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Lebara Mobile (UK) Reviews 78,164

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TrustScore 5 out of 5

4.8

Mobile network operator
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Review summary

Created with AI, based on recent reviews

Evaluating 22,671 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, often highlighting specific individuals for their excellent service. The customer service is frequently described as excellent, with many people appreciating the efficient and understanding approach to resolving issues. Reviewers are particularly impressed with the quick response times and the overall quality of the service provided. However, some customers also noted difficulties with contacting the company, experiencing issues such as unreturned calls, prolonged waits for resolution, and inconsistent information from different agents. A few other people also felt that communication was poor, leading to frustration and unresolved problems over extended periods.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and efficiency in... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting issues when trying to resolve problems.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received wonderful service from Harshal J. I ran out of data, call to ask about renewal of service. He quickly solved my problems. So efficient and happy. Will definitely share our experience of Lebar... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service from Shubham K. at Lebara today. I was stranded having run out of data, but he was super reassuring and helpful - got me an emergency top-up sorted out in no time. So polit... See more

Company replied

Rated 5 out of 5 stars

I'm a new Lebara customer. My first experience with customer service was excellent. Special mention to Jay Bhavsar, who provided comprehensive answers to my questions and helped me activate my SIM car... See more

Company replied

Rated 5 out of 5 stars

Faizan Tamboli was patient and spoke in a kind tone. He carefully and politely explained everything to me even when I didn't fully understand! He didn't get frustrated and helped me resolve my issue.... See more

Company replied

Company details

  1. Mobile network operator
  2. Telecommunications service provider

Written by the company

Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.

Contact info

4.8

Excellent

TrustScore 5 out of 5

78k reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

“Chinmaya”

“Chinmaya”

Thank you so much for providing excellent customer service and support.
And thank you lebara for providing excellent service and thank you for having people like Chinmaya in your customer service.❤️❤️❤️❤️

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful service!

Samruddhi S was very helpful in helping me transfer my eSIM to a new phone. The customer service was quick and attentive.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

I would give zero if available

I would give zero if available as this provider other than being very cheap are PANTS!!!
I did an assessment to see if the signal would be okay and everything seemed ok, except its not. I spoke at length to customer service as unable to send or receive calls and had to reset my phone to accept 4G instead of 5. Since then every week on every other call I make (if it lets me make a call as I ususally get rejected as 'off line'). I have spent more time speaking to customer service who don't actually answer your queries than people I wanted to speak to.
Ive Googled it and done all the suggested things but still such an awful service or no service at all!!! Most the time if i can get through people cannot hear me at the other end so no, I would not recommend them unless you are a masochist

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive and professional

24 June 2026
Unprompted review
Lebara Mobile (UK) logo

Reply from Lebara Mobile (UK)

Hello Stephenson,

Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!

Best Regards,
John-Paul Patten
Business Operations Director

Rated 5 out of 5 stars

Chatted with Manish

Chatted with Manish, very helpful, very patient and resolved all my queries.

24 June 2026
Unprompted review
Lebara Mobile (UK) logo

Reply from Lebara Mobile (UK)

Hello Geoff,

Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!

Best Regards,
John-Paul Patten
Business Operations Director

Rated 5 out of 5 stars

Manish did a great job assisting me

24 June 2026
Unprompted review
Lebara Mobile (UK) logo

Reply from Lebara Mobile (UK)

Hello Bath,

Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!

Best Regards,
John-Paul Patten
Business Operations Director

Rated 5 out of 5 stars

Very helpful person nothing was a…

Very helpful person nothing was a problem and hopefully my new sim car will be with me soon

24 June 2026
Unprompted review
Lebara Mobile (UK) logo

Reply from Lebara Mobile (UK)

Hello Andrew,

Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!

Best Regards,
John-Paul Patten
Business Operations Director

Rated 5 out of 5 stars

Pratham Gawali was extremely helpful


Pratham Gawali was extremely helpful, courteous and patient.
He resolved my issue with somehow having 2 active plans, and has raised a refund.

24 June 2026
Unprompted review
Lebara Mobile (UK) logo

Reply from Lebara Mobile (UK)

Hello Hilary,

Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!

Best Regards,
John-Paul Patten
Business Operations Director

Rated 5 out of 5 stars

Antra was super helpful and understood…

Antra was super helpful and understood my needs , Thankyou

24 June 2026
Unprompted review
Lebara Mobile (UK) logo

Reply from Lebara Mobile (UK)

Hello Kelechi,

Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!

Best Regards,
John-Paul Patten
Business Operations Director

Rated 5 out of 5 stars

Tanzeem shaikh was explained the…

Tanzeem shaikh explained the information clearly and I like the way

24 June 2026
Unprompted review
Lebara Mobile (UK) logo

Reply from Lebara Mobile (UK)

Hello Vaishnavi,

Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!

Best Regards,
John-Paul Patten
Business Operations Director

Rated 5 out of 5 stars

Great and very friendly service from…

Great and very friendly service from Rijo Roymon! Thank you very much for your support and help!

24 June 2026
Unprompted review
Lebara Mobile (UK) logo

Reply from Lebara Mobile (UK)

Hello,

Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!

Best Regards,
John-Paul Patten
Business Operations Director

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