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Tanner Reviews 1,140

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of ordering and the quick, efficient processing of their purchases. Many people appreciate the competitive and fair pricing, along with the high quality of the products received. The delivery service is consistently praised for its speed and timely arrival, with many noting excellent communication regarding order updates and tracking. However, some customers also noted that shipping costs could be high, sometimes exceeding the price of the purchase itself. A few other people also felt that certain orders took too long to arrive, or that packaging was occasionally inadequate, leading to damaged or missing items.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Customers had positive experiences with product, frequently highlighting its quality and how it matched... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and smooth,... See more

Price

Users describe positive interactions with price, with many reviewers finding the prices to be good, fair, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent customer service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed an order online. It was easy to find what I was looking for. The prices were good. The shipping was good other than only getting one tracking number for to different shipments. However when I... See more

Rated 5 out of 5 stars

My first experience with Tanner Bolt was in regard to a small order of about 20 unique items, to be used as samples, upon which we could evaluate if the products would work for our business. Future /... See more

Rated 5 out of 5 stars

A business that answers the phone and answers questions! As a business owner, I often don’t have time to go back and forth with emails or chatbots to get answers, Tanner had my questions and concerns... See more

Rated 5 out of 5 stars

I am a new customer with tax exemption because I work for a school and was concerned the setup of the account would be a long time. Customer service was kind and quick to respond. The website very eff... See more

Company replied


Company details

  1. #1 of 4 best companies in Fastener Supplier
  2. #4 of 7 best companies in Construction Company
  3. #4 of 19 best companies in Hardware Store
  4. #3 of 12 best companies in Industrial Equipment Supplier
  5. #2 of 5 best companies in Protective Clothing Supplier
  6. #2 of 5 best companies in Safety and Work Wear Store

Written by the company

Tanner is a leading industrial supply company serving manufacturers, contractors, and facility maintenance teams for over 60 years. As a full-service industrial distributor, we provide access to more than 25,000 MRO, safety, janitorial, fastener, and facility maintenance products — all from a single, reliable source. Our customers rely on us for fast delivery, knowledgeable support, and dependable inventory solutions that keep operations running without interruption. Whether you need bulk industrial supplies, critical replacement parts, or day-to-day maintenance products, Tanner helps reduce downtime and control costs. What sets us apart is simple: responsive service, deep product expertise, and a commitment to helping our customers outperform their competition. We don’t just ship products — we help businesses operate more efficiently, safely, and profitably.

Tanner - Fasteners & Industrial Supplies

Written by the company

Committed to excellence in service, product & knowledge
We have a long standing commitment to offering our clients trust brands at competitive prices and backing that up with superior product knowledge and problem solving. We value and appreciate our customers and work hard for them to receive the service they deserve.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ordering was easy and quick

Ordering was easy and quick.
Great price on a small order.
Received quickly.
Billed shipping to our account which cost more than the quoted shipping price. Will just have shipping added to the next order.

June 10, 2026
Rated 5 out of 5 stars

I placed an order online

I placed an order online. It was easy to find what I was looking for. The prices were good. The shipping was good other than only getting one tracking number for to different shipments. However when I contacted support about the issue they promptly responded with the 2nd tracking number. Overall a good experience.

June 13, 2026
Rated 5 out of 5 stars

I received the product on time

I received the product on time. I called on a Friday evening, and not only did you answer the phone, but you also shipped out my product for next-day air, it was received on Monday @12 noon.

Thank you!

June 13, 2026
Rated 4 out of 5 stars

Nice fasteners

Nice fasteners. Putting a deck on my snowmobile trailer.

June 10, 2026
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Reply from Tanner

Thank you for your review! We’re so glad to hear everything met your expectations and that you had a great experience with us. We look forward to serving you again soon. -Maggie (Purchasing Manager)

Rated 5 out of 5 stars

Wonderful Experience

The customer service with Tanner Bolt was exceptional. Charlie was very responsive to my emails, and even called me personally to make sure that we were given excellent service. We will definitely keep them in mind for future fastener needs.

June 9, 2026
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Reply from Tanner

Thank you so much for sharing your experience. We’re delighted to hear that you’re satisfied with both the product and service. We value your business! -Matt (eCommerce Manager)

Rated 5 out of 5 stars

Great service

Great service, shipping was extremely fast, and their prices were the best.

May 20, 2026
Unprompted review
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Reply from Tanner

Your feedback made our day! We’re thrilled the product worked out well for you, and we’re grateful for your support. We can’t wait to serve you again. -Carly (Marketing Dept)

Rated 5 out of 5 stars

Checked things out online and it was…

Checked things out online and it was easily navigated and found what needed quite easily! Then I placed a call as we needed to know if in stock as we needed it soon. They didn't have them at that moment but they checked it out and found it was to be in within 3 days and then could ship to us.....everything worked out Great and we received! The help was perfect!! Thank you and I will be back!

May 27, 2026
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Reply from Tanner

Thanks for the positive review! We’re always striving to provide great products and service, and we’re happy to hear we delivered. -Gus (Warehouse Manager)

Rated 5 out of 5 stars

Great Pricing

Great Pricing. Fast Shipping Excellent communication

May 28, 2026
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Reply from Tanner

We appreciate your thoughtful review! It’s wonderful to know you’re pleased with your order. Thank you for trusting us with your project needs.-Charlie (Customer Service)

Rated 5 out of 5 stars

The whole transaction was very smooth…

The whole transaction was very smooth your site is easy to navigate,prices are fair and communication with customers is very good! My order was received on time! Thanks

June 3, 2026
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Reply from Tanner

Thank you for your review! We’re so glad to hear everything met your expectations and that you had a great experience with us. We look forward to serving you again soon. -Maggie (Purchasing Manager)

Rated 5 out of 5 stars

Tamper proof screws

Found the item I needed and it was delivered very fast. Should keep everything secure.

June 2, 2026
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Reply from Tanner

We truly appreciate your kind words! Knowing you’re happy with your purchase means a lot to us. Thanks for choosing us, and we hope to work with you again. -Freddy (Customer Service)

Rated 5 out of 5 stars

Fast and great quality

Fast and great quality

May 30, 2026
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Reply from Tanner

Thanks for the positive review! We’re always striving to provide great products and service, and we’re happy to hear we delivered. -Gus (Warehouse Manager)

Rated 5 out of 5 stars

SUPER FAST SHIPING

May 23, 2026
Tanner logo

Reply from Tanner

We appreciate your thoughtful review! It’s wonderful to know you’re pleased with your order. Thank you for trusting us with your project needs.-Charlie (Customer Service)

Rated 1 out of 5 stars

order never received company still…

order never received company still hasn't called me back

May 30, 2026
Tanner logo

Reply from Tanner

Hi there, thank you for bringing this to our attention. We're sorry for the frustration. Our records show that your order was delivered on 6/2/26. We've shared this with our team for review.

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