Adobe Reviews 7,184

Very disappointing experience.
I signed up because Adobe Acrobat advertised a 7-day trial with access to the tools I needed. My goal was simple: convert a large PDF technical manual into a Word document.
Unfortunately, the service did not deliver what was promised. After spending time creating an account and starting the process, I was unable to complete the conversion as expected. The trial period gave the impression that the required features would be available, but in practice the service did not provide the result I signed up for.
The experience felt misleading and wasted my time. If a feature is restricted, limited, or unavailable during the trial, that should be made clear before users invest their time.
Very frustrating experience.

I was just charged for a monthly fee I never ordered and I cannot find the place to stop the payments. This was an unauthorized charge and I believe it's likely fraud. Do not use Adobe!

Horrible. They steal your money without your consent from your bank acount.

Adobe is bleeding the designers. Adobe didn't send any notification when trial period is almost over. Now I cannot cancel because their cancellation fee is too much.

While their service works great. The price increases all the time... It might be due to the investment in AI, but most graphic designers don´t need that! But yet we still have to live with the subscription going up all the time... Affinity might be the choice, but it will not keep being "free"... Im not saying I want "free" software, I just want a fair price or maybe bring back the "one time deal" again

200$ to cancel a outdated subscription service, should be illegal

Two unauthorised cancellations, four agents, a missed client deadline, and nearly four hours of my day

I have been an Adobe customer since 2005 as a student and a paying subscriber since 2009 as a professional.

Today was the worst customer service experience of my life.

I contacted Adobe to discuss the price increase on my Creative Cloud Pro plan - from £24.97 to £55/month. My intention was to negotiate, not cancel. Instead:

Agent 1 (Chandra): Informed me mid-conversation that my plan had already been cancelled - on 19 June - without my authorisation. I had never confirmed cancellation with anyone. When I raised this, I was told it was a "technical issue." Chandra offered CC Pro at £36.93/month and provided case ref ADB-45821664-V9N7 but failed to mention that a reactivation button was already available on my account - something I spotted myself.

Agent 2 (Shweta): Offered CC Pro at £34.75/month. I accepted. She then hit a "duplicate error," ended the chat abruptly, and in doing so cancelled my Creative Cloud Pro plan entirely - for a second time, and without my authorisation. I received a cancellation email at 1:28pm stating my service would end that same day. I lost access to Premiere Pro immediately, causing me to miss a client deadline.

Agent 3 (Rafaqat): Spent 20 minutes trying to sell me an enterprise admin account for a single-user subscription. Completely ignored my questions. I had to ask to be escalated to a supervisor.

Agent 4 (Vanam, Supervisor): Eventually resolved the situation by placing CC Pro on a new account at £34.75/month - case ref ADB-45848720-B3P5. This took a further hour and required me to create a new account entirely.

In total: nearly four hours, two unauthorised cancellations, a missed client deadline, and a subscription now split across two accounts as a workaround for Adobe's own system errors.

I was told Adobe has no formal complaints process. I was directed to a community forum. A 17-year customer. "Miscommunication" was the word used. It isn't close.

I attempted to cancel my free trial before the 14-day period ended. However, whenever I logged into my Adobe account, the subscription did not appear and I received messages indicating that no active membership was registered under my account. Because of this, I was unable to access the cancellation option.

Now that the 14-day period has passed, the subscription has suddenly become visible in my account, and I am being charged a cancellation fee.

Seems like a scam....

I was wondering how a big company like Adobe charges customers incorrectly. For example, they charged me 3 times in the month of May 2026 at different amounts and when I looked into my account, it only shows one charge. I would not even need a subscription, however, I could not read documents sent to me and when I tried to download the free version, it always asked for subscription.

When we handle Big Brand such as Adobe Acrobat. We should make the Clap for such Proffessional Technology provider that contributed to the impossible to ignore documenting elements in the past tow decades, I hope it makes the next step towards generative AI scripting for formal documents.

I will never use Adobe again after having to pay over 100 dollars in cancellation fees. It’s a scam, and unjust. Guess I’m just another pissed off customer adding to the one star reviews here but I think it’s very telling that there are so many here.

My subscription was due to end yesterday. When I attempted to cancel online, I was presented with a message stating that I would be charged a £200 early cancellation fee, despite being out of contract. This appeared to contradict UK consumer protection principles, including the right to cancel within the relevant cooling-off period.

After spending over an hour on a painfully slow online chat, I was repeatedly told that the charge would stand and that the situation was somehow my fault, even though I contacted Adobe on the day my subscription ended. It was only when I stated that I would escalate the matter to the relevant authorities that their position suddenly changed. They apologised and confirmed that I would not be charged after all.

The fact that the fee was removed so quickly suggests that it should never have been applied in the first place. Many customers would simply accept the charge rather than spend hours arguing their case, and that is what makes this practice so concerning.

Yet another review to add of having cancelled my "free trial" and then being tricked into another slightly differently named subscription. Who at Adobe thinks this deception tactic is a good idea?
I signed up for a free trial ending June 12th. On June 9th, i cancelled it (after a LOT of time wasted trying to find the cancellation area). I got a cancellation notice saying my service would end on that same day.
However, today i noticed they charged my bank card on June 13th. I logged back into my account and see that they have not honored the cancellation, and my subscription is still active. Yet now it is called something different to what I cancelled?? Seems they may have tricked me somewhere along the lengthy cancellation process, with endless pop-up windows and Ryanair-type "are you sure", "would you like this instead" messages, which are deliberately designed to be confusing so you accidentally click on something that looks like a cancel button but turns out to be something else. Absolute scam - can't believe this isn't an illegal practice. Luckily I paid on my Amex credit card, and they are usually really great at sorting out these disputes so consumers get their money back from unscrupulous and dodgy vendors.

I was very dissapointed. They did not allow me to cancel the subscription and change the cost to make it more expensive.

The level of support is CHRONICALLY BAD. The call quality is horrific, the clueless support staff simply pass you to the next person or cut you off. A truly terrible company to be avoided at all costs.

Do not sign up for Adobe free trials.

I cancelled my Adobe Stock trial during the trial period, but Adobe still converted a separate Creative Cloud Photography plan with 1TB into an annual plan billed monthly.

I was charged TWD 704, and when I tried to cancel, Adobe showed an early termination fee of TWD 3,869. I also could not remove my saved credit card while the plan was active.

The cancellation process and billing structure are confusing and misleading. The virtual support assistant was useless. I will not trust Adobe free trials again.

Cancelled my free trial two days into the seven day free trial, they gave me direct confirmation they would cancel my subscription and then they charged me anyway.

How has this company not been hit with a class action lawsuit for this? This is straight-up illegal.

Good professional programs that throw a lot of different offers but there is no support email listed anywhere. None of the articles that are supposedly intended for support help. I subscribed to the annual plan, logically it should end after a year, but no, it continues and still imposes a fine of 200EUR. Give them the little finger and they eat the whole hand. It is impossible to cancel subscriptions without large fines.