Matt Gibb

Very responsive, helpful and polite. What more could you ask for?!

Poor beyond compare. Brought a number of cars over the years however the service has become disgusting over the last few years. Any decent staff have now left leaving only cowboys. Would not recommend to anyone, just read some of the other 1 star reviews. I am going out of my way to tell anyone who will listen don't use the appalling company

Placed order online to then receive a call a few days later saying they might not be able to get the tyres to the selected garage in time, however a member of the black circles team would be in touch to let me know. My slot came and passed without a telephone call. I contacted the garage directly to see if they had any details and they said the didn't even have my car booked in or any details from black circles.
I called back the number which had called me and as i am writing this I am still on hold after 30 mins. I tried the online chat but appeared to be a robot which didn't answer any of my questions just said someone would be in contact.

Considering they have taken my money, haven't booked anything in with the garage i selected and now I can't get hold of them. I would avoid this company at all costs, might be cheaper tyres but I would argue the marginal saving isn't worth the risk.

Back in October I booked for an engineer to service the boiler. I explained to the tele sales employee that I would be a couple of streets down and if the engineer could call I would pop over. She explained that thats was fine.

That day I received no call and a missed appointment card. Since that day I have been trying to get my money back. It has been almost 4 months and I have yet to receive my refund. Every couple of weeks I phone the customers services number and am put on hold whilst they look at the issue. Some how I am always cut off, I have literally lost count of the number of times I have called.

The company is a joke and the fact that they can't refund me my £80 is criminal. Avoid using at all costs.