Smart Kids Planet Reviews 131

Great Customer Service!
Wonderful Experience!

Wonderful and responsive customer service. Took care of resolving the problem efficiently and with kindness and care. Thank you!

I bought the water table for my favorite 3-year-old. She loves it. There are so many things to do. Highly recommend.

The company was great to work with and the water pump works great. It was exactly what we wanted. Delivery was fast.

I placed an order today and realized I sent it to my address when I need the items to go to my grandchildren's address, all I had to do was ask to send to the proper address and it was promptly addressed with the address change and all with in an hour! I'm so happy and impressed. Thank you everyone

The gift was delivered in a timely manner and great care and followup was provided to me afterwards. Thank you!

Water table and pump arrived together and well packaged.

My granddaughter loves her gifts from Smart kids planet
I’ve been getting her gifts for every occasion from Smart Kids Planet for years!
It’s always one of her favorites.
Customer service is outstanding.
I can’t say enough good things about them .
What am I going to do when she gets too old for these gifts ?!
I’ll be lost !

I ordered the activity board and musical mat for my grandson. I am very pleased with my order and it arrived on time. I will definitely be ordering from this merchant again.

My just turned 5yr.old gr-granddaughter was so excited to receive her very own Chess set.She was so excited she and her dad set up to play immediately. Mom ended up bringing her birthday breakfast to her. This is a game that will grow with her,
What a great learning tool from Smart Kids Planet.

Lots of different modes to this, which I like. Young children may choose which one they want. Shipping was fast which I appreciated.

I ordered a fun gift on Smart Kids Planet for my niece, and had no issues with the ordering process. A representative followed up to make sure everything went smoothly. A good experience!

Ordering the Electrical Circuit Discovery Set was quick and easy. The Set is an excellent gift for a bright 5 yr old.
Our 5 year old has no problem assembling the snap together circuits. The kit provides hours of experimentation that makes electric circuits understandable.

Smart Kids Planet did a great job with customer service. Things happen and the toy got slightly broken in shipment. I contacted the company, they responded right back and reshipped a new one in time for the birthday. The people there are great. Thanks.

I placed an order as a gift for a friends grandchild. Smart Kids Planet followed up to confirm the address and order. While everything was correct I responded to the email to request that the invoice not be included as it was a gift and there was no gift option at checkout.

I received a quick and friendly response saying they would be happy to honor my request. I have not actually seen the item but given the great way I’ve been treated I expect their products to be great too.

I was surprised to find this company is not an authorized dealer for LeapFrog. We had a problem with one of LeapFrog’s globes and had to call LeapFrog only to learn they are under no obligation to help us trouble shoot as we didn’t purchase the globe from an authorized source. When we contacted Smart Kids Planet they apologized, indicated they have no control over the manufacturers policies but eventually agreed to partially reimburse us for the cost of the item.

Smart Kids Planet has many of the best educational playtime gifts for children. Their team of professionals (esp. Donna) are fast to answer all questions and truly care about making every customers' experience a positive one, Shipping is very timely too. Thank you all for making our one-year old family members' birthday party a success!

I never received my package. They sent a photo of the product when it was "delivered," and it had Amazon packaging. Donna claimed they use Amazon's shipping service and do drop shipping from Amazon. However, the products they list on their website can also be found on Amazon's website for less. I asked for a refund because I never got the product in the first place, which is their "The Wonderful World of Learning," which costs 190 on their website (I paid over 200 due to shipping). Upon further research, the same product can be found for a fraction of the cost. I would never recommend this website to someone else. I will never buy another item from here myself.

Ordering was simple and products had good reviews. I was nervous about the tracking at first and could not seem to locate updates using the number given. I reached out to customer care via email and received a timely response from Donna. She was understanding and upbeat...gave me an update and the link I needed to track my package. My order was delivered on time and IN time for my G-son's birthday. Very pleased. Looking forward to seeing him have fun with this.