liquidation.store Reviews 

915
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 539 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value for money and the quality of the products received, often highlighting the exciting and varied contents of mystery boxes. The ordering process is consistently described as easy and straightforward, with many appreciating the quick delivery and well-packaged items. However, some reviewers were not happy with the contents of mystery boxes, finding them disappointing, not matching the advertised value, or containing unusable items like foreign-language products or random parts. A few other people also felt that initial orders sometimes had issues, such as receiving damaged, missing, or incorrect items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the excellent value and quality of... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high quality and value for money of... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting its ease and efficiency, and... See more

Value for money

Reviewers highlight positive aspects of value for money, often praising the excellent value and quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered about 4 or 5 times now. Initially my first 2 orders had a few teething issues but the seller was quick to respond and resolved. After that all other orders as expected and quick del... See more

Rated 5 out of 5 stars

I scored a mystery box filled with a quirky mix: baby grows, dog toys, colorful lip balm (for those “crap nipples” moments), headphones, makeup, birthday balloons, and decorations—some treasures,... See more

Rated 5 out of 5 stars

This is a fantastic business with amazing products and varied reasonably priced stock. The fact there are only two people behind its success is amazing, as anytime I’ve bought anything it arrives quic... See more

Rated 5 out of 5 stars

I have ordered a few times from Liquidation.Store (gym wear, exercise equipment and some mystery boxes), each time I was super impressed with the stuff received and even more so with the huge savings... See more


Company details

  1. Online Marketplace

Written by the company

online marketplace for excess and liquidation stock. Food & Drink. Household. Health & Beauty


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

915 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(915)

511 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great items

Great items - all fit perfect and great quality ❤️ also extremely helpful customer service too ❤️ will defo order again - thank you ❤️❤️❤️

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Mystery a great surprise!

I recently received the mystery beauty box and was amazed at just how much was in it! A wide variety of products and sizes for me to try out. Excellent value and quality for money - I will definitely order again.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Great Products at Incredible Prices

I recently placed an order with the Liquidation Store (I have done so on many occasions and the service has always been fast and efficient and the products are excellent value for money). However, on this occasion, the wrong item was dispatched. I sent an email to the email address provided and within days my query was resolved and dealt with efficiently and to my satisfaction. Kris went above and beyond to ensure consumer satisfaction. Very impressed and happy to recommend Liquidation Store to anyone who wishes to bag a bargain!

July 15, 2026
Unprompted review
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Rated 4 out of 5 stars

The beauty mystery box was amazing with…

The beauty mystery box was amazing with a wide range of enticing items. Well worth the money although I will rehome some rather unflattering eye shadow and an odd very dark nail varnish.

The hair mystery box is very much focused on hair loss products. I wouldn’t recommend it unless that is what you actually need. The item I tried smelled great and felt lovely on the scalp but an unusual amount of my hair fell out when I brushed it afterwards which was rather a surprise.

I will try the beauty box again after leaving a period for stock to change.

Very safely packed and delivered within target.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Don't fall for the satisfied customer on social media

Items in homeware box certainly not worth the £100 as stated, a load of rubbish, apart from 3 items which could have bought in a bargin homeware shop. Pet box unless you have loads of dogs don't bother, mainly collars, no leads, no harnesses as advertised. If you fall for all the satisfied people on social media and buy do so at your own risk. Money down the drain.

July 13, 2026
Unprompted review
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Reply from liquidation.store

Hi Linda - sorry to hear about your disappointment. The household mystery box is worth £100+ against the brand's own RRP. The Pet Mystery box, alongside the mix of collars, you'll have received dog shampoo, cologne, cleaning products etc all selected at random which constitute a mystery box

Rated 3 out of 5 stars

Love the items but awaiting communication

Love the items I purchased and was so excited to receive them! Received an email a few days later thanking me for my custom and inviting me to leave feedback. I did reply (as per the email) asking if it would be possible to arrange to exchange one of the items which had arrived damaged (very small “ladder” to the front seem of leggings which I worry will get worse when exercising!) however, still haven’t received a reply for this. Hoping to get it sorted soon as I am really happy with the other items I received and I would like to be able to purchase more in the future. However, lack of communication and ability to arrange an exchange is putting me off buying more in the future.
If it helps, the email was sent from Kris on Monday 6th July and I replied same day.
Thanks

July 6, 2026
Unprompted review
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Reply from liquidation.store

Hi Mercedes - so sorry. I've found your email in my spam folder. I'll drop you over an email now and get this rectified

Rated 5 out of 5 stars

A great choice of products

A great choice of products and excellent value. There were some items such as as the laundry powder caddy and armchair cover that I was needing and going to buy, so I was thrilled that they were in the mystery box!

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

beauty box

Received my first purchase today which was the beauty box & so many wonderful products & i've had fun testing the products out. Would highly recommend & I am now going to order my next mystery box 🥰 Thank you so much & delivery was so quick!! 🥰

July 10, 2026
Unprompted review
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Rated 2 out of 5 stars

Total crap in my beauty and skincare…

Total crap in my beauty and skincare mystery box. Paid £30 and most of it is small sample items, feel totally scammed tbh.

July 9, 2026
Unprompted review
liquidation.store logo

Reply from liquidation.store

Hi Julie - I'm sorry to hear of your disappointment. The beauty boxes are made up of a combination of full size and travel sized items as well as things like accessories and face masks. The full size items will higher value items so rather than simply including 4 large items and calling it a box that's worth £100, we will put a range of products (usually 15+) to give you some fun with the box opening experience

Rated 5 out of 5 stars

Really great customer service

I wondered initially if this was one of those ‘too good to be true’ offers but the low price tempted me and the items arrived just as described and very quickly, so much so I placed a repeat order for the same again. Unfortunately, when it arrived they had sent the wrong size. A quick email and the issue was sorted really easily and the correct size arrived promptly. I’m very happy with my purchase and would recommend this store.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

The best company I have ever dealt with!

I buy from the liquidation store regularly and my first 3 parcels had wrong or missing items. My issues were dealt with rapidly and with professionalism. The products are top quality and packaged safely in environmentally friendly boxes. Delivery times are rapid. I highly recommended this company for it's ethical policies, fantastic goods and customer service skills.

June 18, 2026

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