor in place. We are escalating through their complaints process and to the Financial Ombudsman Service.

Payments are kept on hold and a stupid reason of compliance team needs to investigate payment and hence why payment is pending is given. Absolutely ridiculous! It is our money and PayPal has no authority to hold payments! You guys need fix up!!!

Do not go with this company if you're looking for somebody to have your back. When it comes to your money, could they well not have your back at all regardless? How much ebony needs to give them, or whatever they're always gonna go side with the seller and screw you all your money. This had happened several times this time.I had it

You can improve by lowering the minimum withdrawal or transfer to your bank account!!! Used to be $10, now it's $15... can't even get at my money if I only need $10. Ridiculous !!!

EVERYTIME I TRY TO PURCHASE ANYTHING ON EBAY..PAYPAL IS REFUSING TO ALLOW ME!!!!!! 25 YEARS ON PAYPAL...TOTALLY UNFAIR!!!! THIS IDIOCY STARTED 6 WEEKS AGO..MAKE IT EASY ON A SERIOUSLY ILL GAL..YOU ARE VERY MEAN AND CRUEL!!!!!!! I HAVE AN EXCELLENT RECORD I AM NOT A CRIMINAL...STOP TREATING JUDITH SENNING LIKE A CRIMINAL!

I bought 3 five gallon buckets of floor sealer online and used PayPal to pay. Instead of 5 gal buckets, I received 3 quarts. I filed a dispute and was told I would get a full refund if I sent the quarts back to China. One problem. I paid $125 for the product, but it was going to cost me $130 to send back ! A total scam, but PayPal didn't give a shit ! I called them 2 times, talked with people who could barely speak English and was not helped in any way. PayPal doesn't do what they say they will do !! WOW ! Customer service is complete BS.Not a good way to run a company and they could care less about protecting Americans from the China scammers.

I want to warn others about my recent experience with PayPal. I was charged €311.75 for a yearly subscription I never agreed to. There was no opt‑in, no checkbox, no confirmation screen, and no renewal notice. PayPal refused to look at the legal side of the case and only checked whether the payment came from my device, not whether I gave consent.

This is not in line with EU consumer law or PSD2 requirements. After this experience, I closed my PayPal account and will not use it again.

If you rely on PayPal for protection, be careful their dispute system does not protect consumers in unauthorized subscription cases.

Their dispute system is also fully automated. When I talked to the agent she was convincing me I pushed the button. I went through the flow one more time and there was no button. Pay pal knows very well what they are doing.

Their executive office send me to their general terms and conditions and to the Luxemburg office, the problem-no contact details.

I became the client in 2011 and I used pay pal for many years after Domestica payment I deleted the account. I am scared that any unauthorized transaction will be debited from my account and pay pal will find every possible excuse not to refund.

Truly terrible company,they deserve to go out of business.
I was scammed through PayPal and they have been no help whatsoever.

Terrible service. Funds sent and not received, nor refunded. DO NOT TRUST paypal.