Where is my order?
I place my order on June 8th, however I have not received it and the status still says processing. It wasn't a custom order, therefore it should have been shipped and received by now. They do not have a working telephone number to speak with an actual person, only an email. I sent the email and it took two days for a reply with a general statement that they would reach out to their colleagues to get the order processed. Absolutely no resolution. I have sent two more emails after that and I'm still waiting to hear back from someone regarding my order. Im starting to think that their great reviews on their site are falsifications. There is no way that this is an isolated incident. I will continue to reach out. It's either send me my products or issue a refund at this point.
Reply from Helloice
Hi, we understand your frustration and really appreciate your patience. Due to the peak season of high volume of orders coming in these days, the processing time delayed some days. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we should do better. Hope for your understanding. Could you please tell us your order number? We'll have our warehouse staff expedite the process.