123sheets.com Reviews 1,979

ive used 123 sheets for years...its simple and does the job.

I had been a customer of 123sheets since 2019 and renewed my VAT licence annually without any issues. This year, while attempting to renew, I accidentally selected and purchased a different product due to additional options appearing during the renewal process.

I realised the mistake immediately and contacted support within approximately 7 minutes of the purchase. The initial responses were quick however, once my refund request had been rejected, my subsequent emails asking for reconsideration went unanswered for three days despite several follow-ups, and the support telephone number always went through to a recorded message.

123sheets initial response confirmed that I had bought the wrong product, but refused a refund. I had not downloaded, accessed or used the software, and even suggested that the payment could be applied to the VAT licence I had intended to renew. This was not accepted.

What disappointed me most was the lack of flexibility and customer service shown to a long-standing customer who reported an obvious mistake almost immediately.

In my view, the true value of a company is not judged when everything goes smoothly, but when a customer genuinely needs help. Equally, the real value of reviews is not the routine transactions that go without issue, but how a company responds when a problem arises. Unfortunately, this experience left me feeling that customer service was secondary to enforcing a strict policy, regardless of the circumstances.

As a result, I decided not to renew with 123sheets and moved to My Tax Digital instead. I found it easy to set up, straightforward to use, and it met my VAT filing requirements completely free of charge

Update (11 June 2026): The company has responded below. For clarification:

I reiterate that the product was not purchased knowingly. I was attempting to renew my VAT licence, which I have renewed annually since 2019, and I realised the mistake almost immediately when my VAT licence had not been renewed.

I contacted support within approximately 7 minutes of the purchase, before any download or use of the software, and I also suggested that the payment could be applied towards the VAT licence I had intended to purchase.

You have stated that you believe the purchase was made knowingly. I strongly disagree with this conclusion. It is not supported by the timeline of events, particularly the immediate contact made within minutes of purchase and before any use of the product.

You also state that the additional charge should have been noticed. However, the product I inadvertently purchased cost £40 plus VAT, which is consistent with my recollection of previous annual renewal costs. As such, the transaction did not clearly indicate that a different product had been selected.

While I accept you are entitled to rely on your policy, I do not accept your interpretation of intent. I believe the facts speak for themselves, and I am disappointed that no flexibility has been shown in the circumstances of an immediate and clearly accidental purchase.

Easy to use. Quick to learn.

So Easy to use. Just sent in 3 overdure returns for a friend who had let things get out of hand. Very good value as well

It's basic, but it's no faff, and that's exactly what I needed.

I have been using 123 Sheets for several years in fact just submitted my 28th VAT return and the system works very well and is reasonably priced for a small business.

So simple to use, have been subscribing for Years, can't beat it.

Very easy to use and have never experienced any problems with the service

simple to use and upload MTD spreadsheet.

Had to find a simple and more cost effective way to do my VAT. 123sheets is the easiest and cheapest way. Great customer support too. Government forced this onto small business owners and added extortionate expenses from other providers made it a nightmare. 123sheets was definately the answer for me for the last 6 years.

very easy and good to use for simple vat return

Works well with our new account software and is simple and user friendly. So far so good!

I am a small coffee shop owner and have found
123 sheets absolutely fantastic. The software is so simple to use and would recommend to anyone.
I used to manually enter figure on the spreadsheets then complete a VAT Return…….. this software does this for you.

The software is easy to use and takes only a short time to make a return.

I find 123 Sheets relatively easy to use and to send Vat returns to HMRC , thank you