Guilherme Figueiredo

I had a very frustrating experience with HelloFresh and would not recommend their service based on this.

I placed an order and attempted to cancel it the same day after reviewing the meal options. At no point during the app cancellation process was it clearly communicated that cancellation of the first box must be done exclusively through customer service on the same day.

Despite acting within what I reasonably understood to be the allowed timeframe, my cancellation was not processed. Instead, a payment attempt was made days later.

Customer service then refused to cancel the order, citing terms and conditions that were not transparently presented during the user journey. This creates a misleading experience where customers believe they have control over their subscription, but in reality, they do not.

Key issues:

* Lack of clear communication during the cancellation process
* Misleading UX in the app regarding cancellation options
* Rigid enforcement of policies without considering customer intent or timing
* Payment attempt despite prior cancellation effort

This feels less like a mistake and more like a system designed to make cancellation unnecessarily difficult.

I expected better transparency and customer fairness from a company of this size.

I recently purchased a sofa from Sofacompany, and while the product itself is absolutely perfect, the experience with their delivery partner (Rhenus) was extremely disappointing.

First I received the sofa in a wrong color, in addition I was told that Rhenus would remove tha package and take with themselves. However, when they delivered the sofa, they said I would have to pay extra for the packaging to be taken.

I complained with SofaCompany, who set an exchange to the right sofa color, and gave me free assemble as a gift.

However, the second delivery atempt was even worse. Despite having notified Sofacompany that I live on the second floor, the delivery team from Rhenus arrived visibly irritated about having to carry the sofa upstairs. They claimed there would be an extra 120€ charge for delivering to the second floor, which was never clearly communicated to me beforehand.
Then I was already feeling insecure about it, specially since I dont speak well German, and while they were mounting the sofa, they scratched all my wood floor.
After they mounted the sofa, they started again saying that I didn’t tell them it was on the second floor, and that I would have to pay 120€ for Rhenus. I said it was not my mistake, and they said they would not tell Rhenus about it, but suggesting I should “do something” in exchange, which I assumed was money. They were saying things like “was können wir machen?” and “if I tell Rhenus, you will receive an invoice”. I told them to send me the invoice then.
After they left I was still a bit shocked and weird about these interactions, and only then I decided to sit on the sofa, which I realised was not well mounted at all. The sofa were bumping every time I sit on it.I had to disasemble everything and do it another time myself.
I love the sofa, the style and the color, but unfortunately I would never recommend Sofacompany to a friend, just because of Rhenus. The first time they were also very aggressive about having to deliver on the second floor, they tried to make me pay to open the package and take the box back, and delivered the wrong color. Now, this second time was an even worse experience.