Just completed an 18 day Southern Africa tour Jnb to Jnb picking up the Okavango and Victoria Falls. It was my bucket list trip and it was amazing. The locations, the experiences and the team made i... See more
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Review summary
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Reviews shaping this summary
A travel agent that does what it says and provides a great service without hassle and with due speed and personal service. I have used Tour Hub previously and its my first port of call in looking for... See more
Really helpful customer service. Very patient with my multiple queries on booking an Intrepid tour and sorting flights and transfers too. Really pleased with the final price and very grateful for this... See more
Company replied
I love tourhub's range of tours and the efficient yet fun way they manage to include so much in the experience. It's an easy, stress free way to travel, and the tour guides, drivers and fellow travele... See more
Company details
About tourhub
Written by the company
We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Contact info
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
- hello@tourhub.co
- tourhub.co
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Takes too long to reply
Takes too long to reply. Reply vanished before I can answer and didn’t satisfy my question and still hasn’t answer 2
13 April 2026
Pleased again
This is my 3rd booking using Tourhub. Very quick to respond to any inquiry. Very helpful tips shared by staff.
19 June 2026
Talking to many different people.
17 June 2026
Excellent customer service
Excellent customer service! Always return messages promptly! No matter the question, the response is clear and thorough! Just an excellent staff!
29 June 2026
Romantic France
Romantic France. Eva is the best tour guide I have ever had. She goes out of her way to please people. She is always helping. Enrique is good too. The bus driver I think is lazy because he said that the bathroom was broken so we couldn't use. All the other busses were available for emergencies and some charge one euro which is O.k. but it's not O.K to have a broken toilet. Everything else was great: the tour guides, the route, the hotels.
4 July 2026
Unprompted review
Great customer service
Staff are really helpful and replies are prompt. I have booked 3 tours so far with them and have had all the information I requested. My go to company for touring holidays. Booking is clear and simple, with payment schedule shown.
26 June 2026
Reponce time is great!
24 June 2026
questions are answered in my expect…
questions are answered in my expect time period. Payment is easy and multiple options offered.
24 June 2026
Book hotels now
They promptly returned emails. We were told it was too early to book hotels for 9-2027. However, our hotel for Munich is booked. Why not the others I’ve sent?
10 June 2026
Great customer service
24 June 2026
very helpful and provide information…
very helpful and provide information that was accurate and was able to solve my issue rapidly with grace and compassion.
9 June 2026
questions I had were answered in a…
Any questions I had were answered in a very timely manner. I was quite nervous about the booking as it will be the first time I have gone by myself on a tour. The booking process was easy.
23 June 2026
Quick response to queries
Whenever I have a question regarding my upcoming tours, the response is so quick and efficient. So impressed with this company
8 June 2026
It’s a great experience talking to…
It’s a great experience talking to service representatives,,, answer all queries that will arise. Keep up the good work!
8 June 2026
Easy to book Quick to answer Queries
Tourhub were very quick to respond to any questions we had. The responses were full of helpful information.
18 June 2026
Your staff is very hard working and…
Your staff is very hard working and caring, but managing details of touring in Italy from England doesnotwork. Far too much frustration for the client
19 June 2026
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