Helen Leadbetter

Paypal does not honour its own policy to protect the customer against fraudaulant companies. I bought a coat from what was advertised as a French company and it arrived from China. It was a tiny coat not made for european sizes.

It took me a long time to get a response from this company re a refund and after several weeks finally got a return address only for it to get stuck at customs and then ultimately returned to me 5 months later. No refund or acknowledgement was ever given by the company. Paypal ruled in favour of the company as it said they sad they would provide me with a refund upon receipt of the returned item. I followed all the instructions Paypal provided to return it to the verified address in China, but instead they closed my appeal saying I did not follow the correct procedures.
It was a most unpleasant experience and will never trust Paypal to honour their own policy, so will avoid using them for any future purchases.

Very disappointed with them and their lack of accountability or customer protection.

Adenis at the Suzuki showroom in Hendon was very helpful and knowledgable explaining everything I needed to know to make a well
informed decision,

Animal Friends is a reliable pet insurance provider that pays out quickly.

I previously had only positive experiences of shopping at Debenhams but agree with many of the reviews here, their service has diminished over the last 12 months.

Their returns poilcy is very poor. I had some items that were wrongly delivered to an old address and because the new owner was in the photo accepting the parcel, they said they could not give me a refund, depsite the package being handed straight back to the delivery driver. EVRI apologised and said that this is up to Debenhams to resolve as they are not authorised to issue refunds.

I have also previously had only part refund re-issued though Clearpay and after ages of trying to get an answer was told the other part of the refund was emailed to me as a gift card, which ultimately expired. This is not a refund if I am required to make another purchase in order to use it.

The delay time between sending items back and getting a refund issued are extremely long. Customer service is inadequate and has resulted in me losing confidence in shopping at Debenhams.

Very easy to use

Easy to set up and advisers are very helpful.

Easy to use and helpful customer service

Easy to use quick results and a great rate offered

Very convenient and easy to use. Lockers are 3 mins walk away and everything worked without a glitch

Helpful man even brought it up to my room for me. Very comfy mattress! Delivered quickly too!