You guys are amazing! I ordered a custom surfboard and I'm over the moon! The entire experience was flawless and the Pukas team, specially Pablo, was super helpful from the very first moment I reached... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything from the Pukas side worked perfectly. The board arrived in perfect condition after 5 weeks. I wanted to change the original order & Pablo from sales organized everything really quickly. The... See more
Company replied
The second board arrived perfectly as well. The customer service was outstanding, and every question i had was answered kindly and professionally. This was honestly the best buying experience I have... See more
Company replied
6 star customer experience It was my first experience ever with Pukas and they were amazing in every way. The customer support was top notch, they replied to me quickly and created huge empathy fro... See more
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Company details
Written by the company
Pukas Surf Shop is a family and Basque-based multi-brand store with curated selection of prime brands. Surf, accessories, clothing and much more. Biggest selection of stock boards and the only place in Europe that offers, in just one place, a custom board builder for five of the best and highest quality surfboard brands in Europe: Pukas, Channels Islands, Lost, Christenson, Son of Cobra and Pyzel. · Pukas Surf S.L. is a family driven company based in the Basque Country and has built a reputation for making quality high-performance surfboards and custom surfboards.
Contact info
Donostia / San Sebastián, Spain
- +34-943260581
- sales@pukassurfshop.com
- pukassurfshop.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick and friendly response and advice
Quick and friendly response and advice. Try them 👍
7 July 2026
Unprompted review
An excellent company
An excellent company. Exceptional products at the right price. Technical support is always available to resolve any issues. Very fast shipping. I will continue to buy more products.
7 July 2026
Unprompted review
Reply from Pukas Surf Shop
Thanks a lot Jan! Enjoy your order :)
Website ease of use from finding…
Website ease of use from finding products to check-out and then the customer support i received from Leo regarding delaying my order shipment till a certain date and his quick replies to my many queries.
25 June 2026
Reply from Pukas Surf Shop
Thank you so much for your review!
We're happy to hear that you found our website easy to use from browsing products through to checkout. We'll also be sure to pass along your kind words to Leo!
We truly appreciate your support and look forward to helping you find what you're looking for again.
Dream surfboard, incredible team & perfect experience!
You guys are amazing! I ordered a custom surfboard and I'm over the moon! The entire experience was flawless and the Pukas team, specially Pablo, was super helpful from the very first moment I reached out with questions about the specs. The whole process was incredibly transparent and the support, both online and in person, couldn't have been better. I drove all the way from Portugal to pick up my board and had a fantastic time in San Sebastián. Everyone at the HQ was super welcoming and nice when I arrived to collect it. Thanks again for all the dedication and love you put into your work!
15 June 2026
Reply from Pukas Surf Shop
Wow, thank you so much for such an incredible review! It means the a lot to us to hear that your whole experience, from designing your custom board to picking it up, exceeded your expectations. We'll be sure to pass your kind words on to Pablo and the rest of the team, they'll be stoked to hear them. It was a pleasure welcoming you to our HQ, and we're so glad your trip from Portugal and your time in San Sebastián made the experience even more special. Enjoy your new board, and we can't wait to see you again. Un abrazo!
The website is easy to navigate and the…
The website is easy to navigate and the delivery didn’t take any time. Even came with a cool surf picture
17 June 2026
Reply from Pukas Surf Shop
Thank you so much for your review! We're thrilled to hear you found the website easy to use and that your order arrived so quickly. We really appreciate your support and hope to see you again soon!
Reply from Pukas Surf Shop
Thank you for your kind words!
We're happy to hear everything went smoothly, from communication to delivery. We put a lot of care into every order, so it's great to know the packaging and service met your expectations.
Enjoy your new gear!
Pre-order Indio board
Ordered a Indio Racer in a pre-order during black friday. Took quite some time but I was aware of the lead time and any questions I had were promptly answered. The board was very well protected / packaged and wouldn't hesitate to use in future.
31 March 2026
Unprompted review
Reply from Pukas Surf Shop
We're glad to hear that your pre-order experience with the Indio Racer met your expectations. We appreciate your patience with the lead time and are happy that our team could keep you informed along the way. It's also great to know the board arrived well packaged.
Enjoy your new board, and we look forward to helping you again in the future!
Absolutely hassle free
Absolutely hassle free, smooth purchase. I bought a custom surfboard from Pukas. It was made as ordered and shipped to Portugal with no issues at all. Will use again.
10 June 2026
Reply from Pukas Surf Shop
Thank you very much for your review! We really hope you enjoy your custom a lot and are really thankful for your trust. Have a great day! Cheers from the team.
The second board arrived perfectly as…
The second board arrived perfectly as well. The customer service was outstanding, and every question i had was answered kindly and professionally.
This was honestly the best buying experience I have ever had with a surf shop. Thank you very much for everything – I will definitely be back and can highly recommend you.
Thanks again and all the best!
8 June 2026
Reply from Pukas Surf Shop
Thank you so much for your kind words! We're thrilled to hear that your second board arrived perfectly and that our team helped making the process smooth and enjoyable.
Knowing that this was your best surf shop buying experience means a lot to us. Thank you for your trust and recommendation, we truly appreciate it.
Enjoy your new boards, and we look forward to helping you again in the future!
Highly recommended
Everything from the Pukas side worked perfectly. The board arrived in perfect condition after 5 weeks. I wanted to change the original order & Pablo from sales organized everything really quickly. The downside was the delivery. Maybe it was just a hiccough but the transport company provided very little information.
9 June 2026
Reply from Pukas Surf Shop
Thank you for your feedback! We're very glad to hear that you're happy with your order and that your board arrived in perfect conditions. It's also great to know that Pablo was able to quickly assist with the changes to your order. We will let him know about your message.
We do apologize for the lack of communication from the transport company during delivery. While shipping updates are handled by the carrier, we understand how important clear information is when you're waiting for a new board. We appreciate you bringing this to our attention and will continue working with our logistics partners to improve the delivery experience.
Thank you again for choosing us, and we hope you enjoy your new board!
I bought a surfboard at Pukas
I bought a surfboard at Pukas, but live in Holland. Everything went well and the contact with the team was very smoothly !
15 June 2026
Unprompted review
Reply from Pukas Surf Shop
Thank you for your kind words! We're stoked to hear that everything went smoothly and that you were happy with our team's support. Enjoy your new surfboard in Holland, and we hope to see you again soon!
Board shipped super fast
Board shipped super fast for international. Super well packed, board has no sign of any blemishes.
8 June 2026
Reply from Pukas Surf Shop
Thank you for your feedback! We're stoked to hear your board arrived quickly and in perfect condition. We take a lot of care with our packaging to make sure every board reaches its new home safely, no matter where in the world it's headed. Enjoy your new board and thanks for choosing Pukas Surf Shop!
Reply from Pukas Surf Shop
Thank you! We're glad to hear that everything went smoothly and that your order arrived quickly and securely packaged. We really appreciate your feedback and hope to serve you again soon. Enjoy!
Amazing Service and Amazing Customer…
Amazing Service and Amazing Customer Support including the fantastic Surfboards. Love the product and from now I buy only at Pukas. Absolutely overwhelmed by quality and how customers are treated. Just top!
2 June 2026
Reply from Pukas Surf Shop
Thank you so much for your incredible review! 🌟 We're truly honored by your kind words. Knowing that you love both your surfboard and the service you received means the world to us. Our team works hard to provide the best possible experience, and it's fantastic to hear that it made such a positive impression. Thank you for your trust and support, we're thrilled to be your go-to surf shop from now on! Enjoy your new board.
Excellent service
Excellent service . Postage was a little high but as I couldn’t get what I wanted in UK then I had to pay
1 June 2026
Reply from Pukas Surf Shop
Thank you for your review! We're happy that you were able to find exactly what you were looking for and that you were happy with our service. We understand that international shipping costs can be higher, and we truly appreciate your trust in choosing us. We hope you enjoy your purchase and look forward to serving you again in the future!
Great service
Great service, loved the online consultation and buying advice after the call.
easy order, fast and flawless delivery.
I can highly recommend!
28 May 2026
Reply from Pukas Surf Shop
Thank you for your kind words! We're stoked to hear that you enjoyed the online experience and found our advice helpful. It's great to know that the ordering process was easy and that your delivery arrived quickly and smoothly. We truly appreciate your recommendation and look forward to helping you again in the future. Enjoy your new gear!
Reply from Pukas Surf Shop
Thanks a lot for your review Kyle! We're glad everything went smooth and fast. Thanks for choosing us. Enjoy your order :)
Amazing service
Amazing service, shoes made their way from Dpain to Ndw Zealand in 5 days. Very impressed
14 May 2026
Reply from Pukas Surf Shop
Thank you so much for your kind words! We're thrilled to hear that your order arrived in New Zealand in just 5 days! We hope you enjoy them! Thanks for choosing us!
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