The post office delivery service failed to deliver I waited an extra two days! You should be using a better carrier than this to think I paid £4 for this service!!! Lenstore did refund the fee! thank... See more
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Excellent service.Ordered one day and delivered in good condition the next day..Very pleased as my previous order wasn't packed well and half of the order was missing but This order was spot on. Than... See more
Amazing as always. Ordered lenses and they turned up the following day. Even recommended alternative lenses to save me money and they're more comfortable. Thank you!
I really liked the feature on Lenstore where you can scan your contact lens boxes and can then add straight to cart 👍👍👍. Plus Lenstore came in cheaper than my original provider 👍👍👍.
Company details
Written by the company
We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
4.7
Excellent
90K reviews
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Contact didn't want to go on the eye
Contact didn't want to go on the eye, fitted 3 and wasted 4. wouldn't buy again
June 16, 2026
Contact lenses
The product was easy to request and is exactly what I wanted. It was delivered within 24 hours. Well done Lenstore.
June 14, 2026
I am registered visually impaired
I am registered visually impaired. What I need from Internet vendors is simple, clear, interfaces, and prompt and correct delivery. Lenstore never fails to do this. On the one occasion when i managed to order the wrong thing (my fault), Lenstore sent me an adhesive return form for the item, and exchanged it immediately.
We also worked out a simple way to ensure that I didn;t make the same mistake again
June 16, 2026
Always good service with fast delivery
I've used Lenstore before and find there service is great. I ordered my last lenses at 10pm and they were delivered the next day.
June 14, 2026
Straight forward to order and delivered…
Straight forward to order and delivered in good time.
June 16, 2026
Customer service is excellent
Specifically I am filling out this review for their customer service line, as I had an error occur on the end survey of a telephone call this morning. Rhona was so helpful and kind, Lenstore themselves have always delivered my order next day and are very easy to use.
June 23, 2026
Unprompted review
Perfect
Fast delivery great service got contact lenses which are hard to get sometimes and they had stock.
June 16, 2026
Good service
June 15, 2026
My lenses were easy to order and…
My lenses were easy to order and arrived on date and time given, perfect.
June 8, 2026
Fast delivery no hassle
Nice and easy to order with the QR code, and fast delivery. Great service.
June 15, 2026
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