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Motorway Reviews 105,537

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TrustScore 4.5 out of 5

4.4

Car Dealer
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Review summary

Created with AI, based on recent reviews

Looking at 21,023 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service to be very good, describing the overall process as straightforward, easy, and stress-free. People frequently highlighted the helpfulness and politeness of the staff, noting that communication was excellent and consistent throughout the entire process. The user experience was often praised for its efficiency and transparency, with many appreciating the clear guidance provided at each step. Reviewers also noted that the company provided good prices for their vehicles, often exceeding expectations or offering better rates than other services. However, some customers also mentioned issues with pricing, where initial valuations were higher than the final offer, leading to disappointment. A few other people also felt that the customer service was occasionally difficult to understand over the phone or that communication could be slow and inconsistent. There were also instances where buyers attempted to reduce the price further upon collection, which some found intimidating or unfair.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency and ease of the process.... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers reporting good prices for their vehicles,... See more

User experience

Users describe positive interactions with user experience, finding the process quick, easy, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, with many praising the good communication throughout the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process is pretty straight forward. The problem starts when the dealer sends a guy to access the car. It's a very long drawn out affair of nit picking and unjustified comments to bring the price d... See more

Rated 5 out of 5 stars

First time selling on an auction website so was a little apprehensive. However working with the Team at Motorway made it straightforward and pleasingly successful. I was guided through the process by... See more

Rated 5 out of 5 stars

Very straightforward with plenty of communication throughout. If you follow the advice to the letter it’s very simple. The price quoted at auction / ‘vehicle sold’ is just a starter. I recommend yo... See more

Rated 5 out of 5 stars

Motor way made the process simple from beginning to end . They found a good buyer and an excellent price was offered . The buyer collected within 3 days the money was paid to my account while the vehi... See more

Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106K reviews

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Rated 4 out of 5 stars

Straightforward, although not the Motorway Service Fee

Overall, a positive experience. I received a significantly better offer than WBAC, and listing the car through the app was easy, taking about 20 minutes to upload the photos and details. Once the auction had ended, the collection and payment process was very straightforward, and the money arrived promptly from the dealer via the Motorway app. Just be aware that Motorway charges a service fee, so it's worth taking that into account when comparing offers.

24 June 2026
Rated 5 out of 5 stars

Good experience

Connected me to the right dealer for a slightly specialist car. I thought the app was a bit too clever for its own good at times. This meant I had to call Motorway a couple of times and both calls were a v positive experience - phone answered quickly, both people I spoke to clearly knew what they were doing and were v helpful to resolve things. Dealer collected, positive experience and was paid at point of collection.

24 June 2026

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