Returned a sealed, unopened product and helped them recover items they accidentally shipped me. Got hit with $720 in undisclosed fees on the refund, including a 3.5% credit card surcharge that's illeg... See more
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See what reviewers are saying
Great experience from start to finish. The staff was helpful, answered all my questions, and made sure I got the correct parts. Fast service and excellent customer care.
The hood strut works very well and is properly balanced to raise the hood from the half-way point up without assistance. The radiator overflow hose may interfere slightly with the strut when the hood... See more
Exo Performance take care of my 3 German cars for many years ago. Definitely the place for all you need in automotive! scheduled maintenance, advises or performance tuning. The team is incredible ! S... See more
Company details
- #1 of 1 best companies in Auto Repair Shop
- #2 of 4 best companies in Auto Parts Store
- #2 of 6 best companies in Car Accessories Store
- #1 of 2 best companies in Racing Car Parts Store
- #1 of 1 best companies in Tuning Automobile
Written by the company
Exo Performance – Your Source for European Performance & Tuning Parts. We specialize in performance, OEM, aftermarket, and tuning parts for Audi, BMW, MINI, Porsche, Mercedes-Benz, and Volkswagen, as well as exotic cars. We carry top brands like ECS Tuning, H&R, Integrated Engineering, CTS Turbo, 034Motorsport, Eibach, KW Suspension, AWE, APR and more—ensuring quality and performance for every build. Whether you're upgrading for power, handling, or aesthetics, we have the right parts to take your car to the next level.
Contact info
189 Rue Notre-Dame, J6A2R3, Repentigny, Canada
- 450-582-0095
- info@exoperformance.com
- exoperformance.ca
4.5
Excellent
244 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great products and was kept up to date…
Great products and was kept up to date on delivery. Took a long time though.
May 19, 2026
Perfect for advance or beginner they have time and passion for everyone
They give good advice
May 22, 2026
Already completed a full review
Already completed a full review. Excellent, courteous, professional, knowledgeable and very helpful on expediting as well as obtaining difficult parts I couldn't find elsewhere!
May 28, 2026
Excellent service and great experience purchasing parts for my vehicle. The staff was knowledgeable, helpful, and made sure I got exactly what I needed. The parts fit perfectly and arrived quickly.
Great experience from start to finish. The staff was helpful, answered all my questions, and made sure I got the correct parts. Fast service and excellent customer care.
May 26, 2026
I was having trouble finding parts that…
I was having trouble finding parts that were available for shipping for my BMW M Roadster and needed additional parts as the vehicle was in the shop getting maintenance and needed additional parts. I searched parts suppliers in Canada and Exo Performance came up. I emailed and called them by phone and spoke to Sebastian, the owner. I explained my situation and he was very helpful at sourcing parts quickly and expediting their delivery across the country. I got the parts in 2 business days and prices were very good.
What I appreciated most was the time and effort Seb made to source the parts asap. He was very helpful and knew a lot about my car, which few do, and suggested I also replace the chain guide in the vanos unit while it was being serviced. It isn't often that you feel like a parts supplier really cares about you and your vehicle.
I just purchased another BMW and will definitely use Exo Performance as my parts supplier. My mechanic wasn't aware of them and he is always looking for reliable parts suppliers. If you need parts, advice, suggestions and appreciate good, friendly professional courteous customer service, I highly recommend you give Exo Performance a call. Whether your a repair shop or a shopper for maintenance or performance parts, don't hesitate to trust Seb at Exo Performance. Give them a call. I'm sure you will find them very knowledgeable and quick to get the parts others may not be able to source.
Roger
May 27, 2026
Unprompted review
Return scam
Returned a sealed, unopened product and helped them recover items they accidentally shipped me. Got hit with $720 in undisclosed fees on the refund, including a 3.5% credit card surcharge that's illegal to charge consumers in Quebec under the Consumer Protection Act. None of these fees appear in their published returns policy. Read it carefully before buying.
May 13, 2026
Unprompted review
Reply from Exo Performance
Hi Damian,
Thank you for your feedback.
We understand your frustration with the refund amount and would like to provide some additional context. The product purchased was a warehouse-transfer / special-order item, which is generally non-returnable and non-cancellable once supplier processing has begun. Despite this, we agreed to accept the return as a courtesy exception.
The refund deductions were applied in accordance with our published Returns & Cancellation Policy and reflected non-recoverable supplier restocking, shipping/logistics, customs/brokerage, and payment processing costs associated with this special-order transaction. Contrary to the statement in your review, these categories of fees are specifically disclosed in our published policy.
The additional items that were mistakenly included in your shipment were unrelated to these deductions, and we covered the return shipping costs required to recover those items.
We also offered alternative resolutions, including store credit and the option to have the product returned to you at no additional cost if you preferred to resell it privately. These options were made available in an effort to help maximize your recovery and remain available for discussion.
We appreciate your business and remain willing to work toward a reasonable resolution.
– Exo Performance
Reply from Exo Performance
Thank you for taking the time to leave us a review!
We're glad to hear that our communication, responsiveness, and support helped make your experience a positive one. We appreciate your business and look forward to helping you again in the future.
— The Exo Performance Team
Great customer service!!
Great customer service!!. They helped me with my questions about some of the pieces.
March 20, 2026
Reply from Exo Performance
Thank you for the great review!
We're happy we could help answer your questions and make the process a little easier. Providing knowledgeable support before and after the sale is something we work hard to deliver.
We appreciate your business and look forward to helping with your next project!
— The Exo Performance Team
Great Customer Service
Best shop to deal with. One time they even make me pick up my order at VAG ho are literally 7 min from where I live to make is easy for me so I don’t have to drive to Repentiny!
March 23, 2026
Reply from Exo Performance
Thank you so much for the awesome review—we really appreciate it!
Glad we could make things easier for you with the pickup at VAG. We always try to go the extra mile to keep things simple and convenient for our customers.
Looking forward to helping you again on your next project!
Thanks again 🙌
—The Exo Performance Team
Im Mohamed from algeria
Im Mohamed from algeria
Mécanique automobile
20 yers expérience
March 7, 2026
Unprompted review
Reply from Exo Performance
Hi Mohamed,
Thank you for the 5-star review—we really appreciate it!
Always great to connect with fellow automotive professionals, especially with 20 years of experience under your belt. Respect 👌
If you ever need parts, advice, or support, feel free to reach out—we’d be happy to help.
Thanks again!
—The Exo Performance Team
Smooth communication and priority…
Smooth communication and priority shipping made for a delightful purchasing experience! Couldn't be more pleased!
January 26, 2026
Reply from Exo Performance
Hi Craig,
Thanks so much for the great review! We’re really glad the communication and priority shipping made the process smooth for you.
Excellent choice on the skid plate for your 2023 S5 Sportback — always a smart upgrade for added protection.
We appreciate your support and look forward to helping with anything else you need down the road! 🚗
— Exo Performance
Great service and fast
January 27, 2026
Reply from Exo Performance
Thank you for the great review, we really appreciate it!
We’re glad everything went smoothly with your order and that your Audi S5 build is coming together nicely. The B9 3.0T platform really responds well to the right upgrades.
If you ever need anything else, we’re always here to help. Thanks again for choosing Exo Performance!
I emailed Exo to inquire regarding…
I emailed Exo to inquire regarding shipping options, and got no response. I decided to purchase anyway since the item was on sale, and was disappointed in the almost $50 shipping cost for a tiny 3"x3" box within Canada, it is almost like they are putting the item on sale and then making up the difference by overcharging for shipping. The item arrived in a pretty reasonable amount of time, but the cost was insane and offset any savings from the sale.
Edit: Thank you very much for fixing the shipping charge, I can see that my account has been credited the $16. I can't find a response to my original shipping question in my junk mail or deleted items, so not sure what happened with that. But you seem like a honest company and I'll likely consider purchasing from you again, Changed to 5 star as I no longer have any complaints.
February 2, 2026
Unprompted review
Reply from Exo Performance
Hi Curtis, thanks for your feedback and for placing an order with us.
We’re sorry to hear you felt let down by the shipping cost. Just to clarify, we did respond to your inquiry on Dec 29, offering to manually double-check the shipping cost if you bundled items or created an account—but we never received a reply back.
That said, we went ahead and reviewed your shipping charge anyway. You were charged $44.90, but the actual cost came out to $28.77. We’ve issued a $16.13 refund back to your original payment method to make things right.
Appreciate your honesty—and if you feel the issue has been fairly resolved, we’d be truly grateful if you considered updating your review.
Thanks again for your support,
– Sebastien @ Exo Performance
Where is my reimbursement
I canceled my order because they informed me it wouldn't be available until late February. To this day, I haven't received the refund for the order on my card. Additionally, they seem unaware that not all customers speak French, as I'm unable to understand the message when I call. Overall, the service has been unsatisfactory.
I stand by the above review and still waiting for the refund. Even their site says that the order is canceled.
Like I said you have it in the chat the message you sent in regards to the order being not in stock until late February. I replied there 2 times.
Not changing my initial review. I will no longer reply to any more requests to change my review.
Order #9188
1 product totaling $224.07
Order Placed
Jan 05, 2026
Last Update
Jan 19, 2026
Here is the invoice from your site showing that you ordered it after I cancelled on your message center and mentioned it on the initial review. So I will expect the full amount returned to my card since you never ordered till after I did the review.
January 2, 2026
Reply from Exo Performance
Hi Sandy,
Thanks again for your feedback.
We want to clarify that we made multiple attempts to contact you by email regarding your order status and the option to cancel. Unfortunately, we did not receive a response, which is why the order remained pending. Once your review confirmed your intent to cancel, we processed the cancellation and refund promptly.
Regarding phone support, we do offer service in English—our voicemail message may default to French, but customers are still able to leave a message in English, and our team responds accordingly.
We understand your frustration and are always working to improve. While we respect your decision to leave your review as-is, we appreciate the opportunity to provide context for others.
If you still have any concerns, feel free to reach out directly at support@exoperformance.com
—we’re here to help.
Thank you,
—The Exo Performance Team
Shipping was really fast and secured
December 21, 2025
Reply from Exo Performance
Hi Jay,
Thanks so much for the great feedback! We're thrilled to hear your order arrived quickly and securely — that's exactly what we aim for.
If you ever need help with your next upgrade or have any questions, feel free to reach out. We’re always here to help.
Thanks again for choosing Exo Performance!
— The Exo Performance Team
Took over 2 weeks to ship
Order did not ship until 2 weeks after it was placed. After reading the fine print, you learn shipping will only take place 6-12 business days after your order was placed. Regardless, it did NOT ship within this delay, and they did not answer or return my call after the delay was exceeded. After sharing my experience with friends, I learned they had also had similar experiences with EXO in the past. Will stay away going forward.
October 20, 2025
Reply from Exo Performance
Hi Paul,
Thanks for your feedback — we’re sorry to hear that you were frustrated with your experience.
We did want to clarify a few things for transparency, especially for others reading this review. Your order was placed on October 20th and shipped on November 7th, which is 13 business days later. While we do state on our site that regularly stocked products typically ship within 6–12 business days, your order was just slightly outside of that window — and for that, we apologize.
You also mentioned not hearing back from us — however, we did respond to your email the same day it was sent (October 27th), confirming that your order was still within the normal processing time. We're sorry if that reply didn’t reach you as expected.
We understand how delays and lack of clarity can be frustrating, and it’s never our intention to leave customers feeling unheard. Your feedback is taken seriously, and we’re always working to improve our communication and service.
If there's anything we can still do to make this right, we’d be happy to help — feel free to reach out directly anytime.
Best regards,
The Exo Performance Team
Reply from Exo Performance
Thanks for the 5-star review, Kevin! 🙌
We're glad the ECS Tuning 2.0T TSI Intake Manifold Lever Arm Fix Kit (ES#3195806) worked out well for you.
You’re absolutely right—one of those set screws can be a bit tricky to reach on certain engine layouts. A ball-end Allen key may helps a lot during installation.
Appreciate your feedback and support!
Customer Service is nice and speedy to…
Customer Service is nice and speedy to respond to inquiries.
Though it gives a feeling of security, the “nofraud” piece of the ordering transaction isn’t quite as quick to happen… it presented kind of a waiting/guessing game as to the status of the completion of my order. I ordered on Sept 23rd and just received my item on Oct 20th.
September 23, 2025
Reply from Exo Performance
Thank you for your thoughtful feedback! 🙏 We’re very happy to hear you found our customer service responsive and helpful.
Regarding the timing of your order (placed Sept 23 and delivered Oct 20), the short delay was due to manual verification through our NoFraud security system, which helps protect both our customers and their payment information. Your order was verified and released for processing on Oct 1, then shipped out on Oct 10 once it cleared fulfillment.
We completely understand how that waiting period can feel uncertain, and we’re actively working to make the verification and communication process faster and more transparent.
Thank you again for your patience and for trusting Exo Performance — we really appreciate your business! 🚗💨
Incredible customer service
great service and they even reach out to me for my tax exemption(first nation) to get apply without even asking 5/5* you know a company care about service when they do that for you
September 22, 2025
Reply from Exo Performance
Thank you so much for the amazing feedback! 🙏
We really appreciate you taking the time to share your experience. Making sure every customer is taken care of — including applying things like tax exemptions automatically — is exactly the kind of service we strive for. We’re glad it made a difference!
Looking forward to helping you again soon — and safe driving! 🚗💨
– The Exo Performance Team
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