Worst experience I have ever had on a high purchase item

On the initial test drive, the car broke down due to running out of petrol. The system was displaying multiple faults including “hood open” (when it was not), electrical system warnings, and general system errors.

I returned for a second test drive. Throughout the drive the dashboard indicated low tyre pressure. I was told this was not an issue, however after speaking with the manager a day later and flagging the issue (I had already purchased the car at that point), the vehicle was inspected and it was confirmed there was a nail in the tyre, despite the car having reportedly passed an MOT only two days prior.

I was then assured the vehicle was in full working condition by the manager and would have no other issues.

However, shortly after taking delivery, the system repeatedly displayed a “cruise control error” and advised that the vehicle needed to be taken to a service centre. I contacted MINI and was told this was fine and it wasn’t an issue. It then kept coming up on screen so I reported it to them and was given a courtesy car. I live within near the Congestion Charge zone, and at no point was I informed that the courtesy vehicle was not covered. As a result, I received three Congestion Charge fines of £270 each, which I was told I was required to pay.

The faults, inconvenience, financial loss, and lack of clear communication have resulted in a very poor customer experience. I do not consider this acceptable and would not recommend MINI based on this service.