Reply from Lenstore
Hi Ms. Simone,
Thank you for taking the time to leave your review.
We're sorry to hear that you found the cost of your order to be expensive, and we apologise if the pricing did not meet your expectations.
Having checked your order, we can confirm that you purchased Total30 lenses at a selling price of £20.99, with an additional £3.99 delivery charge. We appreciate that the overall cost may have seemed high, particularly if you were expecting more lenses in the pack.
We would like to clarify that Total30 are monthly lenses, which means that each lens can be worn for up to one month as recommended by your eye care professional. Therefore, a pack containing 3 lenses can provide up to 3 months' supply for one eye.
Regarding delivery charges, free standard delivery is available on orders over £59, as stated on our website. Orders below this threshold are subject to a delivery fee: https://www.lenstore.co.uk/discount-code
We understand that value for money is important, and we're sorry that we did not meet your expectations on this occasion.
We will also reach out to you directly via wehearyou_ls@lenstore.co.uk to provide any further support you may need.
Best wishes,
Lenstore | Voice of the Customer Team