I called thinking I was going direct to Celebrity to cancel our upcoming cruise due to a health related issue. I actually ended up with Desmond who stated that he could help with a total refund eve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Samuel was a great help changing my flight tickets. Cordial and very efficient, a pleasure to work with him. He even made me a discount honoring by recently birthday, which I highly appreciate. It... See more
Company replied
Kenton was very helpful assisting me with my flight information with United Airlines. He went above and beyond to make sure everything was correct with my reservation. It would be wonderful to have... See more
Company replied
My experience with Dalziel at princess cruise lines was exceptional. I called to cancel my cruise due to unfortunate circumstances in our financial situation. I was very upset with my situation and... See more
Company replied
Company details
- #13 of 201 best companies in Travel Agency
Written by the company
Unlike the majority of biggies in the travel industry, Fareobuddy has stepped in with a simple motive, 'To make a journey, if not life, unforgettable and safe.'
Contact info
371 HOES LANE SUITE 200, PISCATAWAY, 08854, New Jersey, United States
- 6313090576
- sales@fareobuddy.com
- fareobuddy.com
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service from Samuel
Outstanding service from Samuel. He efficiently changed my tickets, was courteous, and offered a thoughtful birthday discount. A true asset to Frontier, and I hope he is well recognized. Highly recommend and very grateful.
November 19, 2025
Unprompted review
Reply from FareObuddy
Thank you for the five star review! We are happy that we were able to meet your expectations.
Best Regards,
Customer Relations,
FareoBuddy,
Advertisement
Reply from FareObuddy
Thank you for the five star review! We are happy that we were able to meet your expectations.
Best Regards,
Customer Relations,
FareoBuddy,
Maria was very polite and helpful.
October 8, 2025
Unprompted review
Reply from FareObuddy
Thank you for the five star review! We are happy that we were able to meet your expectations.
Best Regards,
Customer Relations,
FareoBuddy,
Name change
My husbands assistant made a mistake on my name when booking our flight tickets but Ramsey was able to correct it fast and efficiently.
October 30, 2025
Unprompted review
Reply from FareObuddy
Thank you for your kind review! We’re overjoyed to know that your experience was smooth and enjoyable. We look forward to assisting you again soon!
Best Regards,
Customer Relations,
FareoBuddy,
Reply from FareObuddy
We are thrilled to share our heartfelt gratitude for the incredible rating you recently bestowed upon us.
We look forward to continuing to serve you and making your travel experiences unforgettable!
Best Regards,
Customer Relations,
FareoBuddy,
Advertisement
Reply from FareObuddy
Your high rating is the best compliment we could ask for! We work hard to make travel planning simple and enjoyable and your support reassures us that we’re on the right path.
Best Regards,
Customer Relations,
FareoBuddy,
Kenton helped to update the reservation…
Kenton helped to update the reservation efficiently and he is very clear on providing instructions. 5 stars for his professional service.
October 9, 2025
Reply from FareObuddy
Thank you for the five star review! We are happy that we were able to meet your expectations.
Best Regards,
Customer Relations,
FareoBuddy,
Pretending to be the Airline
We got scammed! We called who we thought was the Airline Allegiant. Sera pretended to be from Allegiant and we had to cancel our flights due to a medical emergency. She ended up charging us $198 for canceling our $462 flights. I demand an immediate refund! Allegiant has no idea who you are and said Sera does not work for them. We were taken advantage of as Senior citizens.
October 8, 2025
Unprompted review
Reply from FareObuddy
Thank you for contacting us. Your satisfaction as a passenger is important to us, and we will do our best to assist you.
We received your request and we are working on the same, So we request you to please give us some time so that we can investigate on that and A member of our team will be in touch with you again soon with the outcomes of our investigation.
In the meantime, thank you for your patience.
Best Regards,
Customer Relations,
FareoBuddy,
Great customer service and excellent…
Great customer service and excellent customer service
October 7, 2025
Reply from FareObuddy
This is awesome feedback -- thanks for sharing!
We love hearing that you had a great experience working with us, and we're excited to have more opportunities to serve you in the future.
Best Regards,
Customer Relations,
FareoBuddy,
Advertisement
Reply from FareObuddy
"We're truly grateful for your glowing review! It's a pleasure to know you had a great experience.
Your kind words motivate us to keep delivering excellent service.
Thank you, and we hope to see you again soon!"
Best Regards,
Customer Relations,
FareoBuddy,
Reply from FareObuddy
Thank you for the review and feedback!
"We're delighted to know you enjoyed your experience! Your positive feedback means a lot to us.
Looking forward to serving you again soon!"
Best Regards,
Customer Relations,
FareoBuddy,
Reply from FareObuddy
What an awesome piece of feedback!
Thank you for letting us know that you had an enjoyable experience working with us, and we look forward to the opportunity to provide you with further services in the future.
Best Regards,
Customer Relations,
FareoBuddy,
Reply from FareObuddy
Thank you for the review and feedback! We are committed to provide the best possible service, and it's always rewarding to know that our efforts are making a positive impact.
We truly appreciate your feedback and look forward to serving you again.
Best Regards,
Customer Relations,
FareoBuddy,
Advertisement
Dealing with Mr Stephan made my travel…
Dealing with Mr Stephan made my travel experience a pleasure I don't get away much with some chronic disability issues but this man made my life a lot easier to deal with be happy you have a person like him on your staff thanks again for your help with this trip DON MATERO
September 25, 2025
Reply from FareObuddy
Your positive feedback is truly the best compliment we could ask for.
It encourages our entire team and reaffirms our commitment to making travel planning both simple and enjoyable for you and all our valued customers.
We remain dedicated to enhancing our services and providing you with the best travel solutions possible.
Best Regards,
Customer Relations,
FareoBuddy,
Reply from FareObuddy
Thank you for your kind review! We’re overjoyed to know that your experience was smooth and enjoyable. We look forward to assisting you again soon!
Best Regards,
Customer Relations,
FareoBuddy,
Maria was very patient and super…
Maria was very patient and super helpful.
September 30, 2025
Unprompted review
Reply from FareObuddy
We are thrilled to share our heartfelt gratitude for the incredible rating you recently bestowed upon us.
We look forward to continuing to serve you and making your travel experiences unforgettable!
Best Regards,
Customer Relations,
FareoBuddy,
Sera was So helpful and kind.
September 30, 2025
Unprompted review
Reply from FareObuddy
Your high rating is the best compliment we could ask for! We work hard to make travel planning simple and enjoyable and your support reassures us that we’re on the right path.
Best Regards,
Customer Relations,
FareoBuddy,
Advertisement
Booking airline ticket
My experience with Bryan was very helpful in finding my airline ticket.
September 30, 2025
Unprompted review
Reply from FareObuddy
Thank you for the five star review! We are happy that we were able to meet your expectations.
Best Regards,
Customer Relations,
FareoBuddy,
Bryce
I thought I was talking with someone from Expedia to help change my flights. Bryce did help me with the change. However, he did not tell me that he was charging me $424.88 which has been charged to my credit card. He also encouraged me to go to the reviews and give him a good one.
September 29, 2025
Reply from FareObuddy
This is awesome feedback -- thanks for sharing!
We love hearing that you had a great experience working with us, and we're excited to have more opportunities to serve you in the future.
Best Regards,
Customer Relations,
FareoBuddy,
Brock was so kind
Brock was so kind. He had so much information and was so patient with me when I was trying to make the decision of which cruise we wanted to take. He kept me informed throughout the process.
I would and have recommended him to many of my friends and family. He was honest and up front about what he was suggesting. He is terrific.
September 24, 2025
Unprompted review
Reply from FareObuddy
"We're truly grateful for your glowing review! It's a pleasure to know you had a great experience.
Your kind words motivate us to keep delivering excellent service.
Thank you, and we hope to see you again soon!"
Best Regards,
Customer Relations,
FareoBuddy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.