Sharon Griffiths

Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.

If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.

If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.

You can also reach us through our social channels:

Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk

Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Thank you Sharon for the 5-star review! We're delighted you enjoyed our service.

Thank you for your lovely feedback and for being with Fresh Start over the years, Sharon.

We’re pleased to hear that our support has helped make life feel a little less worrisome. That’s exactly what we aim for, to give you peace of mind and ongoing support whenever you need it.

If you ever need anything, we’re always here to help.

Wishing you all the best!