I have used Arlo Pro 2 (4 of them) cameras and floodlight (2) for a few years. They work reasonably well but every few months lose contact with the base station and need to be set up from scratch. How... See more
Company replied
Arlo Security | United Kingdom
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See what reviewers are saying
Used to be brilliant and reliable now hubs regularly stop talking to app and come on and offline all the time, batteries which use to last 4 months reduced to 1-2 weeks at best with no other change to... See more
Company replied
Excellent warranty support from Arlo after a recently purchased Ultra 2 camera stopped working. They sent me a replacement within a few days. Now the negatives - The screw in mounting bracket - the... See more
Company replied
Recently I added a wire free video doorbell with Chime 2 (bought as a discounted package from John Lewis) to supplement my existing “Pro 3 Floodlight” camera with solar panel. Set up was simple (direc... See more
Company replied
Company details
Written by the company
At Arlo we believe a watched over space is a safer space. We make security cameras, video doorbells and floodlights that give you the power to protect the things you care about. Our cameras feature industry leading video and sound quality with up to 4K video capture that lets you zoom in on important details up to 12x. Being wire free, an Arlo home security camera system is easy to install and can be set up in less than 15 minutes. Accessed via our highly rated app you can check on your property at anytime, from anywhere. Choose to subscribe to the premium version of our Arlo Secure app and never lose evidence if your local storage is damaged or stolen as every video is saved safely to the cloud. Arlo Secure detects more than any other brand letting you identify & prioritise people, cars, pets & packages. In addition, Arlo's indoor and outdoor cameras are compatible with all major smart home systems such as Amazon Alexa, Apple Home Kit, Google Assistant and Samsung Smart Things.
Contact info
United Kingdom
- ukshop.arlo.com
It sometimes doesn’t work. Support useless.
I have used Arlo Pro 2 (4 of them) cameras and floodlight (2) for a few years. They work reasonably well but every few months lose contact with the base station and need to be set up from scratch. However the base station has now decided it cannot be found by the app. So nothing works at all. Have done reset. Have done hard reset. Many times. Nothing. Have emailed their support. No response. About £2k of kit about to go in the bin. They are still charging me a monthly subscription! Beware.
November 24, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Ian,
Thank you for taking the time to share your feedback. We are sorry that your Arlo system is not working correctly and that you are unable to keep an eye on what matters most to you.
If your base station is not found during setup, please make sure that you are connected to the same Internet network to which your base station is connected via Ethernet cable. Make sure that your base station is online by checking that the Internet LED on your base station is either solid green (if you have the VMB4000 multi-LED base station) or solid blue (if you have the VMB4500 model with a single LED). You will find more troubleshooting steps in this support article: Arlo can't discover my SmartHub or Base Station during installation; what do I do? > https://kb.arlo.com/1179130/Arlo-can-t-discover-my-SmartHub-or-base-station-during-installation-what-do-I-do
If you managed to re-add your base station to your account, please re-sync your Arlo camera to it. For further help with this, please have a look at these support articles:
• How do I set up and sync my Arlo wire-free cameras? > https://www.arlo.com/en_gb/support/faq/987/How-do-I-set-up-and-sync-my-Arlo-wire-free-cameras
• How do I manually sync my Arlo camera to a SmartHub or Base Station? > https://kb.arlo.com/000062134/How-do-I-manually-sync-my-Arlo-Ultra-or-Pro-3-camera
If you reached out to our support team by opening a case via our website, please note that the first contact you had was with a bot. After answering all the automatic questions, you will be prompted to request further assistance from a live agent. Please notice that the automatic e-mail with the questions related to your issue may have ended up in your spam folder.
We advise you to reach us by phone at 01344 585775, from Monday to Friday, 9 AM to 17:30 PM. Alternatively, please note that you can also open a live chat with our support by choosing the appropriate option on our website: https://www.arlo.com/en_gb/support
Rest assured, we have no intention of continuing to charge customers who are experiencing issues with their devices and who are unable to fully utilize their Arlo Secure subscription. If applicable, we will issue you a refund.
In order to best help you, we have asked for your contact information so that we can review your support case and provide you with the best possible assistance.
Regards,
Arlo Europe Support
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Doorbell is a joke, batteries do not last
Doorbell is a joke, replacement unit stopped working again after few months, batteries do not last even half of stated capacity even if all sensor settings reduced to absolute minimum. Extermly dissapoiunted with cameras and doorbell
November 2, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear customer,
We are sorry to hear about your experience with our cameras and Arlo Video Doorbell.
Please note that the battery life of our devices varies with device settings, use, activity captures, and environmental factors. Please have a look here for further useful information: https://kb.arlo.com/291/How-can-I-extend-my-Arlo-camera-s-battery-life
Please get in touch again with our support team again and describe the issue you are still experiencing with your cameras and Arlo Video Doorbell and our experts will be glad to assist you further: https://www.arlo.com/en_gb/support
Feel also free to mention that you are a Trustpilot reviewer.
Regards,
Arlo Europe Support
Horrendous and non-existent ‘Customer Service!’
We have 3 Arlo cameras, and whilst the cameras themselves are great, Arlo’s customer service is some of the worst I have encountered… on the rare occasion they actually get back to us! We went away just as our cameras failed on us - they were showing a firmware update and so are not usable. We occasionally get notifications on one of the cameras but can’t actually view anything or change the motion areas etc. (I’d also like to add at this point that we pay the monthly subscription for Arlo!!) Not ideal for your cameras to go down just as you go away. And here we are, 6 weeks on and no closer to having anything resolved. They communicate via a ‘portal,’ Initially, I had to respond to countless questions about our internet and even after all the information I shared, we received no response. My husband has repeatedly called to then be told it’ll be sent to the agent via this portal thing. We are still within warranty, which I have pointed out, but can’t help but feel we’ll get to November (when it expires) and be fobbed off with some excuse. Such a shame as the cameras are great when they work, but if I’d known how shoddy the ‘aftercare’ and ‘customer service’ was going to be, I’d have gone with another company. Paying a monthly subscription for cameras that aren’t offering us any security and so effectively have no purpose, and having no support from the company, shocking - Seriously, buy from somewhere else!
October 19, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear customer,
We are sorry to read about your experience with our customer service. We would like the opportunity to look into this further so that we can help you.
We have asked for your contact information so that we can review your support case and provide you with the best possible assistance.
Arlo Europe Support
Much better than one of the UK's…Doorbells
Much better than one of the UK's Leading No1 Doorbells that we had for 5 years or, it was completley rubbish.
October 2, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Tim,
Thank you for sharing your 5-stars rating! We are really happy to read that our Arlo Doorbell has met your needs and expectations.
If you require any help or have any questions, feel free to get in touch with our support team and our experts will be more than glad to help you. You'll find all the available contact options, including the live chat, on our official page: https://www.arlo.com/en_gb/support
You can also reach out to us on Instagram: https://www.instagram.com/arlosmarthomeuk/
Have a fantastic day,
Arlo Europe Support
Excellent warranty support from Arlo…
Excellent warranty support from Arlo after a recently purchased Ultra 2 camera stopped working. They sent me a replacement within a few days.
Now the negatives - The screw in mounting bracket - the lock nut that tightens against the back of the camera, doesn't tighten the camera sufficiently to stop it moving in strong wind. Due to this I've regularly received a message saying that the camera has moved and the activity zones I'd previously set up no longer work. I've resetup activity zones a few times in just a few weeks.
Why o why Arlo, does your hub mirror the WiFi channel of our home routers. They should be on a different channel (1, 6 or 11) to avoid interference with our home routers. If I change the channel on my home router, after a short while, the Arlo hub has changed to the same channel according to the WiFi analyser app I use.
October 5, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Jim,
Thank you for sharing your feedback with us. We are happy to read that our support team helped you when in need,
Also, we appreciate your feedback on the mounting bracket and Wi-Fi channel of the SmartHub. We believe that our experts from our customer service would be glad to look into your camera bracket to check whether it is faulty. They will also be happy to hear about your feedback on the Wi-Fi channel!
Feel free to get in touch again with our experts by choosing on the available contact options on our website: https://www.arlo.com/en_gb/support
Regards,
Arlo Europe Support
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Arlo Firmware
I am having issues with this system with regards to firmware update still awaiting the company to out
September 28, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear customer,
We are sorry to read about the issue you have been experiencing. If you are unable to update the firmware of your Arlo device, please visit the following knowledge base article for useful troubleshooting steps: How to troubleshoot Arlo Firmware Update Error 4208 > https://kb.arlo.com/000062679/How-to-troubleshoot-Firmware-Update-Error-4208
If you require our further assistance with this, please get in touch with our technical support by choosing one of the contact options on our website: https://www.arlo.com/en_gb/support
To open a live chat, please scroll down and click on "Chat with us: Monday - Friday, 9 AM – 5 PM".
To manually open a ticket, click on "Message support from your account".
Finally, to reach us by phone, you can do so at 01344 585775. Our agents are available from Monday to Friday. 9 AM to 17:30 PM.
Regards,
Arlo Europe Support
Arlo Ultra 4k cctv
I've had my Arlo Ultra cameras for quite some time, all connected to Arlo Solar panels, and they are brilliant ! The camera 4k viewing and recordings are excellent clear and crisp clarity, and the solar panels keep the cameras fully working even in low light conditions. I do have a subscription which which really should be cheaper but you do get extras including extended warranty and replacement of cameras if stolen ect.
Customer Support can be hit and miss at time's but generally have fixed all problems I've had in the end to my satisfaction.
My only complaint is the hub signal strength ! It could do with being a lot stronger and wifi connectable like it's competitors so you can then place it in more convenient locations in your home away from your broadband hub.
Overall ⭐️⭐️⭐️⭐️
October 2, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Stephen,
Thank you for taking the time to share your positive review! We are happy to hear that you have found the image quality of your Arlo Ultra camera clear and crisp, and that you are enjoying all the advanced features included in your Arlo Secure subscription.
While it is not possible to directly extend the base station or SmartHub's Wi-Fi range, you can connect it to an extender in order to move it away from the main router and closer to cameras that may be too far away from it. This knowledge base article may contain helpful information on how to extend : How can I extend the range of my Arlo system? > https://www.arlo.com/en_gb/support/faq/5568/How-can-I-extend-the-range-of-my-Arlo-system
If you need any help or have any questions, feel free to get in touch with our support team and our experts will be more than glad to help you. You'll find all the available contact options, including the live chat, on our official website: https://www.arlo.com/en_gb/support
You can also reach out to us on Instagram: https://www.instagram.com/arlosmarthomeuk/
Have a fantastic day,
Arlo Europe Support
Great picture quality but—-
Third set of cameras. All replaced under warranty from John Lewis.
Website next to useless and customer service practicly non existent.
Shame as cameras quality really good
October 1, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear customer,
We are sorry to read that you have experienced difficulties in getting in touch with our customer service when you needed it.
In case of need in the future, you will find all the contact options on our official webpage: https://www.arlo.com/en_gb/support
To open a live chat, please scroll down and click on "Chat with us: Monday - Friday, 9 AM – 5 PM".
To manually open a ticket, click on "Message support from your account".
Finally, to reach us by phone, you can do so at 01344 585775. Our agents are available from Monday to Friday. 9 AM to 17:30 PM.
Regards,
Arlo Europe Support
Total waste of money - dont buy
Arlo cameras are a total waste of money. I have 3 cameras and a doorbell. They worked OK for approx 6 months. I recieved a message that the firmware needed to be updated as soon as I have tried to do this there is no way of locating the cameras through my wifi anymore. I have tried everything. The worst part is there is no support email for Arlo you just constantly get links for further instrcutions. These are a total waste of money do not even think of buying them
September 25, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear customer,
We are really sorry to hear about your experience.
Please try resetting your SmartHub to bring the cameras online. Follow the guide from this knowledge base article to reset the SmartHub: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values.
To receive further assistance with this if needed, please get in touch a second time with our support team, our experts will be more than happy to assist you in resolving this issue. You'll find all the available contact options, including the live chat, on our official page: https://www.arlo.com/en_gb/support
Arlo Team
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GREEDY ARLO
It’s a disgrace I have five Arlo cameras, which do not require a subscription to record movement.
The new ARLO essential spotlight requires a subscription in order to record Movement.
Pure and utter greed, after enticing me into buying five cameras now I have to subscribe in order to record movement.
Tell me if this is not great, what is!!!
September 13, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear customer,
We are sorry to hear about it.
Our Arlo Secure subscription allows you to take advantage of personalized smart features, like activity zones and notifications (for people, animals, vehicles, and packages); the lock-screen notifications – exclusive to Arlo - allow you to take action faster. Thanks to cloud storage, all your recordings are safely stored in our Arlo cloud.
The Arlo Essential Spotlight comes with a 3-month free trial which allows you to test all the Smart features and after the trial plan expires, you can decide whether to subscribe to Arlo Secure.
Further useful information can be found in the following knowledge base articles:
• What is Arlo Secure and how can I benefit from it? https://kb.arlo.com/000056583/What-is-Arlo-Secure-and-how-can-I-benefit-from-it
• What are the available Arlo subscription plans and how much cloud recording is available? https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available
• What options will I have when my Arlo trial ends? https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-Smart-3-month-trial-plan-ends
If you have a legacy Arlo camera (Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, or Baby), you continue to have free 7-day rolling cloud recording on up to 5 legacy cameras. If you want benefits like advanced object detection, longer video history, cloud activity zones, and more, then you can purchase an Arlo Secure subscription.
In case of questions or if you need assistance regarding your Arlo products, please get in touch with our support team and our experts will be more than glad to help you. You'll find all the available contact options, including the live chat, on our official page: https://www.arlo.com/en_gb/support
Arlo Team
Great product and easy to install
August 28, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Adrian,
Thank you for sharing your feedback and for the 5-stars rating! We are delighted to read that your Arlo device was easy to set up.
If you need any help or have any questions, feel free to get in touch with our support team and our experts will be more than glad to help you. You'll find all the available contact options, including the live chat, on our official page: https://www.arlo.com/en_gb/support
You can also reach out to us on Instagram: https://www.instagram.com/arlosmarthomeuk/
Have a lovely day,
Arlo Europe Support
Doorbell with Chime 2
Recently I added a wire free video doorbell with Chime 2 (bought as a discounted package from John Lewis) to supplement my existing “Pro 3 Floodlight” camera with solar panel. Set up was simple (direct to 2.4 GHz wifi) and everything works well. The audio isn’t the greatest but the video quality is good. The doorbell doesn’t pick up someone approaching until they are pretty much on top of the doorbell, but it’s just about good enough. It’s using around 1% of battery charge per day with light/moderate use since late August. Very easy to extract and re-charge the battery. So far so good.
September 3, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Ron,
Thank you for sharing your positive feedback! We are happy to read that the wireless Arlo Video Doorbell was easy to set up.
If the audio quality is poor, please note that this may depend on the Wi-Fi signal quality or upload Internet speed. Feel free to perform a speedtest (https://www.speedtest.net/) and check if the 2 Mbps upload speed requirement is met.
If you need any further assistance with this, please get in touch with our support team and our experts will be more than glad to help you. You'll find all the available contact options, including the live chat, on our official page: https://www.arlo.com/en_gb/support
Have a nice day,
Arlo Europe Support
My second unit but how complicated to…
My second unit but how complicated to replace the subscription fee with old unit. Why not make it easy & cheaper ?
September 1, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Steve,
if you would like to change your Arlo Secure subscription, please refer to this knowledge base article: https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan
If you need further assistance with this, or if you are experiencing any other kind of issues with your Arlo system, please get in touch with our support team. Our experts will be more than glad to help you!
You'll find all the contact options, including the live chat, on our official page: https://www.arlo.com/en_gb/support
Regards,
Arlo Europe Support
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Have added additional camera and they…
Have added additional camera and they drop out and require reconnecting. Have stopped using door bell and Chime and very poor and unreliable.
September 1, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear David,
we’re sorry to hear about the connectivity issues you have been experiencing.
If your Arlo camera keeps disconnecting, this may have several causes, like a weak Wi-Fi signal caused by excessive distance or Wi-Fi interference in the vicinity. For more helpful troubleshooting steps, please visit the following knowledge base article: https://kb.arlo.com/1133448/My-Arlo-camera-is-offline-how-can-I-troubleshoot-it
We would like the opportunity to look into the problems you are experiencing with your camera, Arlo Video Doorbell and Arlo Chime, and help you solve them. You'll find all the contact options, including the live chat, on our official page: https://www.arlo.com/en_gb/support
Regards,
Arlo Europe Support
The worst door bell
The worst door bell ever and the customer service useless
I purchased a Arlo door bell and the Chime 3 months ago and I have had problems with it when I was going to live stream and the battery was dropping so quickly like in 10 days and it supposed to be for up to six months
I have called customer service helpline more than 50 times and upended maybe 15 cases all ways telling me to do something deference to see if would solve the problem but never did and promised me to replace the device but they where paying deferent game each time at the end I give up and dump it my arlo door bell and the chime
My advice don’t waste your money and time don’t buy arlo products
Go to ring products
August 30, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Saman,
We are really sorry to read about the experience you have had with our products and support team.
If you do not have your Arlo Video Doorbell and Arlo Chime any more, in case of need in the future, please get in touch with our support team and mention that you are a Trustpilot reviewer. Our experts will be more than glad to have another look at your matter and provide further assistance.
Regards,
Arlo Europe Support
Awful!!
Awful!!! Camera simply wouldn’t work, I factory reset it and then it stops working. They keep closing my support tickets without dealing with them. Avoid at all cost.
August 30, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Danielle,
We regret hearing about your experience with our customer service. Rest assured that we are committed to providing the best possible support to our customers.
Please contact our customer support again and mention that you are a Trustpilot reviewer, so our experts can have a deeper look at your issue and provide further assistance.
Regards,
Arlo Europe Support
Got this as part of Verisure
Got this as part of Verisure, picture good but try adjust it, it is a nightmare "pinching" impossible circle just goes round and round, very annoying! Also a doorbell without a doorbell???
My son bought a cheap camera 1/4 price and much better.
Well they were supposed to come out to the door camera today, no one turned up! £46 for this kind of customer service!!
August 9, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear David,
We are sorry to read about the difficulties you have experienced with your Arlo device.
If your device was purchased through Verisure, we advise you to get in touch with Verisure support to receive the appropriate assistance. You can find all the avalable contact options on Verisure website: https://www.verisure.co.uk/contact-us
Regards,
Arlo Europe Support
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Great cameras, good support, flaky software
Update 2:
I need to update this review to reflect the great customer service I’ve just received.
There was a problem cancelling one subscription and starting another. It’s clearly a defect. The support agent walked through it with me and I took screen shots at relevant points. At the end he thanked me for my time and offered a discount for my trouble.
The software has become more reliable, though there are still flaws with the updating the feed list following a notification.
As a result I’m upgrading the score from 1 to 4. The cameras are very good.
Update:
Hmmm mention I’m a Truspilot reviewer. So you pay attention to people who call you out, but ignore others?
The zones I’ll try adjusting sensitivity, but that’s a bit of a nonsense. The whole area that covers the road is blanked out, yet I still get vehicle alerts.
On the point about poor coverage:
- your software says it’s good.
- the event is recorded and available in the app on the specific devices screen, it just doesn’t appear in the feed screen. I can leave it an hour and it won’t appear. Force close app and re-open and it’s there.
For the record, all cameras are powered using your external power cable.
Now back to contacting support. I’ve sent three emails, one of which included video capture of my mobile screen as I ran through the above scenario, which is 100% repeatable. Absolutely no response from you.
Original review.
The software is riddled with bugs, and the technical support simply don’t respond.
Examples of bugs:
- Camera stops connecting to app
- App regularly freezes
- Notifications arrive but the event feed in the app has no entry. Restart the app and they appear
- Zones don’t work reliably - quite often get alerts for motion outside the zone
The cameras themselves are good, but with such buggy software, the experience overall is not great.
July 20, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear customer,
We are really sorry to read about your experience.
The connectivity issues you mentioned may stem from a weak Wi-Fi signal or Wi-Fi interference in the area.
In this knowledge base article, you will find helpful troubleshooting steps related to the activity zone snot working as expected: https://kb.arlo.com/000062452/My-Arlo-Activity-Zones-are-not-working-how-can-I-troubleshoot-this
Uninstalling and re-installing the Arlo Secure app may help with the remaining problem you described.
Please get in touch with our technical support team again and mention that you are a Trustpilot reviewer. Our agents will be more than glad to assist you in solving the issues you are experiencing.
Regards,
Arlo Europe Support
Used to be brilliant and reliable now…
Used to be brilliant and reliable now hubs regularly stop talking to app and come on and offline all the time, batteries which use to last 4 months reduced to 1-2 weeks at best with no other change to system (I replaced batteries, no change), tech support is useless. Having spend >£1.5k on their equipment now looking to exit brand as soon as possible and move to rival. Spoke to a couple of friends with the same system and also their experience so not just a 'me' thing. Real shame as i really enjoyed using up to about a year ago.
July 1, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Marcus,
We are sorry to hear about your experience and are committed to providing the best possible support to our customers.
Please note that the battery life of our devices varies with device settings, use, activity captures, and environmental factors.
For more useful information, please refer to the following knowledge base:
* How can I extend Arlo camera battery life? — https://kb.arlo.com/291/How-can-I-extend-Arlo-camera-battery-life
Please contact our customer support again and mention that you are a Trustpilot reviewer, so our experts can take a deeper look at your issue and provide further assistance.
Regards,
Arlo Europe Support
AVOID! AVOID! AVOID!
AVOID! AVOID! AVOID!
They promised me a 20% discount code, and said they'll email it to me straight away. I waited but no email arrived. Then they put the prices up on their website by over 50%. Then they conveniently issued the discount code after the price hike. This meant I was paying over £500 more.
Their UK helpline say they can't honour prices from the day before. They can't put me through to a manager and they don't have a complaints department.
Although after reading the reviews on here, I think I've just saved myself a couple of thousand £££!!
June 27, 2023
Unprompted review
Reply from Arlo Security | United Kingdom
Dear customer,
We are sorry to read about that.
Please get in touch with our customer service again, as we believe that our experts can still help you with this and provide you with a satisfactory solution that meets your expectations. Our UK team can be reached by phone at 01344 585775 from Monday to Friday, 9 a.m. to 5:30 p.m.
You can find all the available contact options here: https://www.arlo.com/en_gb/support
Regards,
Arlo Europe Support
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