All your wmployws in the telephone and game delivery dept get a radio mention! Everytimee i had to call and whine n cry about the sin card not working or them sending a new one , customer service were... See more
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Making Cell Service available to seniors and disabled (Indigent) with 1000 mins talk and unlimited texts and 4.5 gigs of data for free!!! You can also top off your account and get unlimited everything... See more
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My experience is still Great! The only reason for 4 stars and not 5, is because I some times don't get a good signal at home an have to go for a walk to make a call.
Company replied
I don't think I have a good review for standup wireless because I ordered a new sims card when I really was trying to get a new phone and phone number. I called myself activating this stand up wirele... See more
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Company details
- #18 of 58 best companies in Telecommunications Service Provider
- #11 of 21 best companies in Cell Phone Store
- #18 of 55 best companies in Internet Service Provider
- #2 of 18 best companies in Mobile Network Operator
- #4 of 19 best companies in Phone and Internet Service
About StandUp Wireless
Written by the company
- StandUp Wireless is a national prepaid wireless service provider dedicated to connecting low-income individuals and families with reliable, affordable mobile phone service.
- StandUp proudly participates in the Lifeline Program, a Federal Communications Commission (FCC) program, to make mobile service either free or significantly discounted for eligible households. StandUp also participated in the Affordable Connectivity Program (ACP) and Emergency Broadband Benefit (EBB) when those programs were available
- For more than a decade, StandUp Wireless has helped people stay connected to what matters most: loved ones, jobs, education, healthcare, and emergency services. Our work plays an important role in closing the digital divide by ensuring that individuals and families who might otherwise be left behind have access to essential mobile connectivity.
- Our customers receive free talk, text, and data plans through the Lifeline program, along with simple, low-cost top-up options to add extra minutes or data whenever needed. Customers can bring their own phone or receive a SIM or eSIM, making it easy to start service without unnecessary barriers.
- What sets us apart is our community-based approach. StandUp is one of the few remaining Lifeline providers still showing up, on the street, across the country allowing our valued customers to enroll in Lifeline and get service in whatever way is best for them, be it online with an eSIM, or in person. This allows us to reach underserved communities more effectively and offer personal, in-person support.
- We operate with a strong commitment to compliance and transparency, meeting all federal and state regulations that govern the Lifeline program. Our team works hard to simplify the enrollment process, provide clear information, and ensure customers receive the service they qualify for.
- Our Mission
- To remove communication barriers by making mobile phone and internet access affordable and accessible to everyone who qualifies—because staying connected isn’t a luxury, it’s a necessity.
- What We Offer
- -Free or discounted phone service through Lifeline
- -Bring Your Own Device (BYOD)
- -You choose between a physical SIM or eSIM
- -Simple online or assisted in-person enrollment
- -Reliable nationwide network coverage
- -Affordable top-up plans for extra talk, text, and data
- -24/7 Bilingual customer support
- Our Core Values
- Access:
- Affordable service for every qualified customer
- Integrity:
- Ethical, transparent operations that follow all regulations
- Community:
- Local partnerships that create meaningful impact
- Customer Care:
- Support designed to meet people where they are
- If you’re looking for a trusted Lifeline wireless provider, StandUp Wireless is committed to keeping you connected with service you can count on.
Contact info
4.5
Excellent
78K reviews
Asks customers to review
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Very helpful and was very simple!
April 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from StandUp Wireless
Hello Jessica,
We appreciate your feedback and understand your frustration running out of free minutes, before your Lifeline Reload Date. We want to assure you that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify. You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state.
You can purchase additional services, and add value to your plan, through our automated phone system or in your MyAccount. Or a member of our Customer Care Team can assist you with purchasing a TopUp, of additional data or minutes.
You can add unlimited minutes to your plan for only $6/month (+ tax).
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
My phone quit working
My phone quit working. I could not receive texts or calls and I could not send texts or make calls. Contacted company through chat on their website and told them about my phone not doing anything. The first thing they want to do is send a text so they can get access to my account. Duh, email it to me. Then I need to buy a new phone. Since I am low income, I can't afford to pay their prices. Moving my service to another provider.
July 8, 2026
Unprompted review
Reply from StandUp Wireless
Hello Ron,
We regret if there was any confusion as to what is included for free, with Lifeline benefits. We understand it's frustrating to not receive what you were expecting, but want to assure you, that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify. You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state.
Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can help you confirm whatever device you select is compatible. You can easily find a device on Amazon and may even qualify for financing options in your Amazon checkout. Please reach out to us to see how we may be able to help.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Jaime,
We're happy to hear that you had a great and easy experience with our service! We appreciate your positive feedback regarding our team; it means a lot to us. Thank you for taking the time to review our service.
Thank you,
StandUp Support
good company to work with
November 4, 2025
Reply from StandUp Wireless
Hello Joe,
We're so glad to hear you had a good experience working with us. Thank you for your kind words!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
I have had a VERY NEGATIVE experience…
I have had a VERY NEGATIVE experience June of this year. I notified them via their site using email. Explained what was going on, yet they did NOTHING to help. If I could help anyone who is seeking to get mobile service to avoid having the same problem, I would say DON'T GET YOUR SERVICE THROUGH STANDUP WIRELESS!! I'm shopping for a replacement as I write this review.
July 5, 2026
Reply from StandUp Wireless
Hello Linda,
We are truly sorry to hear about the negative experience you had with our mobile service in June. We understand your frustration when you reached out to us via email and felt that your concerns were not adequately addressed.
In order to keep your account information secure, and to remain FCC Compliant, we must confirm we are communicating with the account owner before sharing private customer information. This is for your protection. Some issues customers experience may also require troubleshooting to resolve.
Please reach out to us via chat or phone, so we are able to confirm we are speaking /chatting with the account owner and assist.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Cindy,
We're glad to hear you haven't encountered any issues. Thank you for your feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Great company and service.
November 4, 2025
Reply from StandUp Wireless
Hello James,
We're happy you had such a positive experience with our company and service! We truly appreciate you taking the time to share your feedback.
Thank you for taking the time to review our service.
Thank you,
StandUp Support
Crazy how i underappreciated the value…
Crazy how i underappreciated the value of no contracts. It really is worth it and the service is pretty good. I usually end up spending 5-15$ extra dollars on data but i use it sparingly anyway and few and far between mostly for streaming music in the car.
July 4, 2026
Unprompted review
Reply from StandUp Wireless
Hello Michael,
We're so glad to hear you're appreciating the flexibility of our no-contract service! It's wonderful to know that the service is meeting your needs and that you find it to be pretty good overall. We understand that occasional extra data for things like streaming music in the car can be a small addition, and we're pleased that our service still offers great value for you. Thank you for sharing your positive experience with us; we truly value your feedback!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
My experience is still Great
My experience is still Great! The only reason for 4 stars and not 5, is because I some times don't get a good signal at home an have to go for a walk to make a call.
July 3, 2026
Reply from StandUp Wireless
Hello Richard,
We're so glad to hear that your overall experience continues to be great! We truly appreciate you taking the time to share your feedback. We understand how frustrating it can be to experience inconsistent signal strength at home, especially when trying to make a call.
If you are experiencing coverage or connectivity issues, troubleshooting may be required to resolve. Our Customer Care Team is experienced at resolving issues like what you are describing.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
It is wonderful
Everything worked fine every time I wanna call a family member it went through perfectly
November 4, 2025
Reply from StandUp Wireless
Hello Keira,
We're happy to hear that everything worked perfectly for you, especially when connecting with family members! Thank you for your positive feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Very helpful with my questions.
Very helpful with my questions., made sure I got my same phone number back, friendly, understanding service reps & supervisor's
November 4, 2025
Reply from StandUp Wireless
Hello,
We are so happy to hear that our service representatives and supervisors were friendly and understanding, and that we could assist you with your questions and help you get your phone number back. Thank you for your kind words!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
My service didn’t work most the time…
My service didn’t work most the time and I had a limit on my data and I’m a independent contractor
April 22, 2026
Reply from StandUp Wireless
Hello Michelle,
We appreciate your feedback and understand it's frustrating to run out of free data, before your Lifeline Reload Date. We want to assure you that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify. You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. You can purchase additional services, and add value to your plan, through our automated phone system or in your MyAccount. Or a member of our Customer Care Team can assist you with purchasing a TopUp, of additional data or minutes.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
I appreciate the phone service and the…
I appreciate the phone service and the customer service that I receive when I called them I can't ask for any more I think it's a great program and I enjoy it very much thank you
November 3, 2025
Reply from StandUp Wireless
Hello Emily,
We're so glad to hear you appreciate our phone service and the customer service you received. It's wonderful to know you find our program great and enjoy it! Thank you for your positive feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Great cell services
Great cell services, only problem was with the phone it's self. Couldn't hear unless on speaker..
November 4, 2025
Reply from StandUp Wireless
Hello Tammy,
We appreciate your feedback on our cell services. We are sorry to hear about the issue with your phone's speaker.
Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Great company
November 4, 2025
Reply from StandUp Wireless
Hello John,
We're so happy you are having a good experience with our company! Thank you for your positive feedback!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
This place I sign up to get their free…
This place I sign up to get their free iPhone and they send me some other phone that's an Android that doesn't even work place is a joke.
March 14, 2026
Reply from StandUp Wireless
Hello Nathan,
We regret if there was any confusion as to what is included for free, with Lifeline benefits. We understand it's frustrating to not receive what you were expecting, but want to assure you, that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Goodyear app
November 4, 2025
Reply from StandUp Wireless
We're so happy you've had a good experience and find our mobile app easy to use. Thank you for your positive feedback!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
We're so happy you find our service reliable and our mobile app easy to use. Thank you for your positive feedback!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
They do not give you enough data to…
They do not give you enough data to remotely get through the month and when you do run out of Data, your phone does not work unless you’re on Wi-Fi like you don’t get phone calls and you don’t get text messages it’s pretty ridiculous. Not to mention that I was kind of tricked into switching to this company so this company is pretty predatory. I would steer clear if I were you! Just saying
November 4, 2025
Reply from StandUp Wireless
Hello Kristina,
We appreciate your feedback and understand it's frustrating to run out of free minutes/data (as appropriate to review), before your Lifeline Reload Date. We want to assure you that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify. You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state.
You can purchase additional services, and add value to your plan, through our automated phone system or in your MyAccount. Or a member of our Customer Care Team can assist you with purchasing a TopUp, of additional data or minutes.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
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