6 star customer experience
6 star customer experience
It was my first experience ever with Pukas and they were amazing in every way. The customer support was top notch, they replied to me quickly and created huge empathy from the beginning, when they forgot to send me a wax, they sent 2 instead and even gave me a customized card which really touch me. These are the simple things that create brand loyalty, you've gained a loyal client from Portugal. Much love!
Reply from Pukas Surf Shop
Wow, thank you so much for your words and for sharing your first experience with us! 💛
We’re truly happy to hear that you felt taken care of and connected from the start. Sometimes small mistakes can lead to meaningful moments, and we're glad the little extras brought a smile.
Your kind message means the world to our team.
Much love back from the Pukas Surf Shop crew.