SIXT Deutschland Reviews 7,182

I was on a long-planned trip with my family and had fully prepaid a rental: EUR 356.95 (booking 9731479819), pick-up Koblenz, return Frankfurt Airport. The very first step went wrong: instead of the booked VW Tiguan I was given a much smaller car. Sixt itself then instructed me in writing to bring the car to Cologne for an exchange, which I did exactly.

At the Cologne City/Hilton station came the real, serious error: although I clearly stated the exchange both at drop-off and at the desk, the car was booked as a final return. This forced a completely new contract. Instead of quickly fixing their own mistake, they left me and my entire family — including elderly relatives visiting from Thailand — waiting about 90 minutes, and put the blame on me. There was visibly no interest in resolving a Sixt-caused error in a customer-friendly way.

The new contract was issued to me with an explicit written promise of "no additional costs." In reality my card was charged EUR 1,058.53 and only EUR 49.79 was refunded — EUR 651.79 short of the agreed price. Despite numerous emails, several service cases (incl. 17746792, 17790294, 17793877) and a clear deadline, I have received no substantive resolution, only automated replies and referrals elsewhere. Every error was Sixt's — I will gladly update this review once a fair refund is made.

I accidentally left my prescription Gucci sunglasses in the rear door pocket of rented vehicle, when returning it at Berlin BER on this Sunday at 19:30.

Just 4 hours later, I returned to the lot. The car had already been fully cleaned by their crew, and a visual check through the window confirmed the glasses were gone. They were stolen immediately within that 4-hour window by the cleaning staff.

What followed was an absolute nightmare of corporate neglect. Knowing the item was missing, I sent over couple of urgent emails to the BER stations, but no response. I talked to their customer success team over the phone and they sounded so cool like it happens everyday and certainly I will receive the sunglasses through lost and found soon, they asked me to fill the online form. I did that and also chatted with their "live chat" team which said no need to go to BER airport as it will be of no use and everything has to go through form which I filled. Despite that I went to the BER airport next day and team told me they ignored my emails and vehicle has been re-rented which will be returned after 4 days in Dusseldorf. They downplayed like their washing crew can't stole the glasses hence, they might be inside the car and they wrote to customer directly to check them and also they wrote dusseldorf team to freeze the car so it could be searched. Even after this, Sixt completely ignored every single email. Because their digital customer service is non-existent, I was forced to waste hours of my life traveling back and forth to the BER airport multiple times just to get tiny, useless updates from stone-faced desk staff.

To hide their lack of care, another front desk staff casually joked, "maybe our car wash team stole them," and tried to pass the buck by claiming the glasses "might still be in the car with the next renter," using this as an excuse for why they wouldn't help me.

I have officially filed a criminal complaint for suspected misappropriation of lost property (§ 246 StGB) with the Berlin Police against the cleaning crew now.

Till date, neither online form is answered, nor any email. All updates I just got by going directly at BER airport again and again and talked to on-ground frontdesk employees.

The issue is not just the theft. The issue is that Sixt has built a system that actively isolates and ignores customers, treating a major loss with utter laziness. Rent from anyone else.

Very friendly, knowledgeable, and attentive staff. Expert advice regarding the vehicle, insurance options, etc.
I highly recommend the option to select the vehicle (booked category or upgrades) via the app about 30 minutes before pickup. Fast and smooth vehicle handover.
This location has become my go-to spot for rental cars.
I would recommend it to anyone in the area looking to rent a car.

Writing
I made a reservation several months in advance to pick up a rental car at Düsseldorf Airport after arriving from the USA via Amsterdam.
When I arrived at Düsseldorf Airport and went to collect my car, the manager told me that I had already exceeded the 30-minute grace period. He said that instead of the original price of $742, I would now have to pay more than $2,100.
After discussing the issue with the manager, I decided not to accept the rental car and left without a vehicle. As a result, I also lost more than $210 that I had already paid for third-party insurance.
I am very disappointed and frustrated with the service and the way this situation was handled. This was my first booking with this company, and it will definitely be my last.
Everyone knows that international travelers must go through immigration and customs procedures before leaving the airport. This incident occurred on June 14, 2026.

I booked a 7-seater vehicle (5+1) more than two months in advance and expected the reservation to be honored. When I arrived at the Flensburg pickup location, the vehicle I had reserved was not available.

First, I was offered an Audi A5, which was completely unsuitable for my needs. After explaining that I had specifically booked a 7-seater, I was told that an 8-seater vehicle was available, but only if I paid an additional €58.

When I questioned the extra charge, the branch manager told me that the surcharge would only be €30 and that he would adjust it later. Unfortunately, after this experience, I am not confident that what customers are told can be relied upon.

I had already paid online, yet I was asked to provide my card again and another €358 was reserved. The entire process felt disorganized and confusing.

What makes this even more frustrating is that it appeared the type of vehicle I originally booked may actually have been available, but I was told it could not be provided because the vehicle would be returned to Hamburg Airport. Customers should not have to pay extra because of internal fleet management decisions.

I booked the correct vehicle category more than two months in advance specifically to avoid problems like this. Instead, I was asked to pay more due to circumstances that were not my fault.

Overall, a very disappointing experience at the Flensburg branch. Poor communication, inconsistent information, and additional charges for a vehicle that should have been available. I would not recommend this location, especially for families who require a specific vehicle size and expect their reservation to be respected.

Due to the way this reservation was handled, I am considering seeking legal advice regarding whether the vehicle availability and pricing were presented accurately. As a customer, I feel I was charged extra for a problem that should not have existed given my reservation was made more than two months in advance.

Front desk helper gave an amazing service.
She took care of two reservations for us, securing us great cars. I even got a complimentry upgrade for free - thank you!

Problem started as soon as I was sent to the Diamond lounge to collect the keys. The worker there was rude, not nice, and not trying to help. After 45 min, I returned to the main desk, where they solved all my problems in 5 min.
Overall, great service, despite one rep who almost ruined the entire experience.

Unfair surprise charges and incorrect billing breakdown!

I am highly dissatisfied with the hidden fees and incorrect billing structure added to my final invoice by Sixt Stuttgart Flughafen (Invoice No: 9610517000/00/M/00/N, Reservation No: 722246576).

First of all, I did NOT add any extra days to my rental during or after the pick-up. My original reservation through Booking.com was already made directly for 13 days. However, your invoice incorrectly broke this down into "1 week" and "6 extra days" (Extratage), which artificially altered the calculation.

On top of this incorrect breakdown, I discovered a massive 25.90% "Location Surcharge" (Standortzuschlag) amounting to €159.98 added to my bill. This premium location fee was calculated not just on the base rate, but also on top of these falsely classified "extra days" and the protection packages. At no point during the pick-up process did the counter staff verbally disclose or transparently warn me about these dynamic surcharges on the entire amount.

Burying a heavy percentage surcharge in the fine print and misclassifying a pre-booked 13-day rental as "extra days" is a deceptive practice. I expect a formal review of this invoice and a partial refund for the lack of transparency and incorrect billing.

All ways sixt # all ways happy 😊 thankfully sixt is best of the globally car rental company..

Everything was professional and comprehensive. From choosing the car to the rental period and return. Hassle-free at every step. I highly recommend it.

If there were a way to give negative stars, I would.

I booked a rental car through Expedia while visiting Munich. My entire day was planned around that vehicle, with multiple business meetings scheduled and a tight itinerary ahead of me.

When I arrived at the SIXT counter to collect the car, I was bluntly told, "Your booking was cancelled." No apology. No explanation. No attempt to help. Just cancelled.

I asked if another vehicle could be provided. "No, we're fully booked."

I asked why I hadn't been informed. "We sent you an email."

Interesting, because I never received any cancellation email. In fact, I received a booking reminder that same morning confirming my pickup time. Their response? A shrug and, essentially, "We don't know. Your booking is cancelled."

At that point, I was stranded in a foreign city with no transport. It was a long weekend, and every other rental agency was either fully booked or charging outrageously inflated last-minute rates.

I requested to speak with a manager, hoping someone would take responsibility and help find a solution. Instead, I was introduced to JENNIFER GALLEGO, whose handling of the situation was even worse than her staff's.

Jennifer simply repeated the same script over and over again, offering no explanation, no accountability, and absolutely no effort to resolve the problem. Meanwhile, Expedia still showed the reservation as active. I called Expedia while standing at the counter, and they contacted SIXT directly. Even after more than two hours of waiting, SIXT could not provide a coherent explanation as to why the booking had been cancelled.

When I became more assertive—while remaining polite and simply asking them to take responsibility and provide a solution—Jennifer instructed her colleague in German to call the police if we continued asking questions, before abruptly hanging up the phone.

What Jennifer didn't realise was that my cousin, who was with me, understands German.

That moment perfectly summed up the experience: arrogance, hostility, and a complete disregard for customer service.

I've rented vehicles all over the world and have dealt with mistakes before. Problems happen. What separates a good company from a bad one is how they respond when things go wrong. SIXT failed at every possible level.

Cancelling a confirmed booking without proper notification is unacceptable. Leaving a customer stranded is unacceptable. Treating customers with contempt when they ask for answers is unacceptable.

This was one of the most unprofessional, irresponsible, and disrespectful customer service experiences I have ever encountered. I would strongly advise anyone considering SIXT to think twice before trusting them with their travel plans.

Car rental details with Sixt
1 May, 08:00–2 May, 18:00
Pick-up location
SIXT Autovermietung Frankfurt am Main Ost, Hanauer Landstraße 340, 60314 Frankfurt am Main, Deutschland
Confirmation number
73436129847637

I specifically booked a SWAR (VW Passat Estate or similar) vehicle to ensure sufficient trunk space for 4 adults and 4 large suitcases (Reservation No: 9732917026). However, upon arrival at the Frankfurt Airport branch, the agent claimed no estates were available. Instead of providing a standard free upgrade to the next available Estate class, the agent offered a Cupra Formentor (a Crossover/SUV with a significantly smaller trunk) and deceptively called it a "free upgrade." When I pointed out that the Cupra could not hold our luggage, the agent stated I would have to pay an extra €44 per day for an E-Class Estate. This is blatant coercive upselling. Because SIXT failed to honor the booked vehicle category (SWAR), my group was forced to place a heavy, hard-shell suitcase in the rear passenger cabin directly next to a passenger. Driving on the Autobahn with heavy, unsecured luggage in the passenger cabin is a severe safety violation and a lethal hazard in the event of sudden braking. This branch clearly prioritizes extorting daily upgrade fees over honoring contracts and ensuring customer safety. I have already submitted a formal complaint to SIXT Corporate regarding this breach of contract.If you are a business traveler or have family luggage, AVOID this branch at all costs, unless you are willing to risk your safety to accommodate their upselling scams.

We rented a mercedes E-class. When we went to pick up our car in köln we got treated very badly by a man named Jacob. The did a security chek on us wich took over an hour. The securitychek was ok and the car stood right there. After all that Jacob told us he didnt wanted to give us the mercedes bc it was our firstime. When I tried to discuss my options he simply said: conversation over. Shamfull

I recently experienced outstanding service at Düsseldorf Airport (DUS). The team there was incredibly fast, efficient, and exceptionally friendly, making my travel experience smooth and pleasant. A big thank you to the team for providing such excellent service!
SG

Rental agreement: 9610803764
1. Our family of five – four adults and one child – were travelling to Germany for a family wedding. Our stay in Germany was planned to be Sunday May 24 to Thursday May 28. My wife booked a hire car on line that would be appropriate for four adults and one two-year-old, with the clear description that the boot would accommodate four suitcases and the booking included a child seat suitable for a child aged 0-3 years. The agreement document specified the child seat, for four days, for which there was a €45 charge.
2. We were informed that we would have a VW T-Roc “or similar” but on arrival at Dortmund airport, the car turned out to be a Mercedes A-class, which had a boot too small to take even two suitcases. Worse, it had NO CHILD SEAT. There were four Sixt desks at Dortmund airport but they were all closed. We phoned the help-line number given on our emails but they could do nothing because it was a Sunday. Furthermore, some of the phone numbers we were given (and we wrote down) turned out to be useless. We were therefore stranded.
3. A family member (my brother-in-law) drove from Altenbeken (near Paderborn) to pick us up – a round trip of 250km. He had a child-seat in his car, but he could not pick up a child and four other adults, so he took the toddler and her parents. Now only two of us were stranded. Having no alternative, we decided to take the Mercedes A-class and follow them to Altenbeken, where the car was parked and not used at all.
4. My brother-in-law, who speaks fluent German, was on the telephone for two hours on Monday morning, speaking to Sixt, including the head office in Munich. They agreed that we should have a larger car and one with a child seat – as per the agreement. This exchange was to be done at Paderborn airport, but unfortunately, the earliest Sixt could arrange an exchange was Tuesday May 26, but that was no good because it was the day of the wedding. So we arranged it for Wednesday May 27.
5. We went to Paderborn airport Sixt branch on May 27. The desk was staffed, and the person present was expecting us, but he said he knew nothing about a child-seat! Moreover, he said, he didn’t have any (this was a lie)! He later decided he DID have one child seat of a suitable size for a two-year-old and he gave it to us to carry out to the car, which was a larger Mercedes. When we put the seat in the car, we realised that it had no safety straps. (I have a photograph). In other words, the seat was USELESS. The Sixt person we spoke to had no others of a suitable size – only baby seats, suitable for a much younger child, but far too small for our use.
6. Once again, I was stranded. So, having no alternative (again) I took the (new) car to Altenbeken.
7. On Thursday, May 28, the return trip to Dortmund airport was the reverse of (3) above – my brother-in-law driving child and parents to the airport; my wife and myself in the hire car. I was told at Dortmund that I would not have to pay the €45 charge for the child seat – which was “generous” considering we never had one – and that furthermore, he would reduce the total bill by €100.
9. The net result of our hire from Sixt was AT NO TIME in five days did we have a car that met the terms of our agreement. AT NO TIME were we able to travel around as a family in our hire car. My brother-in-law’s car did around 750km (including Tuesday the day of the wedding) NONE of which would have been necessary if the hire car had met the terms of the agreement. There was also the huge inconvenience to my brother-in-law and his wife who unable to use their own car because we were obliged to use it.
10. For the privilege of experiencing this utter fiasco, we were charge €400+. I have contacted my bank and I am challenging the payment. I have never experienced, either in the UK or Germany, a company that is so inefficient, so uncaring and so utterly incompentant as Sixt. The company’s “business model” has each branch (Dortmund airport, Paderborn airport) operating as an independent franchise. Clearly the branches and the head office in Munich do not communicate with one another and have no control or take any responsibility for the other’s actions.
11. DO NOT USE THIS COMPANY, unless you want your holiday to turn into a nightmare.

Our Sixt experience started with a friendly, knowledgeable and helpful on the reception desk at Frankfurt Airport, guiding us through various options and providing valuable advice. We settled on a virtually new BMW 540d X Drive, which was a great car. We drove over 6,300km in just over a fortnight, and we couldn't fault the car.
Sixt couldn't have provided us with a better service!😊

Booked a “first-class” driver with Sixt - got the opposite.

Arrived with one pair of skis. Driver called manager, who falsely claimed it’s illegal in Germany to transport skis in the passenger area (not true). Even though the car had a ski hatch and we placed them safely, they refused service.

When challenged, the manager became rude and cancelled the ride while I was already seated in the car.

Key issues:

❌ False legal claims
❌ No alternative offered
❌ Third-party contractor not aligned with Sixt
❌ No help from Sixt support
❌ Cancellation marked as “no-show” (false)
❌ Refund initially refused
End result: wasted 1+ hour and had to pay much more for a long taxi ride.

👉 This is not “first-class” - it’s unreliable and unprofessional. Avoid if you value your time.

I had a horrible experience booking directly with SIXT. Everything went smoothly until the car return.

After returning the car via self-service, I received an invoice charging me for an additional rental day and a delayed return fee. On top of that, the daily rental rate was suddenly increased by almost 14 EUR per day compared to the original prepaid invoice.
In total, I was charged around 167 EUR extra. It was a complete shock.
I spent nearly 2 hours trying to resolve the issue through phone support and chat. Through the support channels, I was told that only a flat amount for the wrongly charged extra day could be reimbursed (around 87 EUR), while the increased daily rate was considered “flexible.” I was then told to contact a second-level department if I wanted to complain further.

Charging customers significantly more after payment without clear justification is unacceptable and extremely disrespectful of people’s time and wellbeing.

I absolutely do not recommend SIXT.

Good service. Great cars.

Convenient location and quick car pickup. Friendly staff member who explained everything clearly and in detail. The car was also very well equipped and offered many useful features that made the driving experience more comfortable and enjoyable.

The car initially had an insufficient AdBlue level, and after around 500 km I had to buy and refill it myself, which resulted in an additional cost of €29.99. However, I would like to highlight that this issue was resolved very quickly. Sixt reimbursed the full amount already the next day after I contacted them. I really appreciate the prompt response, customer-oriented approach, and efficient handling of the situation.

Sixt at Split airport told us to choose minimum deductible for 20€, it was very cheap.
What he didnt said was it was pr day .. so instead of 20€, we now have a bill on 145€
- we did choose Sixt to prevent this kind of sale-scam .. sad ..