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Service Hub

Delight customers and grow your business with customer service softwareCalculate your price

Free

Start crafting better customer experiences — for free

$0/mo

Free for up to 2 users. No credit card required.

Get started free

Starter

Essential marketing, sales, service, content, and data management software

Starts at
$7/mo/seat

$20/mo/seat

Billing period
Pay Monthly
Commit monthly
Pay Annually
Best Value

500 HubSpot Credits

Professional

Comprehensive help desk and customer success software to scale support and drive retention

Starts at
$90/mo/seat

$100/mo/seat

Billing period
Pay Monthly
Commit annually
Pay Annually
Best Value
Talk to Sales

3,000 HubSpot Credits

*Cost shown does not include the required, one-time Professional Onboarding for a fee of $1,500. Learn more

Enterprise

Our most powerful help desk and customer success software with advanced routing and enterprise-grade controls

Starts at
$150/mo/seat
Talk to Sales

5,000 HubSpot Credits

*Cost shown does not include the required, one-time Enterprise Onboarding for a fee of $3,500. Learn more

HubSpot Credits:

Fuel powerful features that scale work at your own pace

HubSpot has powerful tools that scale work alongside your teams. You can take advantage of these tools with HubSpot Credits—a simple, flexible way to pay for what you use.

Simple

  • Get started fast and test the latest AI tools with included credits.

  • See credit balance, track usage, and more—all in a single workspace.

  • Report on exactly which tools are delivering the most value.

Flexible

  • Easily plan your spend with credit packs, or enable pay as you go.

  • Add more packs, adjust your spend cap, or pause features—staying in control without disruption.

AI Agents

Customer Agent

Resolves inquiries with fast, accurate responses — and escalates when needed, so your team can focus on complex cases and building loyalty. Learn more

Customer Agent

70%+

of conversations resolved automatically

39%

faster ticket resolution vs. teams not using customer agent

AI Agents

Data Agent

Scale your data operations with an AI-powered agent that researches, analyzes, and delivers instant answers about your customers. Learn more

Data Agent

78%

improvement in making data-driven decisions

80%

improvement in pulling insights from data

Scale Support

Free tools

Get started free

Starter

$7/mo/seat

Professional

$90/mo/seat

Enterprise

$150/mo/seat

Talk to Sales

Breeze Customer Agent

50 HubSpot Credits per conversation50 HubSpot Credits per conversation

Help Desk Workspace

Macros

(Beta)

Help Desk Spaces

50 spaces100 spaces

Custom Channels API

WhatsApp integration

Up to 1,000 messages per monthUp to 1,000 messages per month

Facebook Messenger integration

Send and receive simple messages and quick repliesRemove HubSpot brandingIncludes advanced Messenger bot branching and advanced reportingIncludes the ability to use code snippets for custom Messenger bot actions

Skill-based Routing

SLAs

Conditional SLAs

Knowledge base

1 knowledge base per account with up to 2,000 articles.100 knowledge bases per account with up to 10,000 articles.

Knowledge base single sign-on

Up to 2 access groups for private knowledge base (limit shared with customer portal).Up to 100 access groups for private knowledge base (limit shared with customer portal).

Customer portal

Up to 2 access groups for customer portal (limit shared with knowledge base, and self registration is counted as 1 access group).Up to 100 access groups for customer portal (limit shared with knowledge base, and self registration is counted as 1 access group).

Reporting dashboard

10 dashboards, 50 reports per dashboard30 dashboards, 50 reports per dashboard75 dashboards, 50 reports per dashboard100 dashboards, 50 reports per dashboard

Service analytics

Insights dashboard

Customer journey analytics

Each report can include up to 15 stages (with 1-5 events per stage, up to a max of 15 unique events) and is limited to 60 months of data or 20 million events (whichever comes first).

Live chat

Includes HubSpot brandingRemove HubSpot brandingRemove HubSpot brandingRemove HubSpot branding

Conversational bots

Limited featuresLimited featuresAdditional featuresAdditional features

Logged-in visitor identification

Capacity Limits

Up to 99 active chats

Calling

500 minutes3,000 minutes12,000 minutes

Call recording and transcription

750 hours of transcription per account per month.1,500 hours of transcription per account per month.

Coaching Playlists

Interactive Voice Response

1-to-1 email

Includes HubSpot brandingHubSpot branding removedHubSpot branding removedHubSpot branding removed

1:1 video messaging

Canned snippets

Up to 3 snippetsUp to 5,000 snippetsUp to 5,000 snippetsUp to 5,000 snippets

Email templates

3 templates5,000 templates5,000 templates5,000 templates

Ticketing

Drive Retention

Free tools

Get started free

Starter

$7/mo/seat

Professional

$90/mo/seat

Enterprise

$150/mo/seat

Talk to Sales

Customer success workspace

Health Scores

50 scores50 scores

Projects

Customer feedback surveys

50 NPS surveys, 50 CES surveys, and 100 CSAT surveys50 NPS surveys, 50 CES surveys, and 100 CSAT surveys

Feedback Topics

This feature does not use HubSpot Credits at this time.This feature does not use HubSpot Credits at this time.

Custom surveys

100 custom surveys. Add unlimited questions, use diverse question types (star ratings, radio select, text fields), and easily share your survey as a link in an email.100 custom surveys. Add unlimited questions, use diverse question types (star ratings, radio select, text fields), and easily share your survey as a link in an email.

Post-chat feedback

Smart Deal Progression

(Beta)

Notetaker

(Beta)

Conversation intelligence

Includes tracked terms.

AI transcript enrichment

Task queues

Goals

Template goalsTemplate and custom goals

Playbooks

Create up to 5 playbooks, and capture notes in playbooksCreate up to 5,000 playbooks. Embed properties or capture notes in playbooks.

Meeting scheduling

Maximum of 1 personal meetings link
Includes HubSpot branding		1,000 personal & team meetings links
Remove HubSpot branding		1,000 personal & team meetings links
Remove HubSpot branding		1,000 personal & team meetings links
Remove HubSpot branding

Sequences

5,000 sequences per account, and up to 500 email sends/user/day.5,000 sequences per account, and up to 1,000 email sends/user/day. Includes the ability to trigger sequences via workflows.

View the Product & Services Catalog for full technical limits and definitions

Need help choosing a plan?

+1 (888) 482-7768

Seamlessly integrate your apps

Over 2,000 leading apps and web services available

Amplitude

Amplitude

Jira

Jira

Adobe Express

Adobe Express

Aircall

Aircall

LinkedIn

LinkedIn

Microsoft Teams

Microsoft Teams

Frequently asked questions

Service Hub is customer service management software that enables you to scale your customer support, unite your front-office teams, and provide proactive customer service that delights and retains customers. It provides your business with one unified view of each customer interaction – all on one powerful, easy-to-use platform.

Service Hub is available in three editions: Starter, Professional, and Enterprise. Each plan is designed to fit a different budget and includes tools to solve specific customer problems. This means that you can find a plan to fit your needs, whether you work for a small business or a booming enterprise. Learn more about Service Hub.
The primary difference between a free and a paid seat/user is the level of access granted. Free users can access your database, view reports, set up tools, and carry out other administrative tasks. Paid users unlock access to productivity tools like meetings, sequences, playbooks, calling, and other functionality that enables their day-to-day work (e.g. the ability to rotate incoming records, conversations, etc.)

Secondary users such as executives and operations employees who need only occasional access to HubSpot to view reports, gather data, and execute administrative tasks typically do not require a paid user account.
Each Service Hub plan includes a set number of paid users that you can increase on a per-user basis for an additional monthly cost.
Sales Hub is powerful sales CRM software designed to help you close more deals, deepen relationships, and manage your pipeline more effectively. Service Hub is customer service software that enables you to scale your customer support, unite your front-office teams, and provide proactive customer service that delights and retains customers.

Both Sales Hub and Service Hub are available in three editions: Starter, Professional, and Enterprise. Each plan is designed to fit a different budget and includes tools to solve specific customer problems. This means that you can find a plan to fit your needs, whether you work for a small business or a booming enterprise.
The types of support available to you depend on which Service Hub plan you purchase. With Service Hub Starter, you'll have access to email support. With Service Hub Professional and Enterprise, you'll gain access to email and phone support. Multi-language support is available for all Service Hub users. HubSpot supports English, French, German, Japanese, and Portuguese among other languages. For the full list of languages HubSpot supports, view HubSpot's language offering.

All Service Hub users (including free HubSpot users) can also chat with fellow software users in HubSpot Community, sharpen their skills in HubSpot Academy, and get expert advice on HubSpot tools in the Knowledge Base..
HubSpot offers discount pricing for eligible startups and nonprofits through the ​HubSpot for Startups and HubSpot for Nonprofits programs. If you work for a startup and would like to determine your eligibility for the startup program and apply, visit HubSpot for Startups Program. If you are part of a nonprofit and would like to determine your eligibility for the nonprofit program and apply, visit HubSpot for Nonprofits.

Still have questions about how HubSpot's software can help your business?

+1 (888) 482-7768