Avis Reviews 1,535

TERRIBLE!!! We waited in the original line for 1.5 hours before we got to an employee with our car reserved and then after and additional 20 minutes the employee says that the car needs to be cleaned and is not ready, we ended up waiting another hour until finally the car was ready. Do not book through Avis unless you want to wait for 3 plus hours and not given any information about the eta of your vehicle.

Avis car rental Munich Airport i did rental car from Avis car rental they did talk rental amount plus extra for insurance. Also, I had a full insurance package i did retarn the vehicle on time with no issue, no delay, no extra mile, full gas on 26/05/2026 on same location till now, despite multiple email requests, they do not reply or returing they extra they talk from me

I booked a rental car through CHECK24 for €148.01. At the rental desk, I clearly stated that I already had insurance through CHECK24 and did not want any additional products or coverage.

I later discovered that I had been charged a total of €289.96, including additional insurance fees and an airport/station fee that was not clearly disclosed during the booking process. I signed the rental agreement believing it reflected the same conditions and price shown on CHECK24.

When I filed a complaint, CHECK24 simply forwarded it to AVIS and then relayed AVIS's rejection. No meaningful support or investigation was provided. Very disappointing experience and poor customer protection.

Avis was excellent and helped take initiative when Hertz cancelled our car. They had excellent service and I really appreciate the help after having difficulties with Hertz.

I had fully prepaid my reservation through Booking.com, including coverage, under a non-refundable condition. Despite this, the branch staff refused to deliver the vehicle unless I purchased additional insurance directly from them.

When I asked them to simply provide this policy in writing, they refused.

I was then pressured into signing documents without enough time to properly read them, and when I requested more time, I was told to go back to the end of the line after already waiting more than an hour.

I was initially told that the additional insurance would cost approximately 90 EUR, but I was ultimately charged 100 EUR due to a “Location Surcharge” that had not been clearly disclosed upfront.

Even worse, one employee behaved in an extremely rude and aggressive manner because I looked at her name on her badge, while another employee (who did not have a badge) refused to identify herself.

At this point:

Extra charges were forced under pressure
Written confirmation was refused
Important terms were not transparently disclosed
My 800 EUR deposit is still being held

To be clear: the problem was not just a small undisclosed surcharge.

The real issue was that I was effectively forced to pay an additional 100 EUR in order to receive a vehicle that had already been fully prepaid through Booking.com.

I was not given a realistic option to refuse:

If I declined the extra payment, they refused to deliver the vehicle.
If I cancelled, I would lose my prepaid reservation.
When I asked them to provide this policy in writing, they refused.

Under those circumstances, this did not feel like a voluntary purchase. It felt like customers were being pressured into paying additional charges they could not reasonably refuse.

Based on my experience, I cannot recommend this location to anyone. Even if you carefully review the booking conditions in advance, you may still find yourself being pressured into paying unexpected additional charges at the counter with no realistic alternative.

AVIS: NEVER AGAIN!
The 1.550Euro (82,000 TL) 'Ghost Dent' Scam That Ruined Our Family Vacation!
( Rental agreement number: 321843001)
Trusting their brand, I rented a Skoda Octavia Combi from Avis at Frankfurt Airport for a 10-day trip, to be dropped off in Munich. Being on a family vacation, I took meticulous care of the car to avoid even the slightest hassle in a foreign country, exclusively parking in secure, indoor garages. However, returning the vehicle at the end of our trip turned into an absolute nightmare!

As a certified expert witness with years of professional experience in technical inspections, appraisals, and damage assessments, I have authored hundreds of technical reports. Yet, I have never encountered such bad faith and utter lack of professionalism in my entire life! I was slapped with an outrageous 1,550 Euro (82,398 TL!) bill over a 3-millimeter "dent" on the rear left side that is literally invisible to the naked eye, along with some superficial dust marks on the bumper that vanished with a single swipe of a wet wipe.

Even though I took a detailed walk-around video when picking up the car, the dark parking garage and reflections made this microscopic "ghost dent" impossible to spot. I absolutely did not cause this damage—in fact, even the Avis employee receiving the car couldn't locate it in their own photos!

Charging a family 82,398 TL for easily wipeable marks that fall strictly under "normal wear and tear" from simply loading luggage is a complete violation of business ethics. This isn't a corporate policy; it’s an absolute shakedown designed to fleece customers.

I refuse to accept a single cent of this fraudulent invoice! I will relentlessly pursue my rights through international consumer protection laws, credit card chargebacks, and every legal channel available. If you see an Avis sign, run the other way. They ruined our family vacation—don’t let them extort your hard-earned money!

If I could I have given them 0 stars! First they overcharged me 72 euro(I got them back after 3 weeks).
And then over a month after I have left Portugal they charge me 90 euro again without any mail or why? What the f!!!! I can’t call Avis Portugal. Im not gonna use Avis anymore!! Stay away!!!!

Booked a premium car in Flensburg yesterday. Today on our way to Flensburg from Denmark, we get a call that no vehicle is available for us. We could MAYBE get a Dacia Duster. What in the world has happend to AVIS - i will never rent a car with them again.

My experience with Avis in Mallorca was a complete disaster. I sincerely hope this was just due to one particular staff member (whose name I will not mention for privacy reasons), because the level of service I received was unacceptable.

There was absolutely no effort to find a solution, no attempt to offer alternatives, and no willingness to help resolve an issue. I was simply left without support.

In the end, I was forced to go to another rental company, where I immediately found the level of kindness, professionalism, and availability that any customer should expect.

To future customers: choose any other rental agency, but avoid Avis Mallorca.

Rented a car for 3 days (23–26 April 2026). Returned it without incident, handed the keys to staff in the parking lot at 12:00. Then, 2 days later, got hit with around €600 in charges:

• Extra "late return" day — I returned the keys at 12:00, but the staff member only parked the car 3.5 hours later. Cameras would show this. They refused to check. (as can be seen in the image attached, it was parked at 11:53)
• Damage report claims two scratches over 200 mm on the rim. Photos clearly show one is barely 2–3 cm.
• Customer service refused to use my photos as proof, refused to check cameras, was rude and hung up on me.

Rental Agreement: 321601582

I'd like this resolved fairly. If it isn't, I won't rent from them again and I'll share this wherever I can. Will update the moment it's handled properly.

I rented a car from Avis Germany last summer. It was at Frankfurt airport. They are super picky. Checking and checking and checking every tiniest scratch/ Nothing i have ever experienced in any other country.

Incorrect charge for an additional driver. Compained to customer service who were totally unhelpful and dismissive. Very surprising for a large company like this bur looking at the reviews I see that they really are dreadful.
Taking money for a service not asked for or taken is tantamont to theft and I am currently escallating to my credit card as a dispute.

I am reporting a serious issue regarding my recent Avis rental at Heathrow Airport (T234), booked via Check24 (Germany), which included zero-excess insurance.

At pickup, I explicitly declined any vehicle upgrade, additional insurance products, and fuel/refuelling services. Despite this, these items were included in the final contract and charged to my account.

The contract was processed very quickly, leaving no meaningful opportunity to properly review or reject the additional charges before signature.

As a result, I have been billed for services that were not clearly requested or agreed to. In particular, an upgrade charge was applied, despite no upgrade being received or used. The vehicle was returned with a full fuel tank, making fuel-related charges unjustified.

I have already contacted customer service, but the issue remains unresolved.

I am requesting a full review and correction of the invoice, including removal of all disputed charges and issuance of a corrected bill reflecting only the base rental.

At this stage, I consider the billing process misleading and not aligned with the expected standard of transparency.

I had a booking for a car (prepaid) in Memmimgen airport, and when me and my family arrived at the desk the employe said that they had no cars. That was on Friday before Easter 2026. Luckily we found one last car from another company and had to pay approximately 300€ extra. Another ridiculous thing is that I have to send an email asking for my money back, although it is totally their fault.

We booked our car for our 14-day Norway road trip from Avis via Booking.com.
Our payment was made to Booking.com, and the only extra payment for tolls was to be paid at Avis.

As soon as we landed @ Oslo Airport, Gardermoen (OSL) we headed straight to Avis car rental. Luckily the queue was short and we were attended by a lovely lady. She explained all the required information to us and handed over our key. For documents she only asked for our driving license, and it was quick. She also took credit card details, blocking 1,000 NOK as a security deposit. She said the deposit would be returned after returning and inspecting the car, minus any tolls, tickets, or late drop-off fees.  
Going to the pick up section was easy and we got a lovely VW ID3. We loved how smooth this car was; it gave us no problems during the whole journey.  Finding charging stations was never a problem and charging the car was easy.
After finishing our trip the process of dropping the car off was easy and we just had to drop the car key in the assigned Avis rental box. (We dropped our car exact date promised)

Cut to 2 weeks later: we received a bill and they had blocked 5600 NOK. This was after debiting Toll charges. We were in shock. Avis phone number given in the pamphlet (I have attached an image) does not work. No one answers the call and it's useless, as I have tried multiple times. I even emailed the AVIS COMPANY and they do not respond to emails other than the autoreply. After emailing and complaining repeatedly to Booking.com (who were helpful) and waiting two months, we received a refund of 5000 NOK but 600 NOK was not credited for a reason that made no sense. One cannot ask for an explanation because there is no customer service, and no one answers calls or emails. 

We have traveled to 40+ countries and hired cars everywhere (not through Avis though), but we have never had such a bitter experience.  
No wonder AVIS rental has such bad reviews. When we hired the car we had such a good experience and we wondered how they could have such a bad rating; well, now we know!

Don't ever hire a car from Avis.

I was an "Avis President's Club" member with 9199 points and 53 rentals up to the end of 2025. Spent over $5K in rentals in 2025 alone.

In December, I made a reservation for a rental car. I finally was "allowed" to apply enough points to get an 8-day rental for $65 from Avis at the end of 2025. I pre-paid with the 5000+ point deduction and $65.81 on my credit card. (I mention "finally" because I had tried on multiple occasions in 2025 to apply more than 1 day's worth of points, and Avis never allowed it.)

When I returned the car, Avis charged the entire bill - no points applied - to my credit card. I called their customer service twice and spoke with 2 different departments. Both refused to apply the points. I EVEN HAD A SCREENSHOT SHOWING THE POINTS BEING DEDUCTED.

Congrats, Avis. You kept my points, but you lost a $5,000-a-year customer. I’m taking my weekly rentals to Enterprise, where points are customer incentives and not a fraudulent operation.

Avis is a scam. We booked a car at Geneva airport and had to pay extra to cross the border. The surcharge mentioned on the booking receipt however did not match the final charge ("taxes" not included). When we later returned the car without refueling (no petrol station on the way between the French border and the the Geneva airport), the receptionist told us not to worry. They would do it without extra cost, we only had to pay for the petrol itself. When receiving the final invoice, we noticed they applied a liter price which is almost twice the commercial price. When complaining, they made reference to the general terms. In fact, when checking the info given in the voucher, we saw that an administrative charge of 20 CHF could be imposed if the car was not refueled, which is not in line with what the receptionist told us and which is still far below the actual extra costs. Avis/Budget= never again

Last month, I received an email stating that a traffic ticket(€29.75) had been issued during my car rental period. However, the email did not include any details about the alleged violation.

I immediately contacted Avis by email and requested a copy of the official ticket notification issued by the Belgian authorities. The only response I received was an automatically generated reference number (A945447). Despite waiting three days, I did not receive any further explanation or documentation.

Today, the corresponding amount was deducted from my account without prior clarification.

I would also like to understand what the charge of €29.75 represents. I transited through Belgium on December 29, 2025, without stopping or parking. Based on publicly available information, traffic fines such as speeding violations typically start at significantly higher amounts. For this reason, I am requesting a clear explanation of the nature of this charge, along with the official documentation related to it.

I am submitting this complaint due to the lack of transparency and communication regarding this matter, and I expect a detailed clarification.

Alltogether professional and fast help. Good price and serviceable personnel in Frankfurt. A pleasure