Very easy to find what I needed in the proper size and checkout without any problems. First time customer, saw this ad on Youtube and decided to check the company out. I haven't bought jewelry befo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
(Real review: Michigan) I have to admit that I was frustrated at first. Waiting for my first custom purchase from HelloIce to be shipped. Which wasn't very long at all once it was finally shipped. Wha... See more
Company replied
Helloice Ice experience was seamless quick to the point. It was very easy to maneuver and offered a great shopping experiences and discounts before I can even ask I think of anything. they had it righ... See more
Company replied
I recently placed an order on the website. The selection is very wide, the products are well presented, and the ordering process is simple and fast. I easily found what I was looking for, and the pric... See more
Company replied
Company details
Written by the company
Helloice.com, Real hip hop jewelry supplier, offers original & designer rapper jewelry with ideal price, including chains, pendants, urban jewelry, customized and more.
Contact info
S Normandie Ave 756, 90005, Los Angeles, United States
- support@helloice.com
- www.helloice.com
4.7
Excellent
13K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Discount codes available
Discount codes available, free shipping and lovely range of products
June 24, 2026
Unprompted review
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Just super easy interfacing
Just super easy interfacing, and the look of your stuff is GREAT
June 23, 2026
Unprompted review
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Customer service experience
I made a purchase and needed assistance after delivery. The customer service department was accommodating and they helped resolve the issue quickly. I love the items purchased. Exactly as described in the picture.
June 22, 2026
Unprompted review
The sale was excellent
The sale was excellent, and I hope the products prove equally satisfying. After reading the reviews, I’m optimistic that my experience will be just as positive.
June 23, 2026
Unprompted review
Reply from Helloice
Glad to hear you’re pleased with our service and positive about your upcoming order! We take great care in every product to match the good reviews you’ve read. Hope you love your purchase once it arrives.
Great products
June 22, 2026
Unprompted review
Reply from Helloice
Thank you so much, glad you love our products!
I have a couple other bracelets I have…
I have a couple other bracelets I have ordered previously so I'm back again to order some more. I get tons of compliments and they are very fun to wear.
June 22, 2026
Unprompted review
Reply from Helloice
Thank you so much for coming back to shop with us again! It makes us so happy to hear you already own our bracelets and love wearing them. We’re thrilled you receive lots of compliments—this is the best feedback we could ask for! Enjoy your new pieces, and we can’t wait to welcome you back anytime.
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Where is my order?
I place my order on June 8th, however I have not received it and the status still says processing. It wasn't a custom order, therefore it should have been shipped and received by now. They do not have a working telephone number to speak with an actual person, only an email. I sent the email and it took two days for a reply with a general statement that they would reach out to their colleagues to get the order processed. Absolutely no resolution. I have sent two more emails after that and I'm still waiting to hear back from someone regarding my order. Im starting to think that their great reviews on their site are falsifications. There is no way that this is an isolated incident. I will continue to reach out. It's either send me my products or issue a refund at this point.
June 17, 2026
Unprompted review
Reply from Helloice
Hi, we understand your frustration and really appreciate your patience. Due to the peak season of high volume of orders coming in these days, the processing time delayed some days. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we should do better. Hope for your understanding. Could you please tell us your order number? We'll have our warehouse staff expedite the process.
Easy buying of merchandise
Easy buying of merchandise. A very simple web design that made it great.
June 22, 2026
Unprompted review
Reply from Helloice
Thank you very much for your nice feedback! We designed our website to be simple and user-friendly so everyone can shop effortlessly. It’s wonderful to hear the smooth shopping experience brought you satisfaction. Hope to serve you again soon!
Always have the cleanest bling that has…
Always have the cleanest bling that has smart value. Very top notch quality.
June 22, 2026
Unprompted review
Reply from Helloice
Thank you so much for this amazing compliment! We take great pride in crafting elegant, high-quality jewelry with fair prices. It means the world to us that you recognize our top-tier craftsmanship and value. We can’t wait to bring you more stunning pieces soon!
good jewelry but need to have a size to…
good jewelry but need to have a size to change my preference like 5mm to 10mm i need each of earring have size preference would be nice but overall it was good ice cant complain
June 22, 2026
Unprompted review
Reply from Helloice
Thank you so much for your honest feedback and kind words about our jewelry! We really appreciate you sharing your suggestion for individual size selection from 5mm to 10mm for each earring. We will pass this valuable request along to our product and website team for future updates. Glad overall you love our pieces, and we hope to offer more customizable size options for you next time!
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Best Pieces I’ve ever purchased
Best Pieces I’ve ever purchased. Whether I’m inside or out they Hittin’ for sure.
The order process was safe and secure, packaging arrived a lot sooner than I thought…. Shout out to HelloIce for Assisting how good a King looked for Fathers Day, I appreciate it 💯
June 20, 2026
Unprompted review
Reply from Helloice
Wow, thank you so much for this incredible review! It makes us incredibly happy to hear our pieces stand out no matter where you wear them. We always work hard to keep checkout safe and ship orders out quickly, so we’re thrilled your package arrived early. It was our absolute pleasure to help you get the perfect Father’s Day look fit for a king! We truly appreciate your full support and love seeing you shine with our jewelry. Hope to serve you again soon!
Quick and easy
June 22, 2026
Unprompted review
Reply from Helloice
Thank you! Glad shopping with us was quick and easy for you.
Reply from Helloice
We’re thrilled to hear checkout was smooth and simple! Thank you for your lovely feedback.
I have made numerous transactions with…
I have made numerous transactions with Helloice without any problems, great to deal with
October 10, 2025
Unprompted review
Reply from Helloice
Thank you so much for your long-term trust and support! It means a lot that you’ve shopped with us many times with zero issues. We always aim to deliver a seamless experience for every loyal customer like you. Looking forward to serving you again soon!
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I ordered 2 rings in the same size Upon…
I ordered 2 rings in the same size Upon receipt, one was too small and the other too big. There was no information on the website about size variations depending on the model.
After several weeks of back-and-forth in chat, you are refusing a full refund and won’t cover the return shipping costs (which are extremely high as the return is to China). With photos as proof, I refuse to keep non-conforming items.
I demand a full refund including return shipping costs, as provided by the French Consumer Code (legal guarantee of conformity). I expect a quick resolution.
#Helloice #ReturnScam #ConsumerRights
June 5, 2026
Unprompted review
Reply from Helloice
Hi, sorry for the inconvenience caused and also we feel so sorry that our items does not meet your expectation. We tried to locate your order ID by this name but without luck.Could you please provide us with your order number? This would allow us to better assist you. If you don't satisfied with your items, first, we will suggest that we can offer part of refund if you could keep items as the high returning cost. This is just a suggestion. We will definitely respect your ideas about this. If you still can't accept it, we will give you the returning address. If you have any problems later, please contact us at support@helloice.com or by our Facebook/Instagram official account so that we can help check this problem for you. We are looking forward to hearing from you soon. Thanks and sorry again.
was easy and simple
June 22, 2026
Unprompted review
Reply from Helloice
That’s great to hear the process was straightforward.
Reply from Helloice
That’s our goal, to keep everything straightforward.
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