Order completely wrong but it’s my fault
I ordered stone tiled vynal ,and wood chevron turns up , and the store in Manchester white city have blamed me ! Coz Iv not checked their writing . If a customer orders a red leather and a white one turns up , it’s the customers fault aparantly. Both the sales person and store manager blaming me .. store manager still won’t accept it’s their fault , I’m to blame . All it needed was an apology and acceptance of their mistake ,but these don’t do that , I got half a day of arguments and 7 phone calls . they prefer to blame the customer . Iv since dug out the original order and it’s clear as day I was correct , what I ordered was correct , they got it wrong but can’t admit it ,no idea about customer service or how to speak to a customer, shouted over me in every call , will not be shopping here ever again
December 13, 2022
Unprompted review