Jen Mitchell

Really easy to collect my parcel, thank you ☺️

I find 123 Sheets relatively easy to use and to send Vat returns to HMRC , thank you

On 7.2.26 £121.99 was deducted from my credit card.
Obviously I thought this was a mistake, so I rang RAC only to be told they had sent me a Breakdown renewal notice on 19.1.26, I DID NOT RECEIVE THIS.
I asked that the same email be forwarded to me so I could see it, I DID NOT RECEIVE THIS EMAIL EITHER
I have sent further emails with only generic replies,or even worse this one below...from which I have No REPLY still

I sent a complaint form on 19.2.26, saying I had not received their renewal email.

See their confirmation of receipt email below

RAC Customer Care (Ref: CC58377588)
Inbox

Inbox

RAC Limited
To: jen
·
Fri 13 Feb at 16:40
Message Body
RAC Logo
Membership reference: 200110007819242

Case reference: CC58377588

Vehicle registration: Y931SHN

Dear Mrs Mitchell

Thanks for raising your concerns.

We're sorry you've had to complain and our sincere apologies that something has gone wrong.

We will now look into your complaint and as stated in the Financial Conduct Authority (FCA) guidelines, we aim to resolve things within 8 calendar weeks from the date we received your complaint. In most instances it will take significantly less time.

Rest assured, we have your complaint logged and our complaints procedure is outlined below. If we require any further information, we will let you know, otherwise we will be back in touch once we have completed our investigation.

Please don't send your complaint to other areas within RAC as this won't lead to a faster or different response - in fact it may delay us getting back to you.

Kind regards,

RAC Customer Care

E: membershipcustomercare

If you need to write to us, please use this address:

Customer Care, RAC House, Great Park Road, Bradley Stoke, Bristol BS32 4QN.

NOTE: Please do not edit the subject line when replying to this email.
How we answer complaints
We'll do everything we can to answer your complaint quickly. We aim to resolve complaints no later than 8 weeks after receiving them. If, for some reason, we aren't able to do this, we'll let you know.

What if we need more time?
Some complaints take longer to look into than others. If after eight weeks we haven't agreed a solution, we'll write to explain why. We'll also say how much longer we think we'll need.
And we'll include a leaflet about the Financial Ombudsman Service, as after eight weeks you're entitled to refer your case to them.

What if we don't agree?
When we've completed our investigation, we'll let you know what our decision is. In this call, letter or email, we'll include the details of what to do if you're still unhappy.

Depending on the nature of your complaint, you may be entitled to ask the Financial Ombudsman Service to review your case. If this option applies to you, we'll let you know in our decision letter.
If you want the Financial Ombudsman Service to review your case, you'll need to do that within six months of receiving our decision letter.

The Financial Ombudsman Service
You can get more information from the Financial Ombudsman Service at any time.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
financial-ombudsman.org.uk



RAC is the trading name for the principal subsidiaries of The RAC Group in the United Kingdom.
The principal subsidiaries are:

RAC Motoring Services.
Registered Office RAC House, Brockhurst Crescent, Walsall WS5 4AW
Registered in England & Wales Number 01424399
Authorised and regulated by the Financial Conduct Authority.

RAC Insurance Limited.
Registered Office RAC House, Brockhurst Crescent, Walsall WS5 4AW
Registered in England & Wales Number 02355834
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority.

RAC Financial Services Limited.
Registered Office RAC House, Brockhurst Crescent, Walsall WS5 4AW
Registered in England & Wales Number 05171817
Authorised and regulated by the Financial Conduct Authority.

RAC Group Limited.
Registered Office RAC House, Brockhurst Crescent, Walsall WS5 4AW
Registered in England & Wales Number 00229121

RACMS (Ireland) Limited.
Registered Office 5th Floor, 40 Mespil Road, Dublin, D04 C2N4
Registered in Ireland Number 168335

Very polite and helpful young man, thank you