Teriffic experience from start to finish
The first time we visited this dealership we didn't really intend to buy a car there, we went to have a look at a car that they had there which was way more expensive than we wanted but these cars are quite rare and not easy to view locally. When we arrived however we noticed a similar car which actually was in our price range and was not yet on their website. The welcome we received from Debbie (the host) was fabulous and made us feel very comfortable being in a "posh" dealership. She then called Niamh to help us and again she was so lovely with us. I honestly think we decided there and then that we wanted to buy here if at all possible. Niamh happily brought us both vehicles and allowed us to drive them alone so we could really talk about the vehicles and make our own minds up without any pressure. We really liked one of the cars but needed to go away and decide for ourselves if we wanted to proceed. Again there was absolutely no pressure from Niamh. When we arrived home we received an email from Niamh titled "great to meet you" with her contact details and an offer to contact her with any questions we had. We decided we would go back and buy the car after our regular shopping trip on the Saturday morning and told Niamh via email. On the Saturday morning we got an email saying that another sales person had an enquiry on the car we were looking at but if we wanted it we could put a fully refundable deposit on it which would then reserve it for us. We had already decided we wanted it by then so we called to pay the deposit and went in to check the car one more time. Niamh was there once again and was super helpful and friendly, answering lots of questions we had and giving us a deal on the car that we were happy with. We arranged to pick up the car on the Monday and Niamh said it would have final prep and be ready by 4 o'clock. When we arrived a little early, Niamh was sending the car back to the valet team because she was not entirely happy with the finished job but sure enough by 4 it was back and ready. The level of service we received was exemplorary on what was a fairly cheap car (compared to what else was on the lot). We both work for another luxury car dealership in the area and remarked to each other how we hoped that customers there got somewhere near this level of service from our sales team. It was a real pleasure from start to finish and I would highly commend this dealership to anyone looking to buy what is by the way a beautiful vehicle.