Good Morning, Thank you for choosing Rugs Direct for your decorating needs. I would also like to thank you for your kind words. We take our customer service and our reputation very seriously. Our mission is to be the nation's most trusted and esteemed retailer for all type of area rugs. Our aim is to provide 100% customer satisfaction while providing the lowest prices possible on all of the products we represent. We are working very hard to bring quality products and services to our customers. Thank you so much for your positive feedback. We really appreciate your business and look forward to working with you in the future. We will pass along your comments and notate your order. Thanks again, Annette Pyles