Five Guys UK Reviews 1,441

This was my first visit to Five Guys on Pentonville Road, and I came away rather disappointed.
The food was decent, but nothing exceptional and certainly not worth the exorbitant prices.
The servings are enormous, very much "American-sized", and there was far more food than I could reasonably finish. Not wanting to see nearly £50 worth of food go to waste, I went to the counter and politely asked for a paper bag so I could take the leftovers with me.
The employee behind the counter looked at me with a distinctly unfriendly expression (all the staff looks miserable btw) and simply refused my request. A bloody paper bag!
For a brand that charges premium prices, I would expect both better food and considerably better customer service. This was not an experience I would be eager to repeat.

Very nice staff, they were polite and helpful. The food wasn't bad either! I love that they still take cash which the McDonald's nearby will not.

Went to five guys in cardiff bay first ever time, I can assure you it be my last, had cheese burger and chips with strawberry milk shake, the burger tasted like a used dish cloth, the chips was ok but the shake was vile, only drank bit of it but was enough to make me vomit later when I got home, was vomiting from 12 till 3am, very poor food and they charge £35 for 4 burgers, id give them zero star if was available

Awful service - took 1.5 hours to get a 'priority' delivery via Uber Eats. Five Guys Burger (Harlow) and fries was delivered cold and honestly, I've had better food from a burger van. Cost £44 for two kids burgers and fries

It was clean and looked good till i looked at the prices 8 quid odd for a little cheese burget like the prices are not good for all of the meal it was 16 odd quid for a little cheese burger little fries and smart water service was good but for how it is not worth it

After a looooong day at work my burger came with no patty. Not getting a refund from uber eats and five guys basically stating in their terms it’s uber eats problem. But seriously what scam. How do u forget to put a patty in a BURGER

NICO WAS OUTSTANDING ON DELIVEROO!!!!!!!!!! HE DESERVES A PROMOTION NO JOKE

Good. But expensive.

I order 4 meals burgers eith no cheese all still came eith cheece my milk shakes were not the flavor i ordered tried to explain to staff and they refused to correctly order

They put "special offers for delivery" but you never receive them. Because they are fake offers.
Plus the "food" is crap and over priced slop.

Offering free peanuts - unbelievably irresponsible! Or intentionally trying to exclude people with allergies! I would never go there with my kids and their friends

Asked for a burger and chips and got refused! Why?

Visited on the 30/05/2026 the day after I was extremely ill unable to keep liquids down visited my gp on the Monday to be told I had food poisoning the only thing I had eaten was five guys on the Saturday by the Sunday morning 31st I was ill never will eat anything from this place again !

Last minute decision to go here as no tables at my first choice in the area. Never again. The staff were welcoming and efficient but the burger was possibly the worst I have ever eaten . Dry and lacking in any flavour in a dry bread roll with a smear of acrid tomato sauce. The chips were acceptable but I was amazed at the presentation ,a small cup contained some of them but the rest were just tipped into the bag containing the burger. I cannot imagine how this chain survives.

excellent food and drinks, well made, definitely recommend coming here

Tori was a superb server. She took our order fast and efficiently. Food was ready quickly and tasted great

Five guys has amazing stuff and amazing food definitely recommend

The guy galy (staff) and the lady manager was very kind to me and treated me with respect which I really appreciate.

I ordered through a delivery service at 22:47 and was quoted 23:30 as the lates my order would arrive. The delivery time kept creeping up, later and later until they quoted midnight, which was 1 hour and 13 minutes after placing my order. I spent the evening hungry and disappointed.