GEMPORIA Reviews 

19,855
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,853 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of products, including diamond rings, various gemstones, and other items like candles and beauty products, all offered at affordable prices. Many highlight the excellent quality of the gems and other purchases, often expressing surprise at being able to afford such stunning items. The delivery service is frequently noted as fast, reliable, and well-packaged, with good communication throughout the process. Reviewers also appreciate the friendly and informative staff, including presenters and call handlers, who provide interesting details about the products. However, some people were dissatisfied with issues like items not matching expectations, misleading promotions, or missing components in their orders. A few customers also noted a perceived decline in value and quality compared to previous years, or concerns about the quality of gemstone cutting.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and value... See more

Quality

Users describe positive interactions with quality, consistently praising the good quality of jewelry,... See more

Price

Customers consistently express satisfaction with the pricing, finding a wide selection of items at affordable... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and professionalism. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied

Rated 5 out of 5 stars

I have purchased various products from Gemporia and have loved every piece whether it has been jewellery, household or personal care. They are a great friendly team from presenters production and ca... See more

Company replied

Rated 5 out of 5 stars

Customer Service is always understanding & Helpful. Presenters subscribe items clearly. Orders are packed well & arrived as intended. Everything is Quality & if there happens to be an issue with any i... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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1-star

Asks customers to review

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4.6

All reviews

(19,855)

1,792 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

I have shopped with Gemporia for years and have always had excellent service. The price and quality of all their products is second to none and their no quibble money back guarentee means you can buy and try with no worries. Quick delvery and only 1 P&P for all purchases between midnight to midnight

July 10, 2026
Rated 5 out of 5 stars

great ruby studs

clear speaking person from call centre
quite prompt delivery
my ruby studs from madagasca were everything l wanted
lovely backs to the earrings

July 10, 2026
Rated 5 out of 5 stars

The lady from customer service who rang…

The lady from customer service who rang to ask if I'd still like the Type A Lavender Jadeite necklace was really helpful. I couldn't remember which one it was as I'm currently returning one as it didn't match the bracelet I already have. The lady kindly checked that I hadn't ordered that particular necklace before which i hadn't and she put the order through for me - she was really helpful - thank you 😊

July 1, 2026
Rated 5 out of 5 stars

Great Service Gemporia

Gemporia's live presentations of their jewellery is always informative and I like the fact that they tells us about the mines that they buy their gemstones from and give information about the same. I have bought quite a bit of jewellery from them over the last 2 months and have always found them very efficient and the quality of the jewellery is always good.

July 4, 2026
Rated 5 out of 5 stars

Stunning.

Quick delivery. Well packaged. Very, very smart, and stunning product. Smell from candel is fab - and not even lit it yet!!!! Thank you gems xx

July 10, 2026
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Reply from GEMPORIA

Dear Polly,

Thank you for your review.

We're pleased to hear you are happy with your stunning candle. It's lovely to know you're already enjoying the beautiful fragrance! Thank you for your support.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

A Great Site For Jewelry

Everything was easy from a large collection of beautiful jewelry to great prices! It was a great experience.

July 9, 2026
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Reply from GEMPORIA

Dear Sherry,

Thank you for your kind review.

We're delighted to hear you've enjoyed your shopping experience with us. Thank you for your support.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

You always have what I am looking for…

You always have what I am looking for , With moor choices at a price I can afford , fitting well, & different than Anywhere else. I get lots of comments on different Item's I like to match pieces.
Thank you , GEMPORIA

July 8, 2026
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Reply from GEMPORIA

Dear Christine,

Thank you for your amazing review.

We're delighted to hear that you've found so many pieces you love and that you are happy with our range, prices and unique designs. Thank you for your continued support—we truly appreciate your loyalty.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Beautiful jewellery at reasonable…

Beautiful jewellery at reasonable prices. Quick delivery service. 😊

July 8, 2026
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Reply from GEMPORIA

Dear Christine,

Thank you for your wonderful review.

We're delighted to hear you've enjoyed our beautiful jewellery, competitive prices and quick delivery service. Thank you for your support.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 3 out of 5 stars

Still waiting for my two orders to…

Still waiting for my two orders to arrive. Despatched 2/7 so I cannot comment on my purchase.

July 2, 2026
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Reply from GEMPORIA

Dear Helen,

Thank you for your review.

We're sorry to hear that you are still waiting for your orders to arrive. We really appreciate your patience. We would be happy to look into this for you and provide an update on your delivery.

Please contact us on 0800 330 8000 so we can assist you further.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great family values

I have purchased various products from Gemporia and have loved every piece whether it has been jewellery, household or personal care. They are a great friendly team from presenters production and call handlers. Delivery is second to none always arrives safely and well packaged. The prices are amazing something for everyone. Very happy returning customer here.

July 8, 2026
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Reply from GEMPORIA

Dear Louise,

Thank you for your wonderful review.

We're delighted to hear you've loved your purchases and that
you've had such positive experiences with our team, products and delivery service. Thank you for your continued support—we truly appreciate your loyalty.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi Deby,

Thank you for your review.

We're delighted to hear that you're happy with your experience. Your support means a lot to us, and we look forward to bringing you many more beautiful pieces in the future.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Beautiful Jewellery

Beautiful Jewellery , great prices and delivery was quick to Australia. Beautifully packaged and I also like the Authenticity cards. Very Happy

July 5, 2026
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Reply from GEMPORIA

Hi Christine,

Thank you for your review.

We're delighted to hear that you love your jewellery and that it arrived so quickly, all the way to Australia. It's also fantastic to know that you were pleased with the packaging and enjoyed receiving the authenticity cards with your purchase.

We truly appreciate your support and are so pleased you're happy with your experience. We hope you continue to enjoy your beautiful jewellery for many years to come.

Kind regards,
Gemporia

Rated 5 out of 5 stars

No quibble return when size wasn't…

No quibble return when size wasn't right and I got my money back within a week

July 6, 2026
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Reply from GEMPORIA

Hi Andrew,

Thank you for your review.

We're delighted to hear that you found our returns process quick and hassle-free. It's great to know that, when the ring wasn't the right size, you were able to return it with ease and receive your refund promptly.

We truly appreciate your support and hope you'll find the perfect piece with us in the future. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I'm always satisfied with every…

I'm always satisfied with every purchase ,for my jewellery collection also from visage for my holiday products .dispatch and delivery very quick .the prices are very good also quality of items I encourage all my friends to use your company .

July 1, 2026
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Reply from GEMPORIA

Hi Shirley,

Thank you for your review.

We're delighted to hear that you're always satisfied with your purchases. It's also great to know you've been pleased with the quality of our products, our competitive prices, and our quick dispatch and delivery service.

It means so much to us that you recommend Gemporia to your friends. Thank you for your continued support. We truly appreciate it and look forward to bringing you many more products you'll love.

Kind regards,
Gemporia

Rated 3 out of 5 stars

Took so long to refund ALL the money…

Took so long to refund ALL the money owing to my Gemporia account, i.e. shipping when you sent the wrong size order in the first place!!
that i missed out on the item I wanted for my birthday!!!!!!!!
STILL WAITING FOR THE POSTAGE TO BE REFUNDED ON WRONG SIZE SENT. £4.95

June 30, 2026
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Reply from GEMPORIA

Hi Jacqueline,

Thank you for your review.

We're very sorry to hear how disappointed you've been with your recent experience. We completely understand how frustrating it must have been to miss out on the item you wanted for your birthday while waiting for your refund.

We're also sorry to hear that you're still waiting for the postage refund. We would like to look into this for you, so please contact our customer service team on 0800 330 8000, and we'll be happy to investigate this as quickly as possible.

We apologise for the inconvenience caused and appreciate you bringing this to our attention.

Kind regards,
Gemporia

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