Fresh Start UK Reviews 

1,654
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and compassionate approach, making stressful situations much easier to manage. Many people highlight the excellent service, noting that the team takes the time to understand individual financial situations and provides clear, honest advice. The customer service is frequently described as exceptional, with reviewers appreciating the empathetic listening and efficient handling of queries. The user experience is often highlighted as easy and straightforward, with many feeling a significant reduction in stress and worry due to the company's support. However, some people were dissatisfied with communication, mentioning instances where documents were lost or information was not effectively shared between departments. A few other people also felt that the company did not deliver on promised outcomes, leading to worse financial situations for them.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process simple, easy, and... See more

Payment

Customers consistently note positive experiences with payment, highlighting the establishment of manageable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex assisted throughout to the end of my journey. Kept in touch with me frequent calls and kept me up to date when looked to settle. He was very supportive of circumstances and always very profession... See more

Rated 5 out of 5 stars

The reason why this compan provides an excellent srevice is because of its people. It looks like that all the advisors are amazing, efficient and really nice people to deal with. There are many names... See more

Company replied

Rated 5 out of 5 stars

For me personally it was important to fill in my annual review on paper !!....not computer savvy....dont even own a PC ...my debt was horrendous because of bad decisions earlier in my life....anyway... See more

Company replied

Rated 5 out of 5 stars

I have used FSUK for a number of years and I have always received a great service and can recommend them to anyone who might need help and advise. My financial circumstances just recently changed and... See more

Company replied


Company details

  1. #10 of 17 best companies in Debt relief service
  2. #4 of 7 best companies in Credit Counselling Service
  3. #13 of 47 best companies in Financial advisor

Written by the company

Fresh Start UK has provided expert debt advice to over 12,000 customers since 2009. We specialise in helping customers manage their debts and becoming debt-free. We are authorised and regulated by the Financial Conduct Authority and offer a range of solutions to deal with unsecured debts. We offer a friendly, fast and non-judgemental service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(1,654)

288 reviews in the last 12 months

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Rated 5 out of 5 stars

Non judgemental staff

Non judgemental staff, a debt management plan that takes the stress off of you, whilst managing realistic payments.
They do all the ground work for you when negotiating payments that you can manage regularly.
Regular reviews and advice , yes you have to pay a monthly fee but if you are in a bit of a pickle and feeling overwhelmed it is worth every penny.

10 July 2026
Rated 5 out of 5 stars

Excellent service

Very easy to talk to a person who is helpful and friendly. Offer good advice and make debt management simple and easy to understand.

Would definitely recommend this company

10 July 2026
Rated 5 out of 5 stars

Alex assisted throughout to the end of…

Alex assisted throughout to the end of my journey. Kept in touch with me frequent calls and kept me up to date when looked to settle. He was very supportive of circumstances and always very professional with his communications. Thank you!

8 July 2026
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding Support – Especially Tom!

I cannot thank Fresh Start UK enough for the outstanding support they have given me during one of the most challenging times of my life.

I was facing a financial crisis with debts totalling £10,386, and I felt completely overwhelmed. From the very beginning, the team made me feel comfortable, listened without judgement, and explained everything clearly.

I would especially like to thank Tom, who went above and beyond to support me throughout the entire process. He was patient, understanding, professional, and always took the time to answer my questions and reassure me. His kindness and genuine care made a difficult situation so much easier to deal with.

Thanks to Fresh Start UK, I now have a debt management plan in place where I’ll pay just £253 per month over the next 4 years and 5 months, with the option to pay it off sooner if my circumstances improve. Knowing I have an affordable plan in place has taken a huge weight off my shoulders and given me real hope for the future.

If you’re struggling with debt and don’t know where to turn, I wholeheartedly recommend Fresh Start UK. They have changed my outlook completely, and I am so grateful—especially to Tom—for helping me regain control of my finances.

Thank you again for your exceptional support.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Such a friendly service

Such a friendly, personal empathetic service. I have been very stressed following a dramatic change in circumstances but these guys have helped and put my mind at rest. I can't thank them enough

22 June 2026
Unprompted review

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