KN
Kreshnik Ndreu
United States
Reviews
Review of tourhub
Review of Super.com
few days after booking a hotel
few days after booking a hotel, I got a $14.99 charge in my card, without my authorization. No idea what this is about, no receipt to explain, no phone number to contact. I will never ever use it again.
12 December 2023
Unprompted review
Reply from Super.com
Hi Kreshnik,
Thank you for reaching out and flagging the charges you see on your card.
It is possible that you were charged for our Super+ membership that you may have signed up for in error. Please note we cannot sign you up automatically unless you opted for that option while booking your reservation.
The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.
We are glad to inform you that cancellation for your membership has already been processed.
Our dedicated team is available at +1-877-376-2710, Monday through Friday, from 8 AM to 7 PM, EST, or you can also reach out by email at paysupport@super.com.