These shoes are classic! The materials are premium and the construction is solid. Been wearing them now for a few weeks and get many compliments, even from strangers… When I initially ordere... See more
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Review summary
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Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
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First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
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My shoelace broke on my shoe and I was able to go onto Veja online store and purchase new shoelaces. Before I did this I sent a message inquiring about the shoelace color and I got a response in less... See more
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Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
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Perfect delivery so early and very good…
Perfect delivery so early and very good service, also Amazing shoes ! Happy about everything
July 7, 2026
This was honestly the best experience…
This was honestly the best experience i’ve had ordering anything ever. The site UI is easy and quick, the shipping info was sent immediately and i received my item within 48 hours. all information was clear and easy to find. 10/10
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordering great. Shoes are uncomfortable.
The ordering process was fine, and delivery was quick. I'm on the fence on the shoes themselves. They look great, but why is the tongue sp long and stiff? It makes zero sense and hurts. If I had tried them on in a store, I would have probably passed.
July 6, 2026
Reply from VEJA
Hello Amy,
Thank you for taking the time to share your feedback.
We're sorry to hear that you're not fully satisfied with your V-12 sneakers. While we're pleased that your ordering experience and delivery met your expectations, we're sorry that you found the tongue uncomfortable. This is not something we commonly hear from our customers.
If the shoes have not been worn outdoors, you are still welcome to return them in accordance with our return policy.
Please don't hesitate to contact our Customer Service team as well. We'd be happy to help you find a different model that may be better suited to your preferences and provide guidance based on what you're looking for.
Have a lovely day,
The VEJA Team
Reply from VEJA
Hello Ivan,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Very good experience in shopping and…
Very good experience in shopping and customer service!
July 6, 2026
Reply from VEJA
Hello Luiz,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Excelente you are the best
July 6, 2026
Reply from VEJA
Hello Juan Diego,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Ich havent received the shoes yet
Ich havent received the shoes yet. I hope they are good, but the delivery process with UPS is always a pain..
July 6, 2026
Reply from VEJA
Hello,
Thank you for taking the time to share your experience.
We are sorry you are still waiting for your order.
According to your parcel's tracking information, the address is incomplete.
We invite you to contact our customer service team: https://www.veja-store.com/de_de/contactus
We will be happy to help you.
Thank you for your patience and understanding.
Have a lovely day,
The VEJA care team
Reply from VEJA
Hello Herawati,
Thank you so much for your positive feedback!
We are thrilled to hear that your experience with us was a success and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Excelent service
July 6, 2026
Reply from VEJA
Hello Kathy,
Many thanks for your kind comment.
We are joyful to hear that you're happy with your experience with VEJA and grateful for your trust.
We hope you will keep them for a long time!
Have a nice day.
The VEJA Customer Service Team.
The shipping was very quick
The shipping was very quick, and the shoes are beautiful. The colors look even better than they did in the pictures, and they fit very well.
I look forward to ordering these in other colors soon.
July 6, 2026
Reply from VEJA
Hello Lisandra,
Many thanks for your kind comment.
We are joyful to hear that you're happy with your experience with VEJA and grateful for your trust.
We hope you will keep them for a long time!
Have a nice day.
The VEJA Customer Service Team.
Everything was fine- the quality of…
Everything was fine- the quality of shoes, the delivery time and general user experience 👍🏻
July 6, 2026
Reply from VEJA
Hello Iryna,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
I just love these sneakers
I just love these sneakers! Fast delivery, amazing quality and service. By far my favorite sneakers for all day wear. I can walk 30K steps and not be in any foot pain. Don't ever change the Campo, except to add more colors!
July 6, 2026
Unprompted review
Reply from VEJA
Hello Rachel,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Reply from VEJA
Hello Fredrik,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Zero customer service
I ordered shoes for a trip and the original email said they would arrive over 4 days before I needed them. It had been a week and they hadn’t shipped and there is no customer service number to call. I filled out the contact form and never got a reply. They ended up arriving a 8 days after they said they would originally.
July 3, 2026
Reply from VEJA
Hello Ava,
Thank you for taking the time to share your experience with us.
We are truly sorry that your order took longer than expected to arrive.
Our warehouse has recently experienced unexpected delays in processing orders, which unfortunately extended our usual processing time of 2–4 business days. We sincerely apologize for the inconvenience this caused.
We can see that your parcel has now been delivered, and we hope that everything arrived safely and that you're happy with your order.
Please know that our team is working hard to reduce these delays and improve our service to ensure a smoother experience for all our customers.
Once again, we sincerely apologize for the delay and appreciate your patience and understanding.
The VEJA care team
Good Quality
July 1, 2026
Reply from VEJA
Hello Suk,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Reply from VEJA
Hello,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
My shoes which I received looks they used before
My shoes which I received looks they are already used
July 2, 2026
Reply from VEJA
Hello Varsha,
Thank you for taking the time to share your experience.
We’re truly sorry to read about your disappointment and understand how frustrating this must be.
This is not the experience we want our customers to have, and we’d really like to better understand what’s happening with your pair.
We kindly invite you to contact our customer service team directly so we can review your case in detail. Our team will be happy to look into this with you.
Kind regards,
The VEJA Team
have not received package
July 2, 2026
Reply from VEJA
Hello John,
We are sincerely sorry to learn that you are still waiting for your order.
We take your feedback seriously and would like to look into this further. Could you please contact us directly by email so that our customer service team can assist you with the best possible solution?
Best regards,
The VEJA Team
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