Delivery and slow customer service…
Delivery and slow customer service response. Pre reply messages templated to fool the customer. They blame the delivery company but if they dont dispatch the item and notify the delivery company to collect it then that is the fault of Nox and the lack of leadership within the company. Possible the new owners need to have a complete overall of the staff in charge .
Reply from NOX SPORT
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand how frustrating delays in delivery and response times can be. Please note that while we work closely with our logistics partners, once an order has been dispatched, the shipping process depends on the courier. That said, we fully take responsibility for the overall customer experience and continuously work to improve both our internal processes and communication.
Regarding our responses, our goal is always to provide clear and consistent information, although we regret if this came across as impersonal in your case.
We would like to review your situation in detail and assist you further. Please contact us at web@noxsport.com
with your order number so we can help resolve this as soon as possible.
Kind regards,
NOX Customer Service Team