Tony Baker

Ordering mc Donald’s from brighton marina store is always hit and miss.

Today

The order took an hour to get a delivery person

The items were not satisfactory and cold


The customisation was wrong


There were no straws or dips


It was inedible


Using Uber eats customer service is tiresome and pointless - it seems designed to thwart any expectation of good service


£40 order wasted.


Failures from the delivery side and restaurant side -

The only good part of this was the driver who did deliver it was super polite - but alas though circumstances beyond his control he basically delivered items for food composting.

I went to B&Q Websote to look for the wood cutting service. “Most branches do this click for a list of branches” on the website.

You click this and Newhaven appeared on the list. I go there, they don’t do it. Apparently the bottom for a list of branches just lists all branches regardless, you have to then drill down to find out if they do it. Totally un intuitive.

So - I look again after a wasted trip and find burgess hill does this service. Offi go on another journey only to find out they don’t have a working machine. Ok kind of not a lot I can do about that but if the website told me this I could have saved a journey.

Off I go to Crawley branch, yet another journey only to find they have a machine but no one to work it.

If only the website had told me eh?


What a complete mess of a service and totally customer unfriendly. Four hours wasted be wise no one at the company has for forethought to think “let’s not make this difficult”.

You’ve lost my order and all the additional purchases I would have made in association with my project, and I am unlikely to bother using your services again. Certainly my upcoming kitchen project will go elsewhere.


Oh and to top it all it’s almost impossible to get a customer service number for B&Q from the website - although helpfully the manager at burgess hill provided one called B&Q home who I have contacted.

If you want to waste time this is a great company to use, if you don’t want disappointment and excuses go elsewhere.

Have used zero e before and it was easy and prompt. This time via website totally confusing. Email stating they are happy to dispense seemingly feom doctor. Reading carefully its states available two hours after review by a doctor. Doesn’t give a time it was reviewed.

On “progress” it’s states “under review” and nothing showing approval.

I’ve raised a contact request and that merely said they would reply on three days!

My local store closes in an hour and I raised this Oder six hours ago. Original site took payment and if you are “happy to dispense” why has this still not been approved.

Also everywhere it says things are easier on the app. I’ve loaded app and my order isn’t there. App wanted a new password which sent a link only after a long delay - and as it wasn’t received if requested a new one so link expired. And repeat.

Gave up with app went back to website with sends an authorization code and now it states “code invalid” and won’t send a new code.

Whatever has happened in the last two years since I last used this is certainly a retrograde step. It’s infuriating, slow and irritating.

The cable is of fair quality and I now have the ability. To use V2L effectively from my ev.

Sighed up with CSSC. The system works well but the time has come for me to leave. As this is a subscription service I notified them I wanted to leave. It’s seems impossible and there is no way to do this online. The whole site is geared to making it almost impossible to leave. This kind of sharp practice whilst not illegal is not only inconvenient but almost immoral. There should be a simple way of leaving not requiring phone calls or further emails and a team pestering me to stay. Once they have your payment details they will keep taking funds.

The 1030 train from cologne to Paris was cancelled on 08/08. It was impossible to get any real information from Eurostar. The email they sent stated “”travel plans may change” not that train was cancelled. They stated “people on the line” but on the Eurostar website there were eight other excuses, so who knows what the reason was. There is no one at cologne to help, the Eurostar website was dismissive and what should have been a pleasant trip turned into a nightmare journey on DB for an additional £300 in second class with no seat. It seems the train did fun from Brussels to Paris which suggests it wasn’t people on the line at all but some other reason.

In terms of customer service they simply do not care and have no mechanism to allow tickets to be used on alternative services of db and in fact seem happy to just brush you off and assume you’ll magically arrive in Paris somehow without a train.

I’d avoid Eurostar for mainland travel in the future where possible. They are simply awful when things go wrong.

Vape green offers not only great value in its range of products but great customer service. From simple reordering to quick acknowledgement and delivery.

I have an MG HS PHEV and it failed three weeks ago. And was recovered to my maintainer through MG assist.

It appears there is a transmission or gearbox issue but the dealer cannot dismantle it because a “special tool” is needed. After three weeks MG have not advised when this tool will be available. The customer service team tell me is a week - the dealer tells me they have no timescale. As a result I am a)without a car and b) seemingly getting nowhere as nobody knows what tool delivery times are.

Annoyingly this is at the point where I am buying a new electric MG5S with the HS as part exchange. The dealer can’t accept the car as the warranty issue isn’t agreed, it can’t be agreed as no one has the tool and MG don’t seem able to provide either the tool or timescale for this all to happen.

My new car is delivered to the dealer and I was planning to collect it Friday but because of this farce that cannot happen.

I’m on the verge of giving up and just going elsewhere for a car although I’ll still be delayed as the whole process for getting my existing one repaired is taking an excessive time.

It’s bad enough getting MG to authorise any warranty issues as they are incredibly slow responding to dealers. I’m starting to get the feeling the company doesn’t care about customers once they have sold the cars.

Why you cannot provide tools to dealers promptly and efficiently is beyond belief.

From this experience which I’m finding incredibly stressful any intending purchasers should be aware that your convenience and indeed brand loyalty is unlikely to be considered if you buy one of their vehicles. As an erstwhile ambassador for MG cars as they are bloody good, over three weeks of delays and now being in a position where no one is even able to help despite my impending new purchase does not tell me anyone really has the customer experience on their agenda.

I was provided a replacement thirsty car for four days after a breakdown. It was arranged through MG assist.

From the pre delivery phone call, delivery, the car it’s self and the driving and the return everything was what’s expect from a good car hire firm. At both ends Lincoln and Brighton branch staff were super friendly and efficient.

I’d like to thank all involved in helping to make a pleasant outcome to what may have been a disaster had I not had a car.

The vehicle provided was a Volvo x40 and is amazing to drive.

I’d give six stars for service if I could.

This was a uk rental.

Recent MOT carried out here on my MG. They found an oil leak in transmission and car returned for this to be repaired under warranty.

Three days later I had my car on with another MG dealer for unrelated electrical work and then found that the transmission oil leak was still occurring.

The consultation and process is well organised.

I ordered as part of the process one of the vaporizer devices they recommend. This item worked fine whilst the residual charge was in the device but it will neither charge from the cradle provided nor the charging cable supplied.

I have contacted releaf and whilst they are clearly responsible by law for rectifying this issue with a replacement, refund or repair the instead have told me to contact the manufacturer. When an item is sold a contract is made between the customer and the retailer. The consumer rights act 2015 clearly states that it the responsibility of the retailer to rectify when faulty goods are sold.


The person I spoke to kept repeating that I needed to speak to the manufacturer as this is releaf policy. Regardless of this policy however i have reminded her that this is not how consumer law operates.

I am awaiting a call back to resolve this breach of contract and if they fail to do so will escalate to alternative dispute resolution, or if need be for chargeback for this item under section 75 through my credit card.

I understand that whilst their “policy” might be to request me to go elsewhere, this policy does NOT absolve them from their legal responsibility to resolve this issue themselves. It is also not a particularly customer friendly approach.

Note: Since posting this review the issue has been resolved with releaf sending a replacement unit having reviewed my comments directly to them.

It’s always good when things get resolved. So focus more on my first line - the consultation, prescribing and delivery are spot on - and now o know the customer resolution team are a good bunch as well!

I’ve popped your rating up following the call with Leah!

So I want a new car, an MG. I got a flyer posted to me with “the best ever” offers and an invitation to come to the showroom. I booked, and no one knew I was coming. A trainee did his very best but knew nothing about the offers. I contacted the branch and a new appointment was booked. I also booked to have a fault rectified on my existing MG. Slightly better meeting, but noting was firmed up as the work on my car wasn’t rectified - awaiting parts.

Today I arrived to get the fault fixed (they called me last week to book) and to my surprise there was no one available to fix it as the person needed was in a training course. Hardly good customer service to book a repair and have a customer travel early expecting work or be done to be told that! (I could get this is it was sickness but that training course didn’t magically appear over the weekend!)

Now another 8 days to wait.


You’d almost think that this branch doesn’t want to sell me a brand new car, they’ve wasted my time twice in a month. The fault on the car was identified in October and even then despite having the car in they didn’t sort out warranty issues then.

So I’ve got a budget for a new car - they haven’t really pushed the boat out to encourage me to buy one (and those wonderful offers never materialized)


So Brigjton MG are likely not getting my business after the repair - I simply can’t see a relationship working where as I customer I don’t feel valued and seem to spend more time attending for pointless and badly planned repairs or sales pitches. I certainly don’t feel that my business will be valued.

Shaun and the team provided catering for 40 at my nephews wedding in August.

Three course meal with wine (and canapès) prepared and served with excellence.

The feedback from all guests was amazing.

From first contact to delivery of the meal everything was professional and perfect.

The feedback from guests on the meal was amazing. Everyone 100% satisfied. The beef was my favorite, cooked to perfection. The vegetarian options were also praised as a “cut above” the normal options provided at an event.

Shaun and his team really go out of their way to deliver.

I’ve been a long term user of med express and they never fail to deliver good quality and are always super responsive and prompt.

Even if things go wrong (in this case my fault for not collecting a package
On time at the post office) this was rectified withon 24 hours. They themselves have never failed me!